i’ve been going to this starbucks for about two times a month and it was going well until it wasn’t. the service from adrianna the cashier taking my order was unprofessional and rude. My uncle came in before me and order two drinks as well as a couple food items, i proceeded to come in about 5 minutes later and asked said cashier if she was able to fill up my own bottle with just water. she told me i had to purchase an item in order to get water, which an other person is able to get for free in a starbucks cup. and she didn’t offer to get me a regular cup either.
a different day i came in i ordered a drink with light ice, which was repeated back to me and was printed on the label of my drink. but as i was watching Adrianna make my drink, she did not put less ice she put more ice than normal. my drink was almost completely filled with ice but i didn’t say anything because its clear every time im here and she’s working that she refused to accommodate to my orders.
the third experience i had with this cashier was when i ordered a drink and asked for it lactose free. she told me “we can’t do that anymore” and instead of giving me alternative lactose free options such as almond or oat milk, she just stared and waited for me to say something else.
I am a through and through starbucks supporter and every other location has been very accessible and accommodating. except this particular place and person. i will not be returning because this service ruined my days there.
Atmosphere: 1
Food: 1
Service: 1
Kelda Hug
MIKE!! The only reason I’m writing is review is because of Mike. I was at this location today and I truly never Come to Starbucks, But I was dying for a cold coffee And I wasn’t sure what I was looking for, so Mike Was serving me and I said I don’t know what I’m looking forward to some sort of blended coffee like an ice cap thing we had it back-and-forth and he helped me and got me exactly what I wanted! I also would just like to say it was busy as hell in there and not only was Mike taking customers at cash. He was also running to the back to get beverages that the other employees were out of like whole milk and lemonade whatever, and when there wasn’t anyone to be checked out, he immediately jumped in to start helping make blended drinks while pulling things out of a toaster that were being warmed up. He ran around there working so hard and he was so nice and he really helped me at the cash, not only with my drink and I just wanted to give a big shout out To Mike for being so awesome and working so hard and making me wanna come back!!!
Service: 5
Ss Bb
Always good.
Atmosphere: 5
Food: 5
Service: 5
NAVNEET KAUR
I visited at this location (575 Laval dr). Two girls was on shift (KRU and AN ).shift time 2:15pm. I ask for one drink but they guys don’t have that but I saw that drink online. When I ask for that drink both girls laughing loudly. This is so so so so disrespectful.
Atmosphere: 1
Food: 5
Service: 1
Megan T
Hailey is an absolute delight. Thank you for always going above and beyond to make my experience that much better!
Tamara Meisner
Very disappointed with the staff here. Find them quite rude, very dismissive and they don’t greet you upon walking into the store.
munir darmo
Very good coffee
Michele Young
Very slow, no line ups just takes them forever to make, also had to remake drink............
Tyler
Great workers are always super friendly, and today I accidentally got my order to the wrong place, and they corrected it for me. I'd say best Starbucks in Oshawa. It's my go to one.
Terrible service here, I came to place my order and pick it up for takeout, I had a small dog in my arms that is hypoallergenic, the employee kicked me out of the establishment, you ruin your brand with employees like this
Candace Graham
I asked for extra ice and they truly delivered thank you and also the customer service was amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Zajarism
The staff use to be alright, now they hold my drink back 10-15 minutes beyond my pick time or just don't make it until well after I've already arrived. I order 5-10 minutes ahead on purpose & it's not for these inconsiderate staff to make me wait an extra 10-15 minutes. Today one of them just walked off with my drink towards the far end from the pick up counter for 10 extra minutes for NO reason. I'll be contacting head office to enquire about why the staff feel empowered to harass me via order delaying over & over. I'm exceptionally friendly every time I'm in there & I haven't bothered to discuss this issue with their team because at this point it's an issue that's reoccurred over a half dozen times already.
Atmosphere: 1
Food: 2
Service: 3
Colin Rose
It seems to be a common issue with this location and only this location with wait times. I go to around 6 different Starbucks, and the issue is only here. Busy locations as well. Hire more employees who can actually keep up with the demand of location. I’ve waited 26 Minutes from my mobile order, to get the drink with the eta of 20. Only two employees were making drinks during that time. When I got my drink, more employees showed up to finally help. Where were those employees to begin with during a rush? If this happens again, I’m done with this location.
Atmosphere: 3
Food: 4
Service: 1
Emily
the ladies working this morning didn’t want to give me a refund. I placed a mobile order as thats the fastest for me and I was in a hurry. On my app it said 15-17 minute wait and I was not ok with that so I went in and politely asked for a refund on my drink. The ladies in there said sure and proceeded to make other drinks. I guess they thought I just wanted my drink made faster but at this point I didn’t even want the drink I just wanted a refund. The one girl stood on the other end staring at me and the lady that was making my drink was asking me about some tv show. Again, I was in an hurry and had no interest in that conversation. After a while she gave me my drink and I left pissed bc that’s not what I was asking for. I’ve never had this experience before but I hope they understand the importance of listening to their customers.
