Uncle Tetsu's Japanese Cheesecake, Square One Shopping Centre

Absolutely loved the experience at Uncle Tetsu’s Japanese Cheesecake at Square One Shopping Centre! The cheesecakes are soft, fluffy, and melt-in-your-mouth with just the right amount of sweetness. Freshly baked right in front of you, the aroma alone is irresistible. Perfect treat for tea time, gifting, or indulging yourself after shopping. Highly recommend stopping by if you’re at Square One – it’s worth the hype! 🍰✨

Atmosphere: 5

Food: 5

Service: 5

On August 21, I purchased a Yuzu Cheesecake, but the staff gave me an original flavor cheesecake instead. When I returned the following Monday to purchase a Matcha cheesecake and tart, I explained the previous issue to the staff before making my purchase. Unfortunately, both the staff and the manager handled the matter very poorly.

No apology was offered when I first raised the issue. I even showed my electronic payment record that clearly displayed the date, time, and store location, yet no one seemed to care.

The staff and manager repeatedly asked for a paper receipt, which I no longer had. However, my purchase record is legitimate proof of my transaction.

The manager refused to take responsibility and simply told me to “contact Uncle Tetsu by email,” claiming there was nothing they could do. Only after a long discussion did the manager finally offer a very reluctant apology.

I want to emphasize that I was not asking for a refund. My expectation was simply for the store to acknowledge its mistake and improve its service. Since your products have different packaging colors for different flavors, I cannot understand how such a basic error could happen in the first place.

What upset me even more was the poor service attitude. After the manager’s apology, when I continued to purchase my cake, the staff member who served me was visibly unfriendly—no smile, a frown, and an impatient tone. This left me with the impression that not only was the mistake ignored, but I was also treated disrespectfully as a customer.

Overall, this was a very disappointing experience. It makes me question the quality of staff training and the level of customer care at this location. Uncle Tetsu is known for its reputation and product quality, but unfortunately, the service I received did not reflect this standard.

Atmosphere: 1

Food: 1

Service: 1

These Japanese cheesecakes are the best I’ve ever tasted. Light, airy and they don’t have even half the sugar that traditional Western cheesecakes have.

If you get a chance to try the tarts they are by far the best tarts hands down.

Staff is friendly and courteous and helpful if you have questions.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Japanese Cheesecake Fluffy Jiggly Cheesecake, Original Cheese Tart Single, Honey Madeleine Combo 4 Pack

Super fluffy cake 🎂 a must try.

Atmosphere: 4

Food: 3

Service: 3

If you’ve never experienced a Japanese cheesecake before, Uncle Tetsu at Square One Mall is an excellent place to start. The moment you approach the shop, you’re greeted with the warm, sweet aroma of freshly baked cheesecakes wafting through the air. It’s hard to walk by without at least stopping for a peek — and once you do, you’ll probably walk away with a box in hand.

The cheesecakes here are exactly what Uncle Tetsu is famous for: light, fluffy, and delicately sweet, with just the right amount of creaminess. They have a melt-in-your-mouth texture that’s unlike the dense, heavy cheesecakes most of us are used to in North America. Each bite feels airy yet satisfying, and you can easily finish a whole cake without feeling overstuffed. The quality is consistently high — no matter when I’ve visited, the cakes have always been fresh and perfectly baked.

In addition to the classic Japanese cheesecake, this location also offers a nice selection of madeleines and other baked treats. The madeleines are buttery and soft, with a gentle sweetness that pairs perfectly with tea or coffee. The packaging is neat, simple, and elegant, making it great for gifts, whether you’re visiting friends or just want to bring something special to a gathering.

Service here is always efficient and friendly. Even during busy times — and there’s often a line on weekends — the staff work quickly to serve customers, explain the different options, and make sure you’re taken care of. The display is clean and organized, and you can watch some of the baking process, which adds to the charm and makes you appreciate the freshness even more.

Pricing is reasonable for what you get. Considering the quality ingredients, the time it takes to bake each cake, and the fact that they’re made fresh daily, you’re paying for an experience as much as for the product itself. That said, the one tip I’d give is to enjoy the cheesecake as soon as possible — preferably the same day — to get that full soft and fluffy texture. It’s still good after a day or two, but nothing compares to the just-baked version.

Overall, Uncle Tetsu at Square One delivers exactly what you’d expect from the brand and more: delicious Japanese cheesecakes that are worth every bite, efficient and friendly service, and an experience that keeps you coming back. Whether you’re a cheesecake lover or just curious to try something different, this is a spot you should absolutely check out when you’re at the mall.

Recommended dishes: Original Japanese Cheesecake Fluffy Jiggly Cheesecake, Original Cheese Tart Single

We had this cake multiple times in a past and we liked it a lot, but this time my whole family got upset stomach!! I don’t know what was the reason but we had a very bad experience.

Food: 1

Just Amazing 👏

Atmosphere: 5

Food: 5

Service: 5

The taste is wonderful

This cheesecake was all over my feed and I had to give it a try… it was delicious 🤤

Atmosphere: 5

Food: 5

Service: 5

So fluffy and delicious!!

Atmosphere: 5

Food: 5

Service: 5

The Yuzu cheese tart I ordered was AMAZING. It was just perfect and the employee “Francis” was really nice.

Atmosphere: 5

Food: 5

Service: 5

I only got the original as I wanted to try Japanese Cheesecake for the first time. It did not disappoint. Very creamy, subtle sweetness, and fulfilling.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Japanese Cheesecake Fluffy Jiggly Cheesecake

Good location! Prices are okay.. line can be long only sometimes. Mom loves the original cheesecake. When we shared the lemon-flavoured tarts that tasted heavenly, the perfect blend of lemony sweetness and cheese. Delicious!

I had great experience whenever I visit for cheesecakes here 😃

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Japanese Cheesecake Fluffy Jiggly Cheesecake, Cheesecake

So fresh and tasty cheesecake. The Honey Madeleine texture and taste are great.

Food: 5

Service: 5