I went in to buy their ice cream, gotta say that the new sales girls are very polite and friendly.
Atmosphere: 5
Food: 5
Service: 5
Weslee Gray (Wes)
Absolutely fantastic staff, the only icecream place I'll go to when I'm in the mall!
Atmosphere: 5
Food: 5
Service: 5
Jessica Bevan
No employees working the store. On their phone in the back hiding. I had to call for help and got the wave...
Giulia Ricciardi
My experience is great! Walked in. Couldn't decide on ice cream flavors, there's so many decisions to make! Lol! I had great conversation, service & a pretty ice cream cone! Thanks lady!;#sweetday
Aneesa Rahaman-Khan
Was there on 09/12/2023 @ 7pm. My 2 kids were so excited for ice cream. When I went in I saw all the ice cream tub lids closed except for 5 so I asked if there were other flavours she said "that's all we have if you don't like what you see there are 2 other ice cream spots in the mall to go to". My kids ended up choosing their flavors, but when I finished paying, my child's ice cream fell off the cone on the floor. I apologized and picked it up off the floor for her. She was not kind or even empathetic about the situation but rather annoyed, despite the fact that I cleaned up after my child. I've been to other places and seen the same thing happen to other kids, and the stores would always give the kids another scoop and never make the families feel bad about it. I grew up going to Laura Secord with my parents, and sadly, this experience has ruined it, and I will not be returning.
Talitha Anjos
My recent experience at Laura Secord Chocolate was extremely disappointing. As I walked into the store, I noticed a commotion that seemed to be the aftermath of a customer disagreement. Despite the chaos, I approached a sales associate to ask if I could make a purchase. She was just standing there and gave me the go-ahead, so I proceeded to the cash to pick up the chocolate bars I wanted.However, my frustration began when I couldn't locate the white chocolate bars I was looking for. I asked the same sales associate for assistance, hoping for a simple direction. To my shock, her response was far from helpful. She bluntly told me to read the labels, as everything was clearly written there. I explained that I had already done so and still couldn't find what I was looking for. It would have been much faster if she had pointed out the packaging, considering she works there and should be familiar with the layout.I expressed my disappointment, letting her know that her treatment of customers was unacceptable. I decided to take my business elsewhere, as I'd rather spend my money in a place where customer service is valued. I’ve noticed that the store seems to operate with a single employee on the floor, but that should never be an excuse for such poor service. I strongly suggest that management invest in employee training and accountability.Passing by this store frequently, I've noticed it's often empty, likely due to experiences like this one. If improvements aren't made, you risk losing more customers. Perhaps consider installing cameras to monitor customer service interactions, as this could help maintain higher standards.I genuinely hope my feedback is taken constructively and that changes are made to ensure others don't have to endure similar experiences. Good customer service should be the cornerstone of any business, and unfortunately, Laura Secord Chocolate fell far short of that during my visit.
sierra dawn
I work extremely close to this store and refuse to sit idly by while other reviews reflect incorrectly about the quality of the store. Talitha Anjos left a review about a week ago completely bashing an employee with a one sided, purposely vague and inaccurate recollection of events. In this review, she states that there was an “aftermath of a customer disagreement.” This “disagreement” in question was an awful medical emergency regarding the mall security and the employee at laura secord was more focused on ensuring proper attention and support was being given to somebody in need of it. The woman who left this disgusting, slandering review was present during the events that preceded this medical emergency, yet purposefully chose to be rude, inappropriate and completely insensitive to all of those involved. in short, Talitha, you should be absolutely ashamed of yourself for this inhuman and off putting lack of empathy. sending lots and lots of support.
Isabella Lacaria
I had an amazing experience and the lady was very kind to us. The icecream is really good and so is the chocolate. The lady that worked there recommended that my little brother had the super hero ice cream and he loved it! The chocolate on top was great! I recommend this place!
Xinghan Li
Amazing service, great iced cream and excellent chocolate.
Shelby Hart
when i deal with the younger ladies they are super friendly and kind and always give me great service! i am not sure what the 1 star reviews are about as i havent had a bad experience but i also dont buy the chocolate i go for the ice cream. i am wondering tho if they changed the recipe to the superkid flavor it used to be super creamy and flavorful but it seems a bit tastless when i got my last order i am hoping it is just the one tub i got my mini tubs from or weather its something they just changed along with many other changes theyve just madei am not impressed they charge for cones now if you buy a tub and want a cone to go with it youll now be charged for it but at least im not charged per mg of icecream anymore.
when i deal with the younger ladies they are super friendly and kind and always give me great service! i am not sure what the 1 star reviews are about as i havent had a bad experience but i also dont buy the chocolate i go for the ice cream. i am wondering tho if they changed the recipe to the superkid flavor it used to be super creamy and flavorful but it seems a bit tastless when i got my last order i am hoping it is just the one tub i got my mini tubs from or weather its something they just changed along with many other changes theyve just madei am not impressed they charge for cones now if you buy a tub and want a cone to go with it youll now be charged for it but at least im not charged per mg of icecream anymore.
