Every time I visit this location, I end up dealing with the same older lady with glasses, and the experience is consistently terrible. She’s grumpy from the moment you pull up, and her attitude puts you in a bad mood immediately. She makes mistakes with orders and refuses to fix them, responding in a rude and dismissive way. Even at the drive-through, she’s pushy and unfriendly.
It honestly feels like she has no interest in customer service at all, and I don’t understand how management hasn’t addressed this. Because of her attitude alone, I’m avoiding this location completely. Customer service training is desperately needed.
Jenesis Santos
Disgusting. You can smell how they don’t clean the washrooms throughout the dining area. Along with countless flies This establishment should be condemned
Atmosphere: 1
Food: 1
Service: 1
Tshireletso
Exceptional service!, the store was clean I waited for only 3 minutes for a farmers sausage wrap and an Ice coffee everyone in the Team were pleasant!
Atmosphere: 5
Food: 5
Service: 5
Sanchit Mahajan
The older lady at the drive thru around 8pm today (sep3, 2025) was incredibly rude.
I was billed for 2 drinks and I was handed just one drink after I paid. After a few seconds of her standing still I let her know that I have two drinks, and she screamed “I only have two hands”, furiously handed the drink, and went away.
The upper management needs to ensure the staff just don’t start screaming when they’re calmly asked a question. Even if they’re shortstaffed (assuming they were), it doesn’t justify them talking to the customers this way.
Friendly and quick service
great location
Atmosphere: 5
Food: 5
Service: 5
Best location for fresh coffee and baked goods
Atmosphere: 5
Food: 5
Service: 5
Customer service wasn’t good
Atmosphere: 4
Food: 5
Service: 1
Wonderful service, great staff. Got my order in a minute and was prepared to perfection. Will be coming back for sure.
Atmosphere: 5
Food: 5
Service: 5
Always fresh coffee.
Atmosphere: 5
Food: 5
Service: 5
Great staff. They always serve with smile. Loved their service.
Atmosphere: 5
Food: 5
Service: 5
Very good service!
Atmosphere: 5
Food: 5
Service: 5
Too slow
Atmosphere: 1
Food: 3
Service: 1
Clean place! Active employees trying not to keep anyone waiting. Not what I am used to say about Tim 😀
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Every time I visit this location, I end up dealing with the same older lady with glasses, and the experience is consistently terrible. She’s grumpy from the moment you pull up, and her attitude puts you in a bad mood immediately. She makes mistakes with orders and refuses to fix them, responding in a rude and dismissive way. Even at the drive-through, she’s pushy and unfriendly.
It honestly feels like she has no interest in customer service at all, and I don’t understand how management hasn’t addressed this. Because of her attitude alone, I’m avoiding this location completely. Customer service training is desperately needed.
Disgusting. You can smell how they don’t clean the washrooms throughout the dining area. Along with countless flies
This establishment should be condemned
Atmosphere: 1
Food: 1
Service: 1
Exceptional service!, the store was clean I waited for only 3 minutes for a farmers sausage wrap and an Ice coffee everyone in the Team were pleasant!
Atmosphere: 5
Food: 5
Service: 5
The older lady at the drive thru around 8pm today (sep3, 2025) was incredibly rude.
I was billed for 2 drinks and I was handed just one drink after I paid. After a few seconds of her standing still I let her know that I have two drinks, and she screamed “I only have two hands”, furiously handed the drink, and went away.
The upper management needs to ensure the staff just don’t start screaming when they’re calmly asked a question. Even if they’re shortstaffed (assuming they were), it doesn’t justify them talking to the customers this way.
Service: 1
Timhortons
Atmosphere: 5
Food: 5
Service: 5
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