The older lady at the drive thru around 8pm today (sep3, 2025) was incredibly rude.
I was billed for 2 drinks and I was handed just one drink after I paid. After a few seconds of her standing still I let her know that I have two drinks, and she screamed “I only have two hands”, furiously handed the drink, and went away.
The upper management needs to ensure the staff just don’t start screaming when they’re calmly asked a question. Even if they’re shortstaffed (assuming they were), it doesn’t justify them talking to the customers this way.
Service: 1
Shashi Kumarji
Timhortons
Atmosphere: 5
Food: 5
Service: 5
Harneet Kaur
This was my first time in this location. I really like the customer service of staff. I recommended everyone to visit this location.
Atmosphere: 5
Food: 5
Service: 5
Rahul Kumar
I’m a regular customer at this Tim’s who comes in morning, and I’m usually in a hurry, and they always get my stuff ready on time. A girl named priya as well as most people by know already know my order.
Atmosphere: 5
Food: 5
Service: 5
Sejal Malhotra
Big thanks to Priya for her polite service and greetings. That employee is very friendly and served my drink and food very quickly. She was in the morning time. See you soon priya. Thanks.
Atmosphere: 5
Food: 5
Service: 5
kevin Lee
This place coffee was good.
Atmosphere: 5
Food: 5
Service: 5
Shubham Tiwari
I had a wonderful experience at Tim Hortons thanks to Priya! She was very friendly, welcoming, and quick with service. She made sure my order was perfect and her polite attitude really stood out. It’s always nice to be greeted with a smile—thank you, Priya, for making my visit enjoyable
Atmosphere: 5
Food: 5
Service: 5
Chetan Tiwari
I am writing to bring to your attention an ongoing issue I have been experiencing at 3411 Mavis road. I am a daily customer and usually enjoy the service, but recently I have had repeated negative interactions with an employee named Priya, who states she is a supervisor.
On multiple occasions (at least three times now, usually in the morning shift), she has taken my order in a rushed manner, resulting in mistakes. When I politely asked for clarification, she responded very rudely and in an unprofessional tone. Her behavior made me feel disrespected as a customer.
I value Tim Hortons for its service and consistency, but this repeated experience is disappointing. I kindly request that this matter be addressed to ensure that customers are treated with respect and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Saigopal Maddi
Everything is like every other Tim Hortons branch but the staff delayed the order a bit although the cafe is not crowded, other than that overall it’s a decent experience and lot of place to dine in 😃
What happened to me today is unbelievable. I ordered a coffee and two iced waters at the Tim Hortons at 3411 Mavis Road in Drive-Thru. At the counter, I received a coffee and only one cup of water, and it had no lid. When I asked why the lid wasn't on, I was told that this is new rules. I was most frustrated when I noticed I wouldn't get a second water because I was only entitled to one water per order which they also said was new rules. There were two people in the car. It's unfathomable that someone would be denied water at 28°C. This is not humanitarian because we live in Canada, it's against law even. This is very unlike Canadian culture and customs where is the Canadian hospitality?
The older lady at the drive thru around 8pm today (sep3, 2025) was incredibly rude.
I was billed for 2 drinks and I was handed just one drink after I paid. After a few seconds of her standing still I let her know that I have two drinks, and she screamed “I only have two hands”, furiously handed the drink, and went away.
The upper management needs to ensure the staff just don’t start screaming when they’re calmly asked a question. Even if they’re shortstaffed (assuming they were), it doesn’t justify them talking to the customers this way.
Service: 1
Timhortons
Atmosphere: 5
Food: 5
Service: 5
This was my first time in this location. I really like the customer service of staff. I recommended everyone to visit this location.
Atmosphere: 5
Food: 5
Service: 5
I’m a regular customer at this Tim’s who comes in morning, and I’m usually in a hurry, and they always get my stuff ready on time. A girl named priya as well as most people by know already know my order.
Atmosphere: 5
Food: 5
Service: 5
Big thanks to Priya for her polite service and greetings. That employee is very friendly and served my drink and food very quickly. She was in the morning time.
See you soon priya.
Thanks.
Atmosphere: 5
Food: 5
Service: 5
This place coffee was good.
Atmosphere: 5
Food: 5
Service: 5
I had a wonderful experience at Tim Hortons thanks to Priya! She was very friendly, welcoming, and quick with service. She made sure my order was perfect and her polite attitude really stood out. It’s always nice to be greeted with a smile—thank you, Priya, for making my visit enjoyable
Atmosphere: 5
Food: 5
Service: 5
I am writing to bring to your attention an ongoing issue I have been experiencing at 3411 Mavis road. I am a daily customer and usually enjoy the service, but recently I have had repeated negative interactions with an employee named Priya, who states she is a supervisor.
On multiple occasions (at least three times now, usually in the morning shift), she has taken my order in a rushed manner, resulting in mistakes. When I politely asked for clarification, she responded very rudely and in an unprofessional tone. Her behavior made me feel disrespected as a customer.
I value Tim Hortons for its service and consistency, but this repeated experience is disappointing. I kindly request that this matter be addressed to ensure that customers are treated with respect and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Everything is like every other Tim Hortons branch but the staff delayed the order a bit although the cafe is not crowded, other than that overall it’s a decent experience and lot of place to dine in 😃
Atmosphere: 5
Food: 4
Service: 3
It's a Timmies, not much more to say.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
What happened to me today is unbelievable. I ordered a coffee and two iced waters at the Tim Hortons at 3411 Mavis Road in Drive-Thru. At the counter, I received a coffee and only one cup of water, and it had no lid. When I asked why the lid wasn't on, I was told that this is new rules. I was most frustrated when I noticed I wouldn't get a second water because I was only entitled to one water per order which they also said was new rules. There were two people in the car. It's unfathomable that someone would be denied water at 28°C. This is not humanitarian because we live in Canada, it's against law even. This is very unlike Canadian culture and customs where is the Canadian hospitality?
Good service and fresh food
Atmosphere: 5
Food: 5
Service: 5
Good service and fresh food
Atmosphere: 5
Food: 5
Service: 5
Worst service 20minute wait in drive threw
Atmosphere: 1
Food: 1
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
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