I had a very disappointing experience at this location. The staff came across as quite rude and unwelcoming. The service felt cold and dismissive, and I didn’t feel valued as a customer. I don’t want to jump to conclusions, but the interaction made me uncomfortable. Definitely not the kind of hospitality I expect from Starbucks. I hope management works on improving customer service and basic courtesy.
Atmosphere: 1
Food: 2
Service: 1
Ray Adie
best customer service !!!!
Sarah
PAINFULLY slow service on January 20. One woman is looking grumpy, making drinks very slow compared to other Starbucks. You can see there’s a mess all around her and she’s distracted, talking to customers too much instead of making drinks. The other girl is chatting very loudly about personal things instead of helping. This Starbucks seems to have mostly very slow workers compared to what I’ve seen at other locations. My drink was good, but shouldn’t have taken so long.
Atmosphere: 5
Food: 5
Service: 1
Joelle Pelletier
Very nice and accommodating staff. Generally slow service though.
Navkiran kaur
Drink was really amazing but the person named MJ was freaking rude. She was so impolite and really disrespectful.
Atmosphere: 1
Food: 5
Service: 1
Camera Dude
If found out no D. Roasted coffee, just make a new one. Instead, kept on asking customer try something else. Another 5 min, 2nd barista asked same question again. A new freshly made D.Roasted coffee could have been done by then. I was there 10 min for nothing. Refunded and left
Service: 1
Jon Sullivan
Always friendly employees, clean, good drinks and food BUT no matter how many customers are in this location even it's only like 2 other customers the speed of the workers is PAINFULLY SLOW. You can go to other locations that are busy over crowded and the service is quick. But not here.
Atmosphere: 5
Food: 5
Service: 3
M R
I have never been to Starbucks that takes this long in my life. One guy is basically doing all the work and 4 people are hanging around socializing. Two people in line (one ahead of me) and I've been here for ten minutes and counting.
Atmosphere: 1
Food: 4
Service: 1
Tom Liu
Too busy, workers are overworked
Atmosphere: 3
Food: 4
Service: 3
Andrew Alves
This is the best starbucks in the city. Everyone here is polite, professional, and always warm & welcoming, and their store seems clean and in prime condition 24/7. For some reason I dunno why, their breakfast tastes better than any Starbucks I been to! I believe all Starbucks can learn from the management and staff from this particular location, best team! If they can get raises, give it to them 👍keep up the outstanding work!!! You guys rock!
I went there with my family today. My 2-year-old son was tired and needed to walk for a bit, and since it was cold outside, we decided to go somewhere covered. We went there and I used the washroom. When we were about to leave, one of the employees (a male employee) told us, “The washroom is only for customers. Next time don’t use it!” He said it very rudely. It was really disrespectful and unprofessional.
Jenna Morrison
I went into this location today (Sunday 19th 2025) just before noon. I’ll admit it’s usually busy on Sunday's because it’s a spot for the “gotta get up and go out” type of people starting their day.
Moreover, I go to the counter and ask for a Chai Latte with 1 Pump of pumpkin, no coffee in it. The guy at the cashier says “That’s not a latte it’s a Crème). I tell him no, it’s not. He responds with “Speak louder”. Before I could even respond he punched in my order and basically shooed me off. The customer service level and patience is below 1 to 0. I asked for a Sourdough Grilled cheese and he said “No. We don’t have it.” And so I knew it was just because they didn’t want to make it. I checked Uber Eats because I usually order my Starbucks on the app, and there it was, grilled cheese sourdough.
I don’t recommend this location. If you can’t handle being nice and communicative and still make orders while a rush comes through, you shouldn’t be in the front.
Atmosphere: 2
Food: 1
Service: 1
El Nasrani (Lawrence of Arabia)
I visited this Starbucks a couple of weeks ago in the morning and witnessed an unfortunate interaction involving a staff member named Gracyn. She seemed visibly frustrated and spoke to both a coworker and a customer in a dismissive, unprofessional way. The energy behind the counter felt tense and disorganized, and several customers who had ordered earlier were receiving their drinks after others.
My girlfriend and I both felt uncomfortable watching how things unfolded. When a place makes her uneasy, it affects me too — it’s hard to enjoy the experience when the atmosphere feels that off. I hope management can address this and help restore the calm, friendly environment that Starbucks is usually known for.
Atmosphere: 1
Food: 2
Service: 1
G. M.
I visited this Starbucks about two weeks ago in the morning and had a disappointing experience with one of the staff members, Graycn. She appeared frustrated and spoke to both a coworker and a customer in an unprofessional and dismissive way. The atmosphere behind the counter felt disorganized, and customers who ordered earlier were receiving their drinks after others. It was uncomfortable to witness, and I felt the tone and attitude were not what I’d expect from Starbucks service. I hope management can address this and ensure better teamwork and customer experience moving forward.
