Disturbing Experience with Booster Juice Manager on BOGO Day reaching out to share an incredibly upsetting experience I had at this store on the evening of November 14 I have been a loyal, dedicated fan of Booster Juice since I was fifteen years old, always advocating for this brand and recommending this location to friends. However, after this recent experience, I am genuinely heartbroken to say that I can no longer see myself supporting this establishment. It was BOGO Day, and I went in with enthusiasm, hoping to enjoy my usual drink with an extra protein shot. Since I often customize my drinks with extra protein, I had a simple question: would I need to pay for the add-ons in the free drink as well? I asked the manager politely, but what followed left me stunned and deeply hurt. She came up close, looked me up and down, and asked, “Are you stupid? Does that make any sense to you?” Her mocking tone, paired with that belittling stare, made me feel humiliated, sparking a severe anxiety response that led to tears. I was so shaken that I broke down and cried for nearly an hour. This encounter didn’t just ruin my evening—it left me emotionally devastated. Even after I mustered the courage to order my drink again around nine forty-five, I was still visibly upset, talking through tears and tissues. Despite everything I went through, there was no effort on her part to apologize, comfort, or offer any compensation. I felt that, at the very least, after experiencing such harsh treatment, the drink should have been a courtesy. I don’t believe that any customer deserves to be treated with such disrespect and emotional insensitivity, especially over a simple question. As a lifelong fan of Booster Juice, I am deeply saddened to feel unable to continue supporting a brand I once loved. noone should have to go through the emotional distress that I endured. I hope you understand the gravity of this experience and consider measures that could help restore faith for customers like myself in Booster Juice. Edit: Manager is trying to coverup fault also hypothetically speaking it doesn't matter what the question was the way I was treated was disgusting and their are witnesses
Atmosphere: 1
Food: 1
Service: 1
Arlo Brake
The establishment offers a commendable experience, though it can be somewhat overwhelming for first-time visitors. I sampled the Berry Blast (Power Plus), which was satisfactory. As with any venue, it's essential to place your trust in the staff, hoping to receive the value you expect. However, it can be challenging to ascertain this without careful observation..
I wasn't craving dessert, nor did I need an energy boost. What I was looking for was something more refreshing and cleansing, yet still satisfying. For $5, I received a shot of apple cider vinegar mixed with coconut water and turmeric. While it's a healthy option, surely we can offer something even more effective and enjoyable, don't you think? (See picture 📸)1
Atmosphere: 2
Food: 3
Service: 3
Ayush Jansari
Always fresh … good staff 🥂
Atmosphere: 5
Food: 5
Service: 5
Kanwaljeet Kaur
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
harleen kaur
Good customer service by ash .Really liked it .
Atmosphere: 5
Food: 5
Service: 5
Adrian Barya
Great place. Wish they had more sitting space. Otherwise pretty good service and all round nice environment
Atmosphere: 4
Food: 5
Service: 5
D.H.C.
I ended up leaving today without purchasing anything because of how bad the service was. I’m allergic to almonds and I usually get the Funky Monkey smoothie. Every single Booster Juice I’ve gone to before today, replaces the chocolate almond milk with regular skim milk and cocoa powder to accomdate this allergy. They do so without issue or extra charge. The lady though today at this location kept trying to charge me extra for putting cocoa powder which has never happened at any other location. I kept explaining it was for allergy and she still kept insisting on charging extra so I left. I will not be returning to this location.
mookiedutt
I'm a fan of booster juice and i was just at this location and ordered a fresh juice with an egg wrap.. the lady serving me had a very sad and angry face while taking my order. I felt very insecure ordering. The whole experience was pretty bad!
Atmosphere: 1
Food: 1
Service: 1
sadaf moheddin
Extremely poor customer service by Ishara who works in Booster Juice located in Oshawa Centre. She was rude and unwilling to listen to any feedback on the custom made juice that I ordered. Received a drink full of foam and no juice.
Ishara does need to be trained and learn how to behave with customers.
Extremely disappointed and embarrassed because of her.
Atmosphere: 1
Food: 1
Service: 1
Jon
Stopped in to this location with my kids for a couple of smoothies. There were 3 other people in the store waiting on orders. One guy waited 15 minutes for his food, which he ended up leaving anyways after having requested multiple times. I had to correct the staff on our order twice as they had passed me drinks that were not ours, or anyone else's in the store. When asked to correct my order all of a sudden they didn't understand what I was asking. We ended up leaving with only 2 of the 4 drinks we had paid for. Very displeased.
Kid-friendliness: Gave our boys a free slushy and made our day
Camélia
the matcha vanilla oat >>>> go take one asap ! totally recommend it
Atmosphere: 5
Food: 5
Service: 5
Sathya Shangar Narayan
I went to this location twice on a Saturday the person who was at counter refused to serve juice only smoothies are available as she has cleaned the equipment.
