Firehouse Subs Orangeville

I called to place an order for pickup for a delivery service, got put on hold after 5 min I proceeded to drive to the restaurant. I was still on hold when I arrived after 12 minutes. . I get told it was busy and the guy must have forgotten he put me on hold. There were no customers waiting on food.
This is not acceptable for a business to ignore potential customers. If it wasn't for a customer delivery, I would've gone somewhere else. This location needs to do better.

Service: 1

Been there a few times now and won’t go back to this location. Compared to at least 6 others I’ve been to, this is the worst.

Atmosphere: 1

Food: 1

Service: 1

A meatball,Italian sub.
Bread was nice, subs were fresh,nothing to complain about.
Will definately return.

Atmosphere: 5

Food: 5

Service: 4

adam is great

Atmosphere: 5

Food: 5

Service: 5

Order ready on time. Staff friendly. Lots of ingredients on the subs. Fresh and tasty.

Atmosphere: 5

Food: 5

Service: 5

Great service great subs

Atmosphere: 5

Food: 5

Service: 5

Stopped in for lunch today, and I can honestly say I have never seen a firehouse sub franchise that is so poorly cleaned. There wasn’t one surface in the entire storefront that had been cleaned. All of the tables were dirty. I had to push dirt onto the floor to sit down, the walls were caked in dust, the fire tools on the wall had a thick layer of dust. The washrooms were filthy, the area where you get a lid and throw your garbage away. Looks like it hadn’t been cleaned in about three days and the floors were disgusting. Do they not have enough employees there that one person can be in charge of upkeep in the front of their restaurant? Food is not always the most important thing. People need to feel comfortable that they’re eating in a clean environment, and this firehouse sub definitely gets a failing grade.

I’m adding to my original review, 10 months later. There is still a big issue with this location and keeping their restaurant clean! Seriously it’s not difficult. Nobody pays any attention to the dining area or washrooms, I have been multiple times since this first review and nothing has changed for the better!
It’s time to let head office know.
I think it’s possibly the young staff at all times. The focus is on making and selling food. Not basic cleaning skills. They need to hire a cleaner if the staff don’t do it, because it’s becoming gross how dirty the dining room is.
On top of that, the drink area always has spilled pop on the counter and no napkins.
The only good thing is the food. Cleanliness is an “F” grade as of 10 months later.

Atmosphere: 1

Food: 3

Service: 3

Best sub shop around! Great staff and super clean. I highly recommend.

Atmosphere: 5

Food: 5

Service: 5

The Thanksgiving turkey sub is fantastic. I’ve been to this location lots of times. Super nice staff and it’s always so clean

Atmosphere: 5

Food: 5

Service: 5

This shop is a family favourite! The subs are consistently great and the staff are always friendly and attentive.

We were happy to see a Firehouse sub at the Riddell location as a quick spot to grab a meal driving to/from Toronto.
This is by far the worst Firehouse sub restaurant that we have been to. It wasn’t clean. The guy taking orders was most unfriendly and it seemed like I was wasting his time. Most tables were dirty, the washroom wasn’t very clean and the general restaurant needs a good cleaning. When our food was brought out, it was dropped on the table.

Firehouse subs use basket/trays with a wax paper on top to place the food on. My sandwich was more than half off the wax paper and sitting directly on the tray, bottom of the sandwich on the wax paper and the top on the tray. Seems too easy to put a sandwich together, but not here. I hope the tray was clean….
We were in a hurry to get to our destination, ate up quickly and left. Probably won’t be back. We don’t expect much really when eating out especially at a fast food place but there is lots of opportunity for improvement here.

Atmosphere: 3

Food: 3

Service: 2

Never disappointed when I visit. Thank you

Atmosphere: 4

Food: 5

Service: 5

Had the Thanksgiving sub. It was excellent. It was fresh and prepared on time. So easy to order on the app. Will return for sure!

Atmosphere: 5

Food: 5

Service: 5

Store was very dirty and napkins etc were empty. Tables not wiped and garbage on the floor.
Workers were not friendly and were unkept looking. Individual who gave us our subs was friendly.
Food was cold and messy.
Maybe we had just come in after a rush and they still had to clean up. The restroom was clean.
We usually love firehouse subs and will try again at another location. If this was our first experience we would likely not return for a second time.

Atmosphere: 1

Food: 2

Service: 2

I love firehouse subs. But their price hikes are ridiculous. A large sub with no add-ons can hit $25 now.

Atmosphere: 4

Food: 5

Service: 5