Atmosphere: 1
Food: 2
Service: 1
DJ J
If you want them to mess up, your drink or forget your online order n make everyone else before you this is the ine to go to.
I had a very disappointing experience at this location. The staff came across as quite rude and unwelcoming. The service felt cold and dismissive, and I didn’t feel valued as a customer. I don’t want to jump to conclusions, but the interaction made me uncomfortable. Definitely not the kind of hospitality I expect from Starbucks. I hope management works on improving customer service and basic courtesy.
Atmosphere: 1
Food: 2
Service: 1
best customer service !!!!
PAINFULLY slow service on January 20. One woman is looking grumpy, making drinks very slow compared to other Starbucks. You can see there’s a mess all around her and she’s distracted, talking to customers too much instead of making drinks. The other girl is chatting very loudly about personal things instead of helping. This Starbucks seems to have mostly very slow workers compared to what I’ve seen at other locations. My drink was good, but shouldn’t have taken so long.
Atmosphere: 5
Food: 5
Service: 1
Very nice and accommodating staff. Generally slow service though.
Drink was really amazing but the person named MJ was freaking rude. She was so impolite and really disrespectful.
Atmosphere: 1
Food: 5
Service: 1
If found out no D. Roasted coffee, just make a new one. Instead, kept on asking customer try something else. Another 5 min, 2nd barista asked same question again. A new freshly made D.Roasted coffee could have been done by then. I was there 10 min for nothing. Refunded and left
Service: 1
Always friendly employees, clean, good drinks and food BUT no matter how many customers are in this location even it's only like 2 other customers the speed of the workers is PAINFULLY SLOW. You can go to other locations that are busy over crowded and the service is quick. But not here.
Atmosphere: 5
Food: 5
Service: 3
I have never been to Starbucks that takes this long in my life. One guy is basically doing all the work and 4 people are hanging around socializing. Two people in line (one ahead of me) and I've been here for ten minutes and counting.
Atmosphere: 1
Food: 4
Service: 1
Too busy, workers are overworked
Atmosphere: 3
Food: 4
Service: 3
This is the best starbucks in the city. Everyone here is polite, professional, and always warm & welcoming, and their store seems clean and in prime condition 24/7. For some reason I dunno why, their breakfast tastes better than any Starbucks I been to! I believe all Starbucks can learn from the management and staff from this particular location, best team! If they can get raises, give it to them 👍keep up the outstanding work!!! You guys rock!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went there with my family today. My 2-year-old son was tired and needed to walk for a bit, and since it was cold outside, we decided to go somewhere covered. We went there and I used the washroom. When we were about to leave, one of the employees (a male employee) told us, “The washroom is only for customers. Next time don’t use it!” He said it very rudely. It was really disrespectful and unprofessional.
I went into this location today (Sunday 19th 2025) just before noon. I’ll admit it’s usually busy on Sunday's because it’s a spot for the “gotta get up and go out” type of people starting their day.
Moreover, I go to the counter and ask for a Chai Latte with 1 Pump of pumpkin, no coffee in it. The guy at the cashier says “That’s not a latte it’s a Crème). I tell him no, it’s not. He responds with “Speak louder”. Before I could even respond he punched in my order and basically shooed me off. The customer service level and patience is below 1 to 0. I asked for a Sourdough Grilled cheese and he said “No. We don’t have it.” And so I knew it was just because they didn’t want to make it.
I checked Uber Eats because I usually order my Starbucks on the app, and there it was, grilled cheese sourdough.
I don’t recommend this location. If you can’t handle being nice and communicative and still make orders while a rush comes through, you shouldn’t be in the front.
Atmosphere: 2
Food: 1
Service: 1
I visited this Starbucks a couple of weeks ago in the morning and witnessed an unfortunate interaction involving a staff member named Gracyn. She seemed visibly frustrated and spoke to both a coworker and a customer in a dismissive, unprofessional way. The energy behind the counter felt tense and disorganized, and several customers who had ordered earlier were receiving their drinks after others.
My girlfriend and I both felt uncomfortable watching how things unfolded. When a place makes her uneasy, it affects me too — it’s hard to enjoy the experience when the atmosphere feels that off. I hope management can address this and help restore the calm, friendly environment that Starbucks is usually known for.
Atmosphere: 1
Food: 2
Service: 1
I visited this Starbucks about two weeks ago in the morning and had a disappointing experience with one of the staff members, Graycn. She appeared frustrated and spoke to both a coworker and a customer in an unprofessional and dismissive way. The atmosphere behind the counter felt disorganized, and customers who ordered earlier were receiving their drinks after others. It was uncomfortable to witness, and I felt the tone and attitude were not what I’d expect from Starbucks service. I hope management can address this and ensure better teamwork and customer experience moving forward.
Atmosphere: 1
Food: 2
Service: 1
If you want them to mess up, your drink or forget your online order n make everyone else before you this is the ine to go to.
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