This is the best starbucks in the city. Everyone here is polite, professional, and always warm & welcoming, and their store seems clean and in prime condition 24/7. For some reason I dunno why, their breakfast tastes better than any Starbucks I been to! I believe all Starbucks can learn from the management and staff from this particular location, best team! If they can get raises, give it to them đkeep up the outstanding work!!! You guys rock!
Atmosphere: 5
Food: 5
Service: 5
Mohsen Mahmoodi Nesheli
I went there with my family today. My 2-year-old son was tired and needed to walk for a bit, and since it was cold outside, we decided to go somewhere covered. We went there and I used the washroom. When we were about to leave, one of the employees (a male employee) told us, âThe washroom is only for customers. Next time donât use it!â He said it very rudely. It was really disrespectful and unprofessional.
Jenna Morrison
I went into this location today (Sunday 19th 2025) just before noon. Iâll admit itâs usually busy on Sunday's because itâs a spot for the âgotta get up and go outâ type of people starting their day.
Moreover, I go to the counter and ask for a Chai Latte with 1 Pump of pumpkin, no coffee in it. The guy at the cashier says âThatâs not a latte itâs a Crème). I tell him no, itâs not. He responds with âSpeak louderâ. Before I could even respond he punched in my order and basically shooed me off. The customer service level and patience is below 1 to 0. I asked for a Sourdough Grilled cheese and he said âNo. We donât have it.â And so I knew it was just because they didnât want to make it. I checked Uber Eats because I usually order my Starbucks on the app, and there it was, grilled cheese sourdough.
I donât recommend this location. If you canât handle being nice and communicative and still make orders while a rush comes through, you shouldnât be in the front.
Atmosphere: 2
Food: 1
Service: 1
El Nasrani (Lawrence of Arabia)
I visited this Starbucks a couple of weeks ago in the morning and witnessed an unfortunate interaction involving a staff member named Gracyn. She seemed visibly frustrated and spoke to both a coworker and a customer in a dismissive, unprofessional way. The energy behind the counter felt tense and disorganized, and several customers who had ordered earlier were receiving their drinks after others.
My girlfriend and I both felt uncomfortable watching how things unfolded. When a place makes her uneasy, it affects me too â itâs hard to enjoy the experience when the atmosphere feels that off. I hope management can address this and help restore the calm, friendly environment that Starbucks is usually known for.
Atmosphere: 1
Food: 2
Service: 1
G. M.
I visited this Starbucks about two weeks ago in the morning and had a disappointing experience with one of the staff members, Graycn. She appeared frustrated and spoke to both a coworker and a customer in an unprofessional and dismissive way. The atmosphere behind the counter felt disorganized, and customers who ordered earlier were receiving their drinks after others. It was uncomfortable to witness, and I felt the tone and attitude were not what Iâd expect from Starbucks service. I hope management can address this and ensure better teamwork and customer experience moving forward.
Atmosphere: 1
Food: 2
Service: 1
DJ J
If you want them to mess up, your drink or forget your online order n make everyone else before you this is the ine to go to.
mircea budaca
Staff is great
Atmosphere: 4
Food: 5
Service: 5
Craig Magee
Starbucks is okay
Raven Kroon
iâve been going to this starbucks for about two times a month and it was going well until it wasnât. the service from adrianna the cashier taking my order was unprofessional and rude. My uncle came in before me and order two drinks as well as a couple food items, i proceeded to come in about 5 minutes later and asked said cashier if she was able to fill up my own bottle with just water. she told me i had to purchase an item in order to get water, which an other person is able to get for free in a starbucks cup. and she didnât offer to get me a regular cup either.
a different day i came in i ordered a drink with light ice, which was repeated back to me and was printed on the label of my drink. but as i was watching Adrianna make my drink, she did not put less ice she put more ice than normal. my drink was almost completely filled with ice but i didnât say anything because its clear every time im here and sheâs working that she refused to accommodate to my orders.
the third experience i had with this cashier was when i ordered a drink and asked for it lactose free. she told me âwe canât do that anymoreâ and instead of giving me alternative lactose free options such as almond or oat milk, she just stared and waited for me to say something else.
I am a through and through starbucks supporter and every other location has been very accessible and accommodating. except this particular place and person. i will not be returning because this service ruined my days there.
