Wish there was more staff besides one poor woman doing her best to keep the coffee hot and make the dozens of sandwiches by herself. I get the airport is about waiting but buying a hot beverage from one of the few places available shouldn’t take 10+ minutes with 5 customers ahead of me.
Atmosphere: 2
Food: 2
Service: 1
Rodger Parks
Rude Staff, no App used, failed to cut bagel
Atmosphere: 1
Food: 3
Service: 1
Kendall
I’ve never had such a terrible experience at quite literally any other establishment. First I get called to a till to order and the lady refuses to accept my cash, she told me should couldn’t put my order through on the other til because she would have to void it. Something she should have spoken up about before. Then she rings my order in wrong on the new til and doesn’t change it once I correct her. Then she puts the total through at the incorrect amount and told me to pay the amount from the other til, I give her the money and she tries to give me the wrong change. THEN my drink is served to me and it doesn’t look right at all and isn’t made to my specifications. I tell her this and she starts reluctantly making a new one, then she insists I try the first one anyway without even giving me a straw to do so. Then she leaves the new drink she was in the process of making behind the counter and walks off. The first drink doesn’t taste anything like the what I get EVERY SINGLE TIME AT ANY OTHER LOCATION. I stand there for 10 minutes waiting for her to come back to finish the new drink she started making. After 10 minutes of being ignored I ask her to please help me so I can leave. Can you atleast make me a fresh drink after you’ve been letting the one you started making melt for 10+ minutes at this point. Apparently not.. she makes me wait for a co worker. Thankfully she seems competent and I just tell her if I can’t get what I ordered I’ll just take a refund so that I can go.. to catch my flight. Now I’m told that a manager has to do this and one is on the way but they have no information on how long. I wait 5 more minutes but at this point I’d miss my flight. I again ask the SAME THING I did 10 minutes prior and the co worker remakes the drink for me, it still tastes absolutely nothing like it’s supposed too. $6 and almost 25 minutes later I don’t even want the drink that they cannot make right. This experience sets a new low for my already low standard for Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Steve Mah
Gift card rejected. "We don't participate in the gift card program." What? This is a franchised restaurant chain. I've never in my life had a franchised restaurant reject a gift card for the franchise.
Also I am reviewing the Tim's near gate B2C but I assume they are all like this.
Eric Anderson
No cold brew, no points, barely a real
Atmosphere: 1
Food: 1
Service: 2
Nitesh Surana
The locations fails to have most of the things - no cools drinks during summer, no heating options available for the savouries. Terrible one, I wish not buy at this location ever in the future. I hope Tim Hortons takes some action to at least maintain (if not improve) their brand experience.
Atmosphere: 1
Food: 1
Service: 1
Sarth Patel
Very kind and hard working staff providing their services to thousands. Great place to grab a fresh morning coffee at Pier A, near Gate B3.
Atmosphere: 5
Food: 5
Service: 5
Inder dehot
So slow workers they doesn’t even hasitate that how big line is takes like 15 mins in attending a single customer turely unsatisfied workers should take others time seriously they shouldn’t act like so munch non serious towards the job
Aman Khaira
Kudos to the staff they are really doing a great job. Very nice behaviour with everybody. That's what we call customer service???
Terrible service, plus you cannot use your offer on Tim app, which the store they should have posted in front of the store. The store is abusing lots of customers and making quick bucks by the fact that it is located inside the airport which many customers won't bother to complain. STOP it ✋️ fix it.
Atmosphere: 1
Food: 1
Service: 1
Aaron Kirkey
Possibly the worst Tim Hortons sandwich I've ever had. Don't bother.
Atmosphere: 1
Food: 1
Service: 3
ella anca
I ordered a turkie club and a medium dark rost with an espresso shot. When the cashier punched in caramel syrup I stopped her and told her that I don't want caramel syrup, i ordered espresso shot. She assured me that this is how they order. Went to pickup my coffee and I indicated that I order espresso shot. Guess what: they don't have espresso mashine at this locationThey asked me if I want the money back and I day yes. Answer : we can not give you the money back. Long story short: I got a medium regular coffee (not dark) $1.20 not refunded and a cold turkie club full of Chipotle sauce and a slice of turkie.Tim Hortons, do you inspect the service at airport locations? I will try to avoid Tim Hortons at Pearson Airport. Teribile experience.
Atmosphere: 1
Food: 1
Service: 1
Paul MacArthur
Terrible service, plus you cannot use your offer on Tim app, which the store they should have posted in front of the store. The store is abusing lots of customers and making quick bucks by the fact that it is located inside the airport which many customers won't bother to complain. STOP it ✋️ fix it.
Atmosphere: 1
Food: 1
Service: 1
Prabh V
Ordered Chai tea latte with an orange pekoe bag added in that , Manjit took the order and told me that they don’t have latte in small sizes, I ordered a medium then. Then she gave me chai tea latte without the chai tea bag, only the orange pekoe bag, on asking about chai tea bag she showed me the empty box and gave me another orange pekoe bag. When I said, I want a refund because this is not my order, she said wait and then opened a new chai tea bag box and gave one bag to me. Terrible service and unacceptable attitude. Everybody pays for their order, so it’s your job to make it.