Starbucks is okay
i’ve been going to this starbucks for about two times a month and it was going well until it wasn’t. the service from adrianna the cashier taking my order was unprofessional and rude. My uncle came in before me and order two drinks as well as a couple food items, i proceeded to come in about 5 minutes later and asked said cashier if she was able to fill up my own bottle with just water. she told me i had to purchase an item in order to get water, which an other person is able to get for free in a starbucks cup. and she didn’t offer to get me a regular cup either.
a different day i came in i ordered a drink with light ice, which was repeated back to me and was printed on the label of my drink. but as i was watching Adrianna make my drink, she did not put less ice she put more ice than normal. my drink was almost completely filled with ice but i didn’t say anything because its clear every time im here and she’s working that she refused to accommodate to my orders.
the third experience i had with this cashier was when i ordered a drink and asked for it lactose free. she told me “we can’t do that anymore” and instead of giving me alternative lactose free options such as almond or oat milk, she just stared and waited for me to say something else.
I am a through and through starbucks supporter and every other location has been very accessible and accommodating. except this particular place and person. i will not be returning because this service ruined my days there.
Atmosphere: 1
Food: 1
Service: 1
MIKE!! The only reason I’m writing is review is because of Mike. I was at this location today and I truly never Come to Starbucks, But I was dying for a cold coffee And I wasn’t sure what I was looking for, so Mike Was serving me and I said I don’t know what I’m looking forward to some sort of blended coffee like an ice cap thing we had it back-and-forth and he helped me and got me exactly what I wanted! I also would just like to say it was busy as hell in there and not only was Mike taking customers at cash. He was also running to the back to get beverages that the other employees were out of like whole milk and lemonade whatever, and when there wasn’t anyone to be checked out, he immediately jumped in to start helping make blended drinks while pulling things out of a toaster that were being warmed up. He ran around there working so hard and he was so nice and he really helped me at the cash, not only with my drink and I just wanted to give a big shout out To Mike for being so awesome and working so hard and making me wanna come back!!!
Service: 5
Always good.
Atmosphere: 5
Food: 5
Service: 5
I visited at this location (575 Laval dr). Two girls was on shift (KRU and AN ).shift time 2:15pm. I ask for one drink but they guys don’t have that but I saw that drink online. When I ask for that drink both girls laughing loudly. This is so so so so disrespectful.
Atmosphere: 1
Food: 5
Service: 1
Hailey is an absolute delight. Thank you for always going above and beyond to make my experience that much better!
Very disappointed with the staff here. Find them quite rude, very dismissive and they don’t greet you upon walking into the store.
Very good coffee
Very slow, no line ups just takes them forever to make, also had to remake drink............
Great workers are always super friendly, and today I accidentally got my order to the wrong place, and they corrected it for me. I'd say best Starbucks in Oshawa. It's my go to one.
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
Terrible service here, I came to place my order and pick it up for takeout, I had a small dog in my arms that is hypoallergenic, the employee kicked me out of the establishment, you ruin your brand with employees like this
I asked for extra ice and they truly delivered thank you and also the customer service was amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
The staff use to be alright, now they hold my drink back 10-15 minutes beyond my pick time or just don't make it until well after I've already arrived. I order 5-10 minutes ahead on purpose & it's not for these inconsiderate staff to make me wait an extra 10-15 minutes.
Today one of them just walked off with my drink towards the far end from the pick up counter for 10 extra minutes for NO reason.
I'll be contacting head office to enquire about why the staff feel empowered to harass me via order delaying over & over.
I'm exceptionally friendly every time I'm in there & I haven't bothered to discuss this issue with their team because at this point it's an issue that's reoccurred over a half dozen times already.
Atmosphere: 1
Food: 2
Service: 3
It seems to be a common issue with this location and only this location with wait times. I go to around 6 different Starbucks, and the issue is only here. Busy locations as well. Hire more employees who can actually keep up with the demand of location. I’ve waited 26 Minutes from my mobile order, to get the drink with the eta of 20. Only two employees were making drinks during that time. When I got my drink, more employees showed up to finally help. Where were those employees to begin with during a rush? If this happens again, I’m done with this location.
Atmosphere: 3
Food: 4
Service: 1
the ladies working this morning didn’t want to give me a refund. I placed a mobile order as thats the fastest for me and I was in a hurry. On my app it said 15-17 minute wait and I was not ok with that so I went in and politely asked for a refund on my drink. The ladies in there said sure and proceeded to make other drinks. I guess they thought I just wanted my drink made faster but at this point I didn’t even want the drink I just wanted a refund. The one girl stood on the other end staring at me and the lady that was making my drink was asking me about some tv show. Again, I was in an hurry and had no interest in that conversation. After a while she gave me my drink and I left pissed bc that’s not what I was asking for. I’ve never had this experience before but I hope they understand the importance of listening to their customers.
Service: 1
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