Horrible drive-thru you always wait like 10 minutes to order
Karanvir Singh
Very quiet place to spend leisure time and have a good sip of coffee. Very friendly staff and especially Karan is very nice guy. (Giving good suggestions for breakfast especially :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich with Bacon, Sandwich
Gurnam Singh
Very good in services with friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Gabriel Swanson
It's a timmies
Atmosphere: 5
Food: 5
Service: 5
Sudhir Nair
Tim Hortons have dropped their standards with their customer service, employing the worst ones for the job.
Atmosphere: 1
Food: 1
Service: 1
Rajan Sarao
As I saw, Karan was providing best customer service, creating a welcoming and positive experience for all guests. For example, during a busy morning rush I was getting late to work and I asked them to take fast orders, this guy Karan went above and beyond by remembering a regular customer’s order, expediting service, and ensuring their satisfaction despite the high volume of orders. Thank you for your hard work and commitment to excellence!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Potato Wedges
kulwinder singh
Guy named Karan consistently delivers exceptional customer service with professionalism, warmth, and attention to detail. His strong work ethic, integrity, and ability to support both customers and colleagues make him an invaluable member.
Thank you, Karan, for your dedication and for representing Tim Hortons with excellence!
Vegetarian options: Unlimited options of customizations
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Boston Cream, Sandwich, Chocolate Dip, Potato Wedges
Gurpreet Chahal
The service was so slow! We got there early morning, and still waited over 10 minutes – it wasn't even busy.
DINESH Malik
Very bad service so late every one
Husain Yousaf
Harlen was very friendly at drive thru window. Super fast experience.
I visited Tim Hortons today and ordered coffee. One of the managers, Jagseer, explained that they have a test hot sandwich and suggested making it a combo with potato wedges. I really appreciate his help in finding something delicious. Thanks to him for the great service!
I do visit different locations of Tim everyday but my experience at this location was exceptional especially with on-site manager Jagseer, he requested me to wait for couple of minutes and served me fresh potato wedges with double-double steep tea. I really appreciate his work ethics 😊.
Andres Luna
Thanks guys!
(Akash/Varsha/Gursimran)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Dinh Quang Dang
Param manager helped me with mobile order he is really good
Atmosphere: 5
Food: 5
Service: 5
gurinder rajput
Dear Tim Hortons Customer Service,
I am writing to express my disappointment with the service I received at your [dixie and amico] on [dec 11,2024] at approximately 11:55 PM. As a semi-truck driver, I am unable to use the drive-thru due to vehicle restrictions and have always been accommodated when walking up to order at other Tim Hortons locations. Unfortunately, this was not the case during my recent visit.
When I attempted to place an order on foot at the drive-thru window, I was informed that I could not be served unless I was in a car, supposedly for safety reasons. I understand policies may vary, but what followed was even more disheartening.
The driver behind me, noticing my situation, kindly offered to order a coffee on my behalf when it was his turn at the window. However, the staff refused to take the order for a single coffee and instructed him to go around the drive-thru again to place the order. This caused unnecessary inconvenience and frustration for both of us.
I have never encountered such an issue at any other Tim Hortons location. This lack of flexibility and customer care left a very negative impression. I appreciate the kindness of the driver behind me, but this experience has seriously undermined the trust and positive association I previously had with your brand.
I hope you will take this feedback seriously and work on improving your policies or training to ensure situations like this are handled with more understanding in the future.
Thank you for your time. I look forward to hearing back from you.
Horrible drive-thru you always wait like 10 minutes to order
Very quiet place to spend leisure time and have a good sip of coffee. Very friendly staff and especially Karan is very nice guy. (Giving good suggestions for breakfast especially :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich with Bacon, Sandwich
Very good in services with friendly staff!
Atmosphere: 5
Food: 5
Service: 5
It's a timmies
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons have dropped their standards with their customer service, employing the worst ones for the job.
Atmosphere: 1
Food: 1
Service: 1
As I saw, Karan was providing best customer service, creating a welcoming and positive experience for all guests. For example, during a busy morning rush I was getting late to work and I asked them to take fast orders, this guy Karan went above and beyond by remembering a regular customer’s order, expediting service, and ensuring their satisfaction despite the high volume of orders. Thank you for your hard work and commitment to excellence!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Potato Wedges
Guy named Karan consistently delivers exceptional customer service with professionalism, warmth, and attention to detail. His strong work ethic, integrity, and ability to support both customers and colleagues make him an invaluable member.
Thank you, Karan, for your dedication and for representing Tim Hortons with excellence!
Vegetarian options: Unlimited options of customizations
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Boston Cream, Sandwich, Chocolate Dip, Potato Wedges
The service was so slow! We got there early morning, and still waited over 10 minutes – it wasn't even busy.
Very bad service so late every one
Harlen was very friendly at drive thru window. Super fast experience.
Restaurantji Recommends
I visited Tim Hortons today and ordered coffee. One of the managers, Jagseer, explained that they have a test hot sandwich and suggested making it a combo with potato wedges. I really appreciate his help in finding something delicious. Thanks to him for the great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Wedges, Lemon Poppy Seed Cheesecake Muffin
I do visit different locations of Tim everyday but my experience at this location was exceptional especially with on-site manager Jagseer, he requested me to wait for couple of minutes and served me fresh potato wedges with double-double steep tea. I really appreciate his work ethics 😊.
Thanks guys!
(Akash/Varsha/Gursimran)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Param manager helped me with mobile order he is really good
Atmosphere: 5
Food: 5
Service: 5
Dear Tim Hortons Customer Service,
I am writing to express my disappointment with the service I received at your [dixie and amico] on [dec 11,2024] at approximately 11:55 PM. As a semi-truck driver, I am unable to use the drive-thru due to vehicle restrictions and have always been accommodated when walking up to order at other Tim Hortons locations. Unfortunately, this was not the case during my recent visit.
When I attempted to place an order on foot at the drive-thru window, I was informed that I could not be served unless I was in a car, supposedly for safety reasons. I understand policies may vary, but what followed was even more disheartening.
The driver behind me, noticing my situation, kindly offered to order a coffee on my behalf when it was his turn at the window. However, the staff refused to take the order for a single coffee and instructed him to go around the drive-thru again to place the order. This caused unnecessary inconvenience and frustration for both of us.
I have never encountered such an issue at any other Tim Hortons location. This lack of flexibility and customer care left a very negative impression. I appreciate the kindness of the driver behind me, but this experience has seriously undermined the trust and positive association I previously had with your brand.
I hope you will take this feedback seriously and work on improving your policies or training to ensure situations like this are handled with more understanding in the future.
Thank you for your time. I look forward to hearing back from you.
Atmosphere: 1
Food: 1
Service: 1
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