MIKE!! The only reason Iâm writing is review is because of Mike. I was at this location today and I truly never Come to Starbucks, But I was dying for a cold coffee And I wasnât sure what I was looking for, so Mike Was serving me and I said I donât know what Iâm looking forward to some sort of blended coffee like an ice cap thing we had it back-and-forth and he helped me and got me exactly what I wanted! I also would just like to say it was busy as hell in there and not only was Mike taking customers at cash. He was also running to the back to get beverages that the other employees were out of like whole milk and lemonade whatever, and when there wasnât anyone to be checked out, he immediately jumped in to start helping make blended drinks while pulling things out of a toaster that were being warmed up. He ran around there working so hard and he was so nice and he really helped me at the cash, not only with my drink and I just wanted to give a big shout out To Mike for being so awesome and working so hard and making me wanna come back!!!
Service: 5
Ss Bb
Always good.
Atmosphere: 5
Food: 5
Service: 5
NAVNEET KAUR
I visited at this location (575 Laval dr). Two girls was on shift (KRU and AN ).shift time 2:15pm. I ask for one drink but they guys donât have that but I saw that drink online. When I ask for that drink both girls laughing loudly. This is so so so so disrespectful.
Atmosphere: 1
Food: 5
Service: 1
Megan T
Hailey is an absolute delight. Thank you for always going above and beyond to make my experience that much better!
Tamara Meisner
Very disappointed with the staff here. Find them quite rude, very dismissive and they donât greet you upon walking into the store.
Too busy, workers are overworked
Atmosphere: 3
Food: 4
Service: 3
This is the best starbucks in the city. Everyone here is polite, professional, and always warm & welcoming, and their store seems clean and in prime condition 24/7. For some reason I dunno why, their breakfast tastes better than any Starbucks I been to! I believe all Starbucks can learn from the management and staff from this particular location, best team! If they can get raises, give it to them đkeep up the outstanding work!!! You guys rock!
Atmosphere: 5
Food: 5
Service: 5
I went there with my family today. My 2-year-old son was tired and needed to walk for a bit, and since it was cold outside, we decided to go somewhere covered. We went there and I used the washroom. When we were about to leave, one of the employees (a male employee) told us, âThe washroom is only for customers. Next time donât use it!â He said it very rudely. It was really disrespectful and unprofessional.
I went into this location today (Sunday 19th 2025) just before noon. Iâll admit itâs usually busy on Sunday's because itâs a spot for the âgotta get up and go outâ type of people starting their day.
Moreover, I go to the counter and ask for a Chai Latte with 1 Pump of pumpkin, no coffee in it. The guy at the cashier says âThatâs not a latte itâs a Crème). I tell him no, itâs not. He responds with âSpeak louderâ. Before I could even respond he punched in my order and basically shooed me off. The customer service level and patience is below 1 to 0. I asked for a Sourdough Grilled cheese and he said âNo. We donât have it.â And so I knew it was just because they didnât want to make it.
I checked Uber Eats because I usually order my Starbucks on the app, and there it was, grilled cheese sourdough.
I donât recommend this location. If you canât handle being nice and communicative and still make orders while a rush comes through, you shouldnât be in the front.
Atmosphere: 2
Food: 1
Service: 1
I visited this Starbucks a couple of weeks ago in the morning and witnessed an unfortunate interaction involving a staff member named Gracyn. She seemed visibly frustrated and spoke to both a coworker and a customer in a dismissive, unprofessional way. The energy behind the counter felt tense and disorganized, and several customers who had ordered earlier were receiving their drinks after others.
My girlfriend and I both felt uncomfortable watching how things unfolded. When a place makes her uneasy, it affects me too â itâs hard to enjoy the experience when the atmosphere feels that off. I hope management can address this and help restore the calm, friendly environment that Starbucks is usually known for.
Atmosphere: 1
Food: 2
Service: 1
I visited this Starbucks about two weeks ago in the morning and had a disappointing experience with one of the staff members, Graycn. She appeared frustrated and spoke to both a coworker and a customer in an unprofessional and dismissive way. The atmosphere behind the counter felt disorganized, and customers who ordered earlier were receiving their drinks after others. It was uncomfortable to witness, and I felt the tone and attitude were not what Iâd expect from Starbucks service. I hope management can address this and ensure better teamwork and customer experience moving forward.
Atmosphere: 1
Food: 2
Service: 1
If you want them to mess up, your drink or forget your online order n make everyone else before you this is the ine to go to.
Staff is great
Atmosphere: 4
Food: 5
Service: 5
Starbucks is okay
iâve been going to this starbucks for about two times a month and it was going well until it wasnât. the service from adrianna the cashier taking my order was unprofessional and rude. My uncle came in before me and order two drinks as well as a couple food items, i proceeded to come in about 5 minutes later and asked said cashier if she was able to fill up my own bottle with just water. she told me i had to purchase an item in order to get water, which an other person is able to get for free in a starbucks cup. and she didnât offer to get me a regular