Wish there was more staff besides one poor woman doing her best to keep the coffee hot and make the dozens of sandwiches by herself. I get the airport is about waiting but buying a hot beverage from one of the few places available shouldn’t take 10+ minutes with 5 customers ahead of me.
Atmosphere: 2
Food: 2
Service: 1
Rude Staff, no App used, failed to cut bagel
Atmosphere: 1
Food: 3
Service: 1
I’ve never had such a terrible experience at quite literally any other establishment. First I get called to a till to order and the lady refuses to accept my cash, she told me should couldn’t put my order through on the other til because she would have to void it. Something she should have spoken up about before. Then she rings my order in wrong on the new til and doesn’t change it once I correct her. Then she puts the total through at the incorrect amount and told me to pay the amount from the other til, I give her the money and she tries to give me the wrong change. THEN my drink is served to me and it doesn’t look right at all and isn’t made to my specifications. I tell her this and she starts reluctantly making a new one, then she insists I try the first one anyway without even giving me a straw to do so. Then she leaves the new drink she was in the process of making behind the counter and walks off. The first drink doesn’t taste anything like the what I get EVERY SINGLE TIME AT ANY OTHER LOCATION. I stand there for 10 minutes waiting for her to come back to finish the new drink she started making. After 10 minutes of being ignored I ask her to please help me so I can leave. Can you atleast make me a fresh drink after you’ve been letting the one you started making melt for 10+ minutes at this point. Apparently not.. she makes me wait for a co worker. Thankfully she seems competent and I just tell her if I can’t get what I ordered I’ll just take a refund so that I can go.. to catch my flight. Now I’m told that a manager has to do this and one is on the way but they have no information on how long. I wait 5 more minutes but at this point I’d miss my flight. I again ask the SAME THING I did 10 minutes prior and the co worker remakes the drink for me, it still tastes absolutely nothing like it’s supposed too. $6 and almost 25 minutes later I don’t even want the drink that they cannot make right. This experience sets a new low for my already low standard for Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Gift card rejected.
"We don't participate in the gift card program."
What? This is a franchised restaurant chain. I've never in my life had a franchised restaurant reject a gift card for the franchise.
Also I am reviewing the Tim's near gate B2C but I assume they are all like this.
No cold brew, no points, barely a real
Atmosphere: 1
Food: 1
Service: 2
The locations fails to have most of the things - no cools drinks during summer, no heating options available for the savouries. Terrible one, I wish not buy at this location ever in the future. I hope Tim Hortons takes some action to at least maintain (if not improve) their brand experience.
Atmosphere: 1
Food: 1
Service: 1
Very kind and hard working staff providing their services to thousands. Great place to grab a fresh morning coffee at Pier A, near Gate B3.
Atmosphere: 5
Food: 5
Service: 5
So slow workers they doesn’t even hasitate that how big line is takes like 15 mins in attending a single customer turely unsatisfied workers should take others time seriously they shouldn’t act like so munch non serious towards the job
Kudos to the staff they are really doing a great job. Very nice behaviour with everybody. That's what we call customer service???
Atmosphere: 5
Food: 5
Service: 5
Sandwich was bland
Restaurantji Recommends
Terrible service, plus you cannot use your offer on Tim app, which the store they should have posted in front of the store. The store is abusing lots of customers and making quick bucks by the fact that it is located inside the airport which many customers won't bother to complain. STOP it ✋️ fix it.
Atmosphere: 1
Food: 1
Service: 1
Possibly the worst Tim Hortons sandwich I've ever had. Don't bother.
Atmosphere: 1
Food: 1
Service: 3
I ordered a turkie club and a medium dark rost with an espresso shot. When the cashier punched in caramel syrup I stopped her and told her that I don't want caramel syrup, i ordered espresso shot. She assured me that this is how they order. Went to pickup my coffee and I indicated that I order espresso shot. Guess what: they don't have espresso mashine at this locationThey asked me if I want the money back and I day yes. Answer : we can not give you the money back. Long story short: I got a medium regular coffee (not dark) $1.20 not refunded and a cold turkie club full of Chipotle sauce and a slice of turkie.Tim Hortons, do you inspect the service at airport locations? I will try to avoid Tim Hortons at Pearson Airport. Teribile experience.
Atmosphere: 1
Food: 1
Service: 1
Terrible service, plus you cannot use your offer on Tim app, which the store they should have posted in front of the store. The store is abusing lots of customers and making quick bucks by the fact that it is located inside the airport which many customers won't bother to complain. STOP it ✋️ fix it.
Atmosphere: 1
Food: 1
Service: 1
Ordered Chai tea latte with an orange pekoe bag added in that , Manjit took the order and told me that they don’t have latte in small sizes, I ordered a medium then. Then she gave me chai tea latte without the chai tea bag, only the orange pekoe bag, on asking about chai tea bag she showed me the empty box and gave me another orange pekoe bag. When I said, I want a refund because this is not my order, she said wait and then opened a new chai tea bag box and gave one bag to me. Terrible service and unacceptable attitude. Everybody pays for their order, so it’s your job to make it.
Atmosphere: 1
Food: 1
Service: 1
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