Denise Macdonald
Laura Secourd - Quebec ChocolatierChocolate eggs were a disaster! They changed the formula on the yellow eggs and the lavender eggs are now made with rice crisps versus cashews. I bought 40eggs!and I bought 3 boxes of supposed assorted chocolates as per the customer service person Lisa, I believe that is her name and as per the manager. Each box was supposed to be assorted chocolate but, when I got home all 3 boxes were Marichino Cherries and not assorted as I thought. Also, according to my bill, they charged me per individual chocolate which came up to $62.82 not $20 per box as indicated in the store. What a disaster. I called the store to complain and they told me as per their policy the do not do refunds. Very nasty attitude and customer service policy. Wow! I already spoke to friends and family telling them not to buy any Ester eggs from Laura Secourd because it tasted terrible. I bought $150 worth of chocolates today, March 30, 2023 and I am so disappointed. I am going to throw away the eggs because I do not want to give something that tastes bad as gifts. Also, I might add on the boxes of chocolates that no where does it say on the outside of the box as to what chocolates are inside, you have to take the word of the store associates and the little cards/signs in front of the chocolates. I have not tried the new Coconut eggs yet. I will do another post to let everyone know how they taste.In the past we have always enjoyed Laura Secourd Chocolates now I'm going to give it a pass and switch over to Purdys Chocolatiare which hails from British Columbia. That's what you get for poor customer service policy and terrible tasting chocolate eggs, charging the wrong price for chocolates and no labelling of chocolates on the boxes! (I thought that was against the law in Canada for not labelling products and not listing ingredients on the packaging).
Parth G
Tried the triple chocolate fudge icecream and it was great!
B S
The customer service is zero.. there is this one person who serves, we went in to grab some ice cream, she saw us and ignored and went inside. We genuinely thought that the person did not see it, and we waited but guess what she came out saw us ignored us picked up the stuff and went inside, at that moment we just left. I just hope she is not the owner there, and if the owner does reads it you got to take some action. Sorry your I’ve cream is great but Customer service is zero
Jacek Gadomski
I edited the review to a summary.Some of the customer service staff at this location are just weird. It's impossible to buy 3 scoops of ice cream despite there being a sign on the counter listing a price for extra scoops. The staff will argue and turn down any compromise with relentless determination, even if you say you'll pay for an extra scoop. I think they're rationing their ice cream.
I went in to buy their ice cream, gotta say that the new sales girls are very polite and friendly.
Atmosphere: 5
Food: 5
Service: 5
Absolutely fantastic staff, the only icecream place I'll go to when I'm in the mall!
Atmosphere: 5
Food: 5
Service: 5
No employees working the store. On their phone in the back hiding. I had to call for help and got the wave...
My experience is great! Walked in. Couldn't decide on ice cream flavors, there's so many decisions to make! Lol! I had great conversation, service & a pretty ice cream cone! Thanks lady!;#sweetday
Was there on 09/12/2023 @ 7pm. My 2 kids were so excited for ice cream. When I went in I saw all the ice cream tub lids closed except for 5 so I asked if there were other flavours she said "that's all we have if you don't like what you see there are 2 other ice cream spots in the mall to go to". My kids ended up choosing their flavors, but when I finished paying, my child's ice cream fell off the cone on the floor. I apologized and picked it up off the floor for her. She was not kind or even empathetic about the situation but rather annoyed, despite the fact that I cleaned up after my child. I've been to other places and seen the same thing happen to other kids, and the stores would always give the kids another scoop and never make the families feel bad about it. I grew up going to Laura Secord with my parents, and sadly, this experience has ruined it, and I will not be returning.
My recent experience at Laura Secord Chocolate was extremely disappointing. As I walked into the store, I noticed a commotion that seemed to be the aftermath of a customer disagreement. Despite the chaos, I approached a sales associate to ask if I could make a purchase. She was just standing there and gave me the go-ahead, so I proceeded to the cash to pick up the chocolate bars I wanted.However, my frustration began when I couldn't locate the white chocolate bars I was looking for. I asked the same sales associate for assistance, hoping for a simple direction. To my shock, her response was far from helpful. She bluntly told me to read the labels, as everything was clearly written there. I explained that I had already done so and still couldn't find what I was looking for. It would have been much faster if she had pointed out the packaging, considering she works there and should be familiar with the layout.I expressed my disappointment, letting her know that her treatment of customers was unacceptable. I decided to take my business elsewhere, as I'd rather spend my money in a place where customer service is valued. I’ve noticed that the store seems to operate with a single employee on the floor, but that should never be an excuse for such poor service. I strongly suggest that management invest in employee training and accountability.Passing by this store frequently, I've noticed it's often empty, likely due to experiences like this one. If improvements aren't made, you risk losing more customers. Perhaps consider installing cameras to monitor customer service interactions, as this could help maintain higher standards.I genuinely hope my feedback is taken constructively and that changes are made to ensure others don't have to endure similar experiences. Good customer service should be the cornerstone of any business, and unfortunately, Laura Secord Chocolate fell far short of that during my visit.
