Delivered more than 45 minutes after being packaged (according to the app tracker)—barely warm, rubbery, wet from condensation. 🤢
Szabo The_Hungarian
The people are nice and the staff is friendly.
My pizza was not good... big time. Scarce toppings. It's like the picture on the menu was one thing but what I got was not the same. When I got home and ate it and I discovered it had scarce toppings I opened my fridge and added my own toppings.
Folks... check your pizza when u pick it up don't wait for the big surprise when u get home. Then it's too late.
Update : November 9th 2025....no response from management. Wow they must be really busy.
Atmosphere: 5
Food: 1
Service: 5
Viktor Karklins
Waste of your time, even if you order a pizza they often don’t have enough crust prepared and will try to offer you a smaller size for the same price or tell you to wait an hour longer. Clearly a scam.
Atmosphere: 1
Food: 1
Service: 1
Kirsten
Owner/manager argued with me when I asked for dipping sauce, that came with my order. Embarrassed me, and tried belittling me over .3c. Terrible customer service.
Atmosphere: 1
Food: 2
Service: 1
SP Williams
Owner/manager argued with me when I asked for dipping sauce, that came with my order. Embarrassed me, and tried belittling me over .3c. Terrible customer service.
Atmosphere: 1
Food: 2
Service: 1
Cathy Montgomery
Pizza was good. They did get one of the toppings wrong thar I ordered
Atmosphere: 4
Food: 4
Service: 4
Jennifer Lawrence
Honestly, not impressed, ordered the cheese pull apart, took two bits and realized they were raw, went back to the store, where they gladly remade them though no apology for the mess up, got into my car, checked the remade ones, and raw again. Came back in requested a pizza instead which they gladly made, but honestly a simple apology for their mess up would have been appreciated. As someone who bakes regularly, if they kept a food thermometer on hand then could have simply tested my food and confirmed if it was cooked or not. Pizza was fine, which is why I gave them a two star
Atmosphere: 1
Food: 1
Service: 1
PRANJAL AGARWAL
I recently visited Pizza Hut, and I have to say the experience was made 10x better thanks to Kimi! She was incredibly kind, professional, and attentive from the moment I walked in. You can tell she really cares about her work and the customers. My order was accurate, the food came out fast, and she made sure everything was just right. Her friendly attitude and positive energy made my day.
If you go to this Pizza Hut, ask for Kimi—you won’t be disappointed! 🙌🍕
Shanil
How do you run out of personal size pizzas and say they are available tomorrow because we have to make the dough?? So you have dough to make any pizza just not a personal pan. What a joke.
I rarely leave reviews, but this experience was beyond frustrating. I ordered two of the personal pan pizza specials but was told I couldn’t place both orders at once. I was forced to hang up and have my husband call right after me to place the exact same order. What is the logic there? It made no sense and felt deliberately difficult.
When I arrived to pick up the food, I paid and politely asked for a bag — only to be handed one without any help. The staff member didn’t pack anything for me. I had to fit four hot pizza boxes into the bag myself. One of the boxes wasn’t even closed properly, and every single slice of pizza fell out all over the counter. She stood there and did absolutely nothing while I scrambled to pick everything up and put it back in the box. Completely unprofessional and unacceptable.
For a town like Orangeville, known for its friendly and welcoming service, this was incredibly disappointing. This is the only restaurant in town where I’ve ever experienced such rude, careless treatment.
Zero stars if I could. Pizza Hut, this was horrific. Do better.
Ravinder Singh
Train your staff how to take order over phone.
Rachelle Nicole
Horrible experience, went for the 2$ pizza was told sorry sold out.. cool no problem. Went to leave and a couple minutes later someone else was ordering the 2$ pizza and they had for him!
Jasnoor Singh Bedi
Kimi took our order and gave us really Delicious Pizza ✌🏻 thank you
Amazing tasty pizza and garlic bread
Atmosphere: 5
Food: 5
Service: 5
Delivered more than 45 minutes after being packaged (according to the app tracker)—barely warm, rubbery, wet from condensation. 🤢
The people are nice and the staff is friendly.
My pizza was not good... big time. Scarce toppings. It's like the picture on the menu was one thing but what I got was not the same. When I got home and ate it and I discovered it had scarce toppings I opened my fridge and added my own toppings.
Folks... check your pizza when u pick it up don't wait for the big surprise when u get home. Then it's too late.
Update : November 9th 2025....no response from management.
Wow they must be really busy.
Atmosphere: 5
Food: 1
Service: 5
Waste of your time, even if you order a pizza they often don’t have enough crust prepared and will try to offer you a smaller size for the same price or tell you to wait an hour longer. Clearly a scam.
Atmosphere: 1
Food: 1
Service: 1
Owner/manager argued with me when I asked for dipping sauce, that came with my order. Embarrassed me, and tried belittling me over .3c. Terrible customer service.
Atmosphere: 1
Food: 2
Service: 1
Owner/manager argued with me when I asked for dipping sauce, that came with my order. Embarrassed me, and tried belittling me over .3c. Terrible customer service.
Atmosphere: 1
Food: 2
Service: 1
Pizza was good. They did get one of the toppings wrong thar I ordered
Atmosphere: 4
Food: 4
Service: 4
Honestly, not impressed, ordered the cheese pull apart, took two bits and realized they were raw, went back to the store, where they gladly remade them though no apology for the mess up, got into my car, checked the remade ones, and raw again. Came back in requested a pizza instead which they gladly made, but honestly a simple apology for their mess up would have been appreciated. As someone who bakes regularly, if they kept a food thermometer on hand then could have simply tested my food and confirmed if it was cooked or not. Pizza was fine, which is why I gave them a two star
Atmosphere: 1
Food: 1
Service: 1
I recently visited Pizza Hut, and I have to say the experience was made 10x better thanks to Kimi! She was incredibly kind, professional, and attentive from the moment I walked in. You can tell she really cares about her work and the customers. My order was accurate, the food came out fast, and she made sure everything was just right. Her friendly attitude and positive energy made my day.
If you go to this Pizza Hut, ask for Kimi—you won’t be disappointed! 🙌🍕
How do you run out of personal size pizzas and say they are available tomorrow because we have to make the dough?? So you have dough to make any pizza just not a personal pan. What a joke.
Restaurantji Recommends
Store has restock personal size pizza
I rarely leave reviews, but this experience was beyond frustrating. I ordered two of the personal pan pizza specials but was told I couldn’t place both orders at once. I was forced to hang up and have my husband call right after me to place the exact same order. What is the logic there? It made no sense and felt deliberately difficult.
When I arrived to pick up the food, I paid and politely asked for a bag — only to be handed one without any help. The staff member didn’t pack anything for me. I had to fit four hot pizza boxes into the bag myself. One of the boxes wasn’t even closed properly, and every single slice of pizza fell out all over the counter. She stood there and did absolutely nothing while I scrambled to pick everything up and put it back in the box. Completely unprofessional and unacceptable.
For a town like Orangeville, known for its friendly and welcoming service, this was incredibly disappointing. This is the only restaurant in town where I’ve ever experienced such rude, careless treatment.
Zero stars if I could. Pizza Hut, this was horrific. Do better.
Train your staff how to take order over phone.
Horrible experience, went for the 2$ pizza was told sorry sold out.. cool no problem. Went to leave and a couple minutes later someone else was ordering the 2$ pizza and they had for him!
Kimi took our order and gave us really Delicious Pizza ✌🏻 thank you
Atmosphere: 5
Food: 5
Service: 5
Loading...