Marble Slab Creamery

Good morning folks!!!! Last night I got “took” and it’s all on me. This is funny folks. Please read my pain… lol THE $9 SCOOP OF LIFE LESSON 🍒🧊💸 You know those moments in life where you realize, deep in your soul, that you have absolutely no one to blame but yourself? Yeah. This is one of those. It was hotter than a dragon’s yoga class. I was sweaty, desperate, and borderline hallucinating. I didn’t need water. I didn’t need shade. I needed ice cream, and I needed it yesterday. Then it appeared — the shining beacon of salvation. A sign so colorful it could’ve been designed by a unicorn on a sugar high. I floated in like a moth to a beautifully air-conditioned flame. Instant relief. Cool air. Bubblegum walls. Lights bright enough to perform minor surgery under. POP SHOP soda displays. A wall of cones arranged like fine art. I was dazed. Delirious. Enchanted. I forgot all my principles, my budget, my common sense. I was in deep. Then came the flavour search. Tiger Tail? Nope. Black Cherry? YES! Jackpot! “Just a small cup of Black Cherry, please,” I squeaked, like I wasn’t about to make the worst financial decision since Blockbuster said no to Netflix. She scoops once. She scoops twice. I’m thinking—okay, not bad! BUT THEN… She turns… Walks over to a cold stone slab… And just starts obliterating the ice cream with what looked like mini garden tools. She mashed it. Flattened it. Emotionally wounded it. I just stood there, blinking in horror like, “Is… is this part of the experience?” Was I supposed to intervene? Was this ice cream performance art?? My brain whispers, “It’s fine. She’s unlocking the flavour, like when you swirl wine or drop a single drop of water into fine Scotch. It opens the flavours up.” Right. Cool. Scientific. Finally—FINALLY—she scrapes the now unrecognizable cherry mush into a thimble-sized cup. A baby cup. The kind of thing you’d use for a hamster’s birthday party. She turns the debit machine around. $9. NINE DOLLARS. FOR A SMALL CUP OF BLACK CHERRY MYSTERY PASTE. AND THEN—you guessed it—no skip tip button. Just a sweet little screen that says: 15% 😁 18% 😄 25% 😍 You’re a garbage person 😡 if you scroll. I scroll. HARD. Find the “No Tip” button like I’m discovering buried treasure. Tap it with the emotional strength of someone who’s about to get ghosted by their bank. My card practically jumped out of my hand, screaming, “You fool!” But it was too late. APPROVED. And I swear I heard the cash register cackle and say, “Sucker!” Or maybe that was the teen behind the counter. Or the disembodied voice of Dave Ramsey weeping softly in the distance. I walk outside. $9 poorer. No cherry chunks. No dignity. Just me, my cup of sadness, and the knowledge that I’ve just been legally mugged by an ice cream shop. Lesson learned, folks: If the decor looks like Barbie opened a dessert museum and the staff treat your dessert like they’re auditioning for Iron Chef: Dairy Edition… RUN. Because that’s not a scoop shop. It’s a wallet assassination boutique. Next time? I’m buying a tub from the grocery store and smashing it myself with a spoon. For $4 and a little self-respect. MAKE IT A GREAT DAY!!!! Chase that light, cheers

I had ordered a white heart shaped cake for my daughter's birthday. They had made it exactly what I was looking for. I was able to pick the flavor and went with white chocolate. It was a hit at the party. Everyone loved it. I would rate 100 stars if I could. Thanks for making my daughter's birthday a blast.

I live in Fort Saskatchewan, AB The man that owns our location also owns other businesses around. He has only one worker for several establishments to work them all at the same time. Sometimes you can wait for 20-30 minutes before the worker comes back from Pitta Pit next door as they were serving customers there. If it was my name that was being dragged though the mud I would not be pleased

Good service at closing time, thanks for excellent customer service.

Atmosphere: 5

Food: 5

Service: 5

Sadly this location has gone down hill, looked closed from the outside, signs falling off the wall and to top it off, terrible customer service.

Atmosphere: 1

Food: 2

Service: 1

So so so slow. The last couple times I’ve been to this location there is only one man working and he is also filling online orders plus taking phone calls at the same time. The ice cream is yummy but the servings are small for the price and it is not yummy enough to spend 30 minutes waiting for. I went back again after the first slow time because I figured it was slow because someone called in sick. I don’t believe this is the case.

Atmosphere: 1

Food: 4

Service: 1

Absolutely worst customer service ever, they should not be in business. I ordered a cake from them and they didn’t have the order ready. The employee (or manager not sure) didn’t have a clue about my order that I had already paid for in full. He tried to tell me that a cake he picked up out of the freezer was my order but it wasn’t. It was a plain cake that had no birthday info on it. Based on his attitude and the fact that the cake I ordered was never done I asked for a refund, he refused. I was told that because I ordered online I need to take it up with their head office. When I requested for my refund again I was told to shut up.When I called him out for being rude and disrespectful in front of my daughter he tried to offer me a free ice cream cone….unbelievable! I left with no cake and no refund. I have never experienced such disrespect by any other establishment before. I will never go back to this store and I highly recommend that you take your money somewhere else. They have no respect for their customers. I plan to contact their head office asap.

This place is so understaffed all the time! I always leave feeling so bad for the poor people behind the counter, one person making all these ice cram creations and a 10 person line up. The owner should really expand his pockets a bit and hire more than one person.

Atmosphere: 2

Food: 5

Service: 2

The new points rewards system is terrible please go back to the old rewards system

fix the suddenly missing loyalty points that customer care has never responded to my emails about. very poor customer care and poorly designed app.

did not tell me until after i ordered that one of the key toppings was out of stock, the marshmallows were stale and not enough toppings were used

Yummy ice cream

Atmosphere: 3

Food: 4

Service: 3

2 times we came here and both times we are not able to scan our barcode in the app because they say they do not have the scanner. The first time I thought they were just honest but now I don't think they want people using their royalty points and this is why they're purposely denying from using their points or gaining points

Atmosphere: 3

Food: 5

Service: 1

Horrible customer service, the owner is rude, unpleasant, arrogant and the customer service is the worst that we had. Never coming again to this place. Too bad people like this man are working in this business.

Atmosphere: 1

Food: 2

Service: 1

We tried Rocky Road, S’mores and White chocolate strawberry ice creams, the service was friendly, will visit again

Atmosphere: 4

Food: 4

Service: 4