Service: 1
Nevy
I walked in and seen the worker cough in her hands and not wash her hands afterwards and continued to make peoples drinks…🤮
Disturbing Experience with Booster Juice Manager on BOGO Day reaching out to share an incredibly upsetting experience I had at this store on the evening of November 14 I have been a loyal, dedicated fan of Booster Juice since I was fifteen years old, always advocating for this brand and recommending this location to friends. However, after this recent experience, I am genuinely heartbroken to say that I can no longer see myself supporting this establishment. It was BOGO Day, and I went in with enthusiasm, hoping to enjoy my usual drink with an extra protein shot. Since I often customize my drinks with extra protein, I had a simple question: would I need to pay for the add-ons in the free drink as well? I asked the manager politely, but what followed left me stunned and deeply hurt. She came up close, looked me up and down, and asked, “Are you stupid? Does that make any sense to you?” Her mocking tone, paired with that belittling stare, made me feel humiliated, sparking a severe anxiety response that led to tears. I was so shaken that I broke down and cried for nearly an hour. This encounter didn’t just ruin my evening—it left me emotionally devastated. Even after I mustered the courage to order my drink again around nine forty-five, I was still visibly upset, talking through tears and tissues. Despite everything I went through, there was no effort on her part to apologize, comfort, or offer any compensation. I felt that, at the very least, after experiencing such harsh treatment, the drink should have been a courtesy. I don’t believe that any customer deserves to be treated with such disrespect and emotional insensitivity, especially over a simple question. As a lifelong fan of Booster Juice, I am deeply saddened to feel unable to continue supporting a brand I once loved. noone should have to go through the emotional distress that I endured. I hope you understand the gravity of this experience and consider measures that could help restore faith for customers like myself in Booster Juice.
Edit: Manager is trying to coverup fault also hypothetically speaking it doesn't matter what the question was the way I was treated was disgusting and their are witnesses
Atmosphere: 1
Food: 1
Service: 1
The establishment offers a commendable experience, though it can be somewhat overwhelming for first-time visitors. I sampled the Berry Blast (Power Plus), which was satisfactory. As with any venue, it's essential to place your trust in the staff, hoping to receive the value you expect. However, it can be challenging to ascertain this without careful observation..
I wasn't craving dessert, nor did I need an energy boost. What I was looking for was something more refreshing and cleansing, yet still satisfying. For $5, I received a shot of apple cider vinegar mixed with coconut water and turmeric. While it's a healthy option, surely we can offer something even more effective and enjoyable, don't you think? (See picture 📸)1
Atmosphere: 2
Food: 3
Service: 3
Always fresh … good staff 🥂
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Good customer service by ash .Really liked it .
Atmosphere: 5
Food: 5
Service: 5
Great place. Wish they had more sitting space. Otherwise pretty good service and all round nice environment
Atmosphere: 4
Food: 5
Service: 5
I ended up leaving today without purchasing anything because of how bad the service was. I’m allergic to almonds and I usually get the Funky Monkey smoothie. Every single Booster Juice I’ve gone to before today, replaces the chocolate almond milk with regular skim milk and cocoa powder to accomdate this allergy. They do so without issue or extra charge. The lady though today at this location kept trying to charge me extra for putting cocoa powder which has never happened at any other location. I kept explaining it was for allergy and she still kept insisting on charging extra so I left. I will not be returning to this location.
I'm a fan of booster juice and i was just at this location and ordered a fresh juice with an egg wrap.. the lady serving me had a very sad and angry face while taking my order. I felt very insecure ordering. The whole experience was pretty bad!
Atmosphere: 1
Food: 1
Service: 1
Extremely poor customer service by Ishara who works in Booster Juice located in Oshawa Centre. She was rude and unwilling to listen to any feedback on the custom made juice that I ordered.
Received a drink full of foam and no juice.
Ishara does need to be trained and learn how to behave with customers.
Extremely disappointed and embarrassed because of her.
Atmosphere: 1
Food: 1
Service: 1
Stopped in to this location with my kids for a couple of smoothies. There were 3 other people in the store waiting on orders. One guy waited 15 minutes for his food, which he ended up leaving anyways after having requested multiple times. I had to correct the staff on our order twice as they had passed me drinks that were not ours, or anyone else's in the store. When asked to correct my order all of a sudden they didn't understand what I was asking. We ended up leaving with only 2 of the 4 drinks we had paid for. Very displeased.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
grilled cheese panini?
Food: 1
Kid-friendliness: Gave our boys a free slushy and made our day
the matcha vanilla oat >>>>
go take one asap ! totally recommend it
Atmosphere: 5
Food: 5
Service: 5
I went to this location twice on a Saturday the person who was at counter refused to serve juice only smoothies are available as she has cleaned the equipment.
Service: 1
I walked in and seen the worker cough in her hands and not wash her hands afterwards and continued to make peoples drinks…🤮
Atmosphere: 4
Food: 1
Service: 1
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