As a vegan I know that veggie burgers always take longer to make and that they are made fresh as they aren’t as popular as beef burgers. I purposely order ahead on the app so that I can get the “fast” food experience. The past few times I have done this they do not start making the burger until I arrive which defeats the purpose of me using the app to order ahead. My partner asked about why this is and they mentioned that some people take too long to come and they have to throw the burgers out? The whole reason I order ahead is so it can be ready when I get there, if it’s not as hot I can warm it up that’s not a problem for me… it may seem like a minor issue but it is a bit annoying to order ahead and then still have to wait the 20 mins for the burger to be ready. Not sure if there is a way to fix this issue but I would love a solution to this. Otherwise the service is always lovely and the burgers are great! Just inconvenient.
Zachary Neumann
I was in the line for around 15 minutes and at the window for another 17 minutes. No one answered on the speaker so I just left after wasting all that time.
I tried again the next day and got only part of my order
Niv
Can hardly find a BK in Toronto, or it's out the way. Every time I visit my sister I stop here, love it!
jae g
Employee slammed my bag of food for the person at drive thru to serve me. Not sure if those 2 had a problem with each other, but please don’t take it out on my meal. My burger was squished.
SparkleQueen Star
language barrier sometimes interferes with ordering.
Darryll (Dergula)
Everyrime we go here they get my order wrong. Its been 3 out of 3 times. Food is good but the servuce is sub par.
Angelin Maria
The customer service is really poor from the people working there. Will not return to this place.
Gabriel Ferreira
Your entire staff needs to be trained again
Mirza Usman
I typically don’t leave negative reviews unless it’s truly warranted—and unfortunately, this experience was one of those times. We were served cold fries and cold sandwiches. When we politely asked for fresh food, the employee responded with a bad attitude and even gave me a dirty look. There was absolutely no sense of customer service.
To make matters worse, when they brought out the “fresh” food, the fries were loaded with an excessive amount of salt—clearly done on purpose. At that point, I didn’t even bother going back in. This kind of behavior is unacceptable and honestly, pathetic. I won’t be returning.
I’d appreciate it if a manager could respond or reach out to me directly this happened on Sunday, April 13, 2025.
Matthew Hamilton
20 minutes late on a $25 pickup order. wouldn't even give free mozzarella sticks only fries. Cashier was not helpful and neither was the supervisor
Edit: they also forgot one of two whoppers. Ridiculous
Good service; food has always been nice and hot. Staff is very friendly; Inside is usually a bit dirty but they're always busy so no hard feelings there.
Jessica Wice
They gave us the wrong burger in the drive thru and asked for it back!
Debbie M
Great service and always super fresh toppings for their burgers at this location!
Tiffany Bishop
Disappointed.... I repeated our order twice and still they messed it up. $30 for 2 Whopper Jr combos and they still can't get it right...ridiculous! The quality is just not the same anymore.
shawn Alan (Surecan4u2)
Not high quality, care doesn't seem to be put in food. I have had much better at other Burger King locations.
As a vegan I know that veggie burgers always take longer to make and that they are made fresh as they aren’t as popular as beef burgers. I purposely order ahead on the app so that I can get the “fast” food experience. The past few times I have done this they do not start making the burger until I arrive which defeats the purpose of me using the app to order ahead. My partner asked about why this is and they mentioned that some people take too long to come and they have to throw the burgers out? The whole reason I order ahead is so it can be ready when I get there, if it’s not as hot I can warm it up that’s not a problem for me… it may seem like a minor issue but it is a bit annoying to order ahead and then still have to wait the 20 mins for the burger to be ready. Not sure if there is a way to fix this issue but I would love a solution to this. Otherwise the service is always lovely and the burgers are great! Just inconvenient.
I was in the line for around 15 minutes and at the window for another 17 minutes. No one answered on the speaker so I just left after wasting all that time.
I tried again the next day and got only part of my order
Can hardly find a BK in Toronto, or it's out the way. Every time I visit my sister I stop here, love it!
Employee slammed my bag of food for the person at drive thru to serve me. Not sure if those 2 had a problem with each other, but please don’t take it out on my meal. My burger was squished.
language barrier sometimes interferes with ordering.
Everyrime we go here they get my order wrong. Its been 3 out of 3 times. Food is good but the servuce is sub par.
The customer service is really poor from the people working there. Will not return to this place.
Your entire staff needs to be trained again
I typically don’t leave negative reviews unless it’s truly warranted—and unfortunately, this experience was one of those times. We were served cold fries and cold sandwiches. When we politely asked for fresh food, the employee responded with a bad attitude and even gave me a dirty look. There was absolutely no sense of customer service.
To make matters worse, when they brought out the “fresh” food, the fries were loaded with an excessive amount of salt—clearly done on purpose. At that point, I didn’t even bother going back in. This kind of behavior is unacceptable and honestly, pathetic. I won’t be returning.
I’d appreciate it if a manager could respond or reach out to me directly this happened on Sunday, April 13, 2025.
20 minutes late on a $25 pickup order. wouldn't even give free mozzarella sticks only fries. Cashier was not helpful and neither was the supervisor
Edit: they also forgot one of two whoppers. Ridiculous
Restaurantji Recommends
Good service; food has always been nice and hot. Staff is very friendly; Inside is usually a bit dirty but they're always busy so no hard feelings there.
They gave us the wrong burger in the drive thru and asked for it back!
Great service and always super fresh toppings for their burgers at this location!
Disappointed.... I repeated our order twice and still they messed it up. $30 for 2 Whopper Jr combos and they still can't get it right...ridiculous! The quality is just not the same anymore.
Not high quality, care doesn't seem to be put in food. I have had much better at other Burger King locations.
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