I spent over $85 on takeout here for my family I had over. Got home the chicken was absolutely rancid smelling and disgusting. Called 10-15 times with no answer. The food is simply inedible I come often but today was terrible I won’t be back. Bad customer service or lack their of.
Atmosphere: 1
Food: 1
Service: 1
Jason Connors
App said they were cooking my food and it would be ready in 15 mins went there to see the store closed and my credit card had been charged.guess ill have to figure out how to get my money back tomorrow probably spend an hour on the phone with customer service and my wasted drive to the location.never again with kfc NEVER! Update called to inquire about being charged and not receiving food.employee who answered the phone was the most rude and ignorant person ive ever come across in a retail setting.super defensive off the jump ill never step foot in there again in my life im guessing this location will go under soon by these reviews and what i ecperienced
Atmosphere: 1
Food: 1
Service: 1
Sheri Balatoni
this is the worst location every time i order from here they mess up everything. the chicken was so soggy like someone poured water on it. disgusting. then theydont answer the phone for an hour. they are lucky that my husband is going in there and not me. so they f up my order my kids are starving and they dont fix it. guess ill try mary browns
Atmosphere: 1
Food: 1
Service: 1
Bk kelly
The taste of chicken is horrible they dont change the oil enough its either burnt taste or the oil is overwhelming taste to it an cant taste the spices even , i thought mayb it was 1 night busy tho a year later here i am finally now ordering again and now complaining seems this store only happens as i been to others an were fine tho this is closer when ordering ,no option of further away ... got a festive bucket and was disgusting taste CHANGE THE OIL MORE OFTEN thats alot of money to not enjoy at least ..manger has been rude to other cutomers complaining i was shocked
Atmosphere: 3
Food: 1
Service: 3
Sidharth Nair
I’ve never encountered such appallingly rude customer service. I called to politely ask if they were hiring, and the person who answered responded with sarcasm and disrespect, saying, “Yeah, you just called up a restaurant to inquire if we’re hiring. Good luck.” Then they hung up on me.
This kind of behavior is completely unacceptable and unprofessional. If this is the attitude KFC allows its employees to display, I can’t imagine how they treat their customers in person.
I won’t be spending a single dollar at KFC until this issue is addressed and your staff learns basic manners. Shameful.
Service: 1
Ali Sultan
Absolutely pathetic service ! Calling them since yesterday no body answering till now ,! Wasted my money on a delivery the burger was wrong the chicken pops were missing ! I order spicy and they gave me simple white mayo sandwich ! …. Calling them since yesterday no body amswering !
Don M
Ordered delivery from here yesterday and was pleasantly surprised from previous orders. This was the best KFC I've had in years, cooked well, coated well and full size pieces. Thanks, this is how it should always be.
Food: 5
Service: 5
Recommended dishes: 6 Piece Original Recipe Chicken Bucket and 2 Large Sides
Wen
Ordered from the drive thru popcorn chicken pouting no popcorn 4pc chicken combo only got 3 Pc tender chicken thanks
Atmosphere: 1
Food: 1
Service: 1
Kailyn -Ann
Went through the drive thru ordered maccaroni salad for my kid and got home and it's Cole slaw. Gravy is stone cold. Chicken is dried out. Called 6 times now. No answer & not wasting the gas to drive back. Spent money on a 12 piece meal to recieve absolute crap. Poor service clearly.
Atmosphere: 1
Food: 1
Service: 1
Comikaaze DD
The chicken was legit bad …like felt old fried and microwaved one
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: 3 Price Chicken and Fries, Zinger
Awful rude service. Apparently they have a policy of not giving you your order in the drive thru if ordered through the mobile app. They make you come back into the restaurant but the drive through design is horrible as you have to make a left onto the busiest road in Oshawa and then another quick left to get back into their parking lot. It took another 5 mins to get back into their parking lot. When I got inside, the place was empty, and they were smug about making me go all the way around. The common sense and courtesy is severely lacking among the employees and management here. I'm pissed enough to make a complaint to their head office.
Atmosphere: 1
Food: 2
Service: 1
Zubair Mohammed Iftekhar
Fried Chicken is just okay. There are other better options available. Need to improve the taste.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: 2 Piece Original Recipe Chicken Combo, 3 Price Chicken and Fries
Mario De Chiara (Punisher)
Chicken was very dry and doesn't taste good. Don't know if they changed the recipe but definitely not tasty. Service is way too slow. Chicken is not cooked fresh it's precooked and under red lamps. I pa for fresh not precooked food
Atmosphere: 2
Food: 2
Service: 2
Diane Brochu
Best KFC in Durham. Food was crispy and warm. No fat at the bottom of the bucket!
