Swirls by Michelle & Miranda

I have been ordering cakes from Swirls for years, from communion to birthdays and everything in between. Over the last two years, however, the quality and customer service has not been the same. This time I ordered a blue cake but needed to change it to purple. I was told I would be charged an extra five dollars upon arrival it, when I asked why it was because ‘blue and purple colouring is an extra five dollars’. I found this odd and asked, because I ordered blue originally, specifically asking in the notes and not being told of a charge when I confirmed, wouldn’t I have been charged but I wasn’t, I would have been surprised with the charge when arriving. I have never had to pay extra at pick up for colouring, a custom colour would have made for sense but purple or blue?, and I feel ripped off with this sudden change. When my sister picked up, they weren’t the friendliest and, of course, charged her the five dollars. Pretty cake but disappointed for the service.

UPDATE: I do not need this conversation reiterated to me as I am the one who purchased it and spoke to you, It is still a surprise when after I ordered it online, you call me to tell me you charge me instead of just charging me altogether. It was not a surprise in person but over the phone. We will be ordering else where from now on as the customer service is further proving to be disappointing.

Food: 2

Recommended dishes: Cakes and Cupcakes

Ordered their vegan cupcakes and they are hands down the best I've tried. I had to quadruple check that they were vegan because they were that good.

Atmosphere: 5

Food: 5

Service: 5

Although the cake itself tasted great, I had an awful experience with my wedding cake with this company. They gave me cake that was so off from what I had requested. I received a colourful children’s cake instead of the white wedding cake I had ordered. And trying to have them fix their own mistake was the biggest hassle literally two days before my wedding, and if it had been on the day of my wedding I would have been even more upset. I paid more than $200 on a 6” cake because it was a special cake for my WEDDING, otherwise I could have bought something less than half the price, this is not the type of service or result I expected for a place that was this expensive. Instead of owning up to their mistake and doing their best to make sure I have less stress right before my wedding I was given ridiculous defensive reasoning as to why the wedding cake looked the way it looked, such as “why did I agree to the invoice if it wasn’t correct” the invoice WAS correct and had a inspirational picture of a WHITE wedding cake which the cake they gave me didn’t match at all (see the cake they gave me in the picture attached). I talked on the phone with them for more than an hour talking about the details of my cake yet apparently the only thing that was communicated to the bakers was the invoice which they didn’t follow properly. My flowers were supposed to be centrepieces on the cake and weren’t, my cake was supposed to be white wedding cake and wasn’t. After an hour of trying to defend my order on the phone I got them to agree to fix the cake and they still came an hour late to the cake drop of location they chose!! So ridiculous! I would never recommend them or work with them again. Horrible service.

Atmosphere: 1

Food: 5

Service: 1

Beautiful cupcakes and lovely service

Atmosphere: 5

Food: 5

Service: 5

I just wanted to say THANKS so much for preparing and delivering the most beautiful and delicious cake yesterday for my baby boy's Baptism! You nailed the online pic I sent you both to create, just WOW! My whole family enjoyed its beauty and Dulce de Leche flavor very much. Thanks again Miranda and Michelle and will continue to use and recommend your shop to others :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cakes and Cupcakes

11 years ago I ordered my wedding cake from here and it was exceptional. Also I had ordered cakes from this place for 2 more weddings. And again the cakes were beautiful looking and tasted amazing. I was told at the recent store that the owner has changed. I would like to know who was the previous owner was 11 years ago. Looks like the location has also changed. I got an amazing service. Their store had cake designs at the store front plus a booklet with pictures to choose from.

My family has been ordering the Marbleous Swirl cupcakes and cakes for a few years now and it never disappoints! They always exceed with their amazing customer service and going above and beyond to ensure our vision comes true for our customizations. Thank you for always being a part of our special occasions! You’ll continue to receive orders from both my mom and I ;)

Recently put in an order for 40 cupcakes for 7 flavours, 6 cupcakes each! I was worried I was asking for too much with my special requests (flavours, designs, etc) but they were super accommodating and were able to fulfill each of my requests! The cupcakes themselves were delicious and beautifully decorated. Would definitely recommend for your special occasion cupcake needs!

Atmosphere: 4

Food: 4

Service: 5

Called Swirls with a HUGE, last-minute order and they came through in a big way!
I called around and nowhere else even tried to accommodate the way they did.

Delicious cupcakes - everyone at the office couldn't stay away!

Food: 5

Service: 5

The finish of any cake is superb. But the ratio between the cake layers and cream is not proportional. Thick layers of cake and less than 1/2" of cream makes the cake feel very dry. Their marble cake always feels very dry.

Atmosphere: 4

Food: 3

Service: 4

Recently placed an online order for a character cake for my child’s birthday. It turned out better than expected despite very little back and forth communication. The cake was quality, creative and delicious. Pick up was smooth and the staff were friendly. Guests loved the mango flavour :)Cupcakes were also delicious!Note: Their icing is a dense and tasty buttercream, not too sweet. I loved it, but others may expect sweeter depending on taste preferences.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cakes and Cupcakes

Loved our experience ordering from Swirls for my daughter’s birthday . The cake was delicious and beautiful and the team was great ! Thank you for a yummy cake !

Atmosphere: 5

Food: 5

Service: 5

Exceptional experience ordering assorted custom cupcakes for a birthday for my first time! The flavours were delightful, and the presentation was top-notch. This bakery's attention to detail and delicious creations made the celebration even more special. Highly recommend for anyone looking for quality and personalized desserts.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Cakes and Cupcakes

Great cake and great customer service!I ordered a character cake for my son’s birthday and it was beautiful. It also tasted very good. They are very helpful and quick to answer their emails. Thank you team at swirls!

First experience with Swirls, I ordered a regular cake for my husband's birthday and it was just delicious. Thank you very much for your service and see you soon