I work extremely close to this store and refuse to sit idly by while other reviews reflect incorrectly about the quality of the store. Talitha Anjos left a review about a week ago completely bashing an employee with a one sided, purposely vague and inaccurate recollection of events. In this review, she states that there was an “aftermath of a customer disagreement.” This “disagreement” in question was an awful medical emergency regarding the mall security and the employee at laura secord was more focused on ensuring proper attention and support was being given to somebody in need of it. The woman who left this disgusting, slandering review was present during the events that preceded this medical emergency, yet purposefully chose to be rude, inappropriate and completely insensitive to all of those involved. in short, Talitha, you should be absolutely ashamed of yourself for this inhuman and off putting lack of empathy. sending lots and lots of support.
I had an amazing experience and the lady was very kind to us. The icecream is really good and so is the chocolate. The lady that worked there recommended that my little brother had the super hero ice cream and he loved it! The chocolate on top was great! I recommend this place!
Amazing service, great iced cream and excellent chocolate.
when i deal with the younger ladies they are super friendly and kind and always give me great service! i am not sure what the 1 star reviews are about as i havent had a bad experience but i also dont buy the chocolate i go for the ice cream. i am wondering tho if they changed the recipe to the superkid flavor it used to be super creamy and flavorful but it seems a bit tastless when i got my last order i am hoping it is just the one tub i got my mini tubs from or weather its something they just changed along with many other changes theyve just madei am not impressed they charge for cones now if you buy a tub and want a cone to go with it youll now be charged for it but at least im not charged per mg of icecream anymore.
Restaurantji Recommends
when i deal with the younger ladies they are super friendly and kind and always give me great service! i am not sure what the 1 star reviews are about as i havent had a bad experience but i also dont buy the chocolate i go for the ice cream. i am wondering tho if they changed the recipe to the superkid flavor it used to be super creamy and flavorful but it seems a bit tastless when i got my last order i am hoping it is just the one tub i got my mini tubs from or weather its something they just changed along with many other changes theyve just madei am not impressed they charge for cones now if you buy a tub and want a cone to go with it youll now be charged for it but at least im not charged per mg of icecream anymore.
Laura Secourd - Quebec ChocolatierChocolate eggs were a disaster! They changed the formula on the yellow eggs and the lavender eggs are now made with rice crisps versus cashews. I bought 40eggs!and I bought 3 boxes of supposed assorted chocolates as per the customer service person Lisa, I believe that is her name and as per the manager. Each box was supposed to be assorted chocolate but, when I got home all 3 boxes were Marichino Cherries and not assorted as I thought. Also, according to my bill, they charged me per individual chocolate which came up to $62.82 not $20 per box as indicated in the store. What a disaster. I called the store to complain and they told me as per their policy the do not do refunds. Very nasty attitude and customer service policy. Wow! I already spoke to friends and family telling them not to buy any Ester eggs from Laura Secourd because it tasted terrible. I bought $150 worth of chocolates today, March 30, 2023 and I am so disappointed. I am going to throw away the eggs because I do not want to give something that tastes bad as gifts. Also, I might add on the boxes of chocolates that no where does it say on the outside of the box as to what chocolates are inside, you have to take the word of the store associates and the little cards/signs in front of the chocolates. I have not tried the new Coconut eggs yet. I will do another post to let everyone know how they taste.In the past we have always enjoyed Laura Secourd Chocolates now I'm going to give it a pass and switch over to Purdys Chocolatiare which hails from British Columbia. That's what you get for poor customer service policy and terrible tasting chocolate eggs, charging the wrong price for chocolates and no labelling of chocolates on the boxes! (I thought that was against the law in Canada for not labelling products and not listing ingredients on the packaging).
Tried the triple chocolate fudge icecream and it was great!
The customer service is zero.. there is this one person who serves, we went in to grab some ice cream, she saw us and ignored and went inside. We genuinely thought that the person did not see it, and we waited but guess what she came out saw us ignored us picked up the stuff and went inside, at that moment we just left. I just hope she is not the owner there, and if the owner does reads it you got to take some action. Sorry your I’ve cream is great but Customer service is zero
I edited the review to a summary.Some of the customer service staff at this location are just weird. It's impossible to buy 3 scoops of ice cream despite there being a sign on the counter listing a price for extra scoops. The staff will argue and turn down any compromise with relentless determination, even if you say you'll pay for an extra scoop. I think they're rationing their ice cream.
Atmosphere: 5
Food: 5
Service: 5