Atmosphere: 5
Food: 5
Service: 5
Hafiz Azizi
The WORST KFC the manager is sooo rude and cheap. The chicken is so old. I will never come here even for free.
I spent over $85 on takeout here for my family I had over. Got home the chicken was absolutely rancid smelling and disgusting. Called 10-15 times with no answer. The food is simply inedible I come often but today was terrible I won’t be back. Bad customer service or lack their of.
Atmosphere: 1
Food: 1
Service: 1
App said they were cooking my food and it would be ready in 15 mins went there to see the store closed and my credit card had been charged.guess ill have to figure out how to get my money back tomorrow probably spend an hour on the phone with customer service and my wasted drive to the location.never again with kfc NEVER! Update called to inquire about being charged and not receiving food.employee who answered the phone was the most rude and ignorant person ive ever come across in a retail setting.super defensive off the jump ill never step foot in there again in my life im guessing this location will go under soon by these reviews and what i ecperienced
Atmosphere: 1
Food: 1
Service: 1
this is the worst location every time i order from here they mess up everything. the chicken was so soggy like someone poured water on it. disgusting. then theydont answer the phone for an hour. they are lucky that my husband is going in there and not me. so they f up my order my kids are starving and they dont fix it. guess ill try mary browns
Atmosphere: 1
Food: 1
Service: 1
The taste of chicken is horrible they dont change the oil enough its either burnt taste or the oil is overwhelming taste to it an cant taste the spices even , i thought mayb it was 1 night busy tho a year later here i am finally now ordering again and now complaining seems this store only happens as i been to others an were fine tho this is closer when ordering ,no option of further away ... got a festive bucket and was disgusting taste CHANGE THE OIL MORE OFTEN thats alot of money to not enjoy at least ..manger has been rude to other cutomers complaining i was shocked
Atmosphere: 3
Food: 1
Service: 3
I’ve never encountered such appallingly rude customer service. I called to politely ask if they were hiring, and the person who answered responded with sarcasm and disrespect, saying, “Yeah, you just called up a restaurant to inquire if we’re hiring. Good luck.” Then they hung up on me.
This kind of behavior is completely unacceptable and unprofessional. If this is the attitude KFC allows its employees to display, I can’t imagine how they treat their customers in person.
I won’t be spending a single dollar at KFC until this issue is addressed and your staff learns basic manners. Shameful.
Service: 1
Absolutely pathetic service ! Calling them since yesterday no body answering till now ,! Wasted my money on a delivery the burger was wrong the chicken pops were missing ! I order spicy and they gave me simple white mayo sandwich ! …. Calling them since yesterday no body amswering !
Ordered delivery from here yesterday and was pleasantly surprised from previous orders. This was the best KFC I've had in years, cooked well, coated well and full size pieces. Thanks, this is how it should always be.
Food: 5
Service: 5
Recommended dishes: 6 Piece Original Recipe Chicken Bucket and 2 Large Sides
Ordered from the drive thru popcorn chicken pouting no popcorn 4pc chicken combo only got 3 Pc tender chicken thanks
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru ordered maccaroni salad for my kid and got home and it's Cole slaw. Gravy is stone cold. Chicken is dried out. Called 6 times now. No answer & not wasting the gas to drive back. Spent money on a 12 piece meal to recieve absolute crap. Poor service clearly.
Atmosphere: 1
Food: 1
Service: 1
The chicken was legit bad …like felt old fried and microwaved one
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: 3 Price Chicken and Fries, Zinger
Restaurantji Recommends
Awful rude service. Apparently they have a policy of not giving you your order in the drive thru if ordered through the mobile app. They make you come back into the restaurant but the drive through design is horrible as you have to make a left onto the busiest road in Oshawa and then another quick left to get back into their parking lot. It took another 5 mins to get back into their parking lot. When I got inside, the place was empty, and they were smug about making me go all the way around. The common sense and courtesy is severely lacking among the employees and management here. I'm pissed enough to make a complaint to their head office.
Atmosphere: 1
Food: 2
Service: 1
Fried Chicken is just okay. There are other better options available. Need to improve the taste.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: 2 Piece Original Recipe Chicken Combo, 3 Price Chicken and Fries
Chicken was very dry and doesn't taste good. Don't know if they changed the recipe but definitely not tasty. Service is way too slow. Chicken is not cooked fresh it's precooked and under red lamps. I pa for fresh not precooked food
Atmosphere: 2
Food: 2
Service: 2
Best KFC in Durham. Food was crispy and warm. No fat at the bottom of the bucket!
Atmosphere: 5
Food: 5
Service: 5
The WORST KFC the manager is sooo rude and cheap. The chicken is so old. I will never come here even for free.
Atmosphere: 1
Food: 1
Service: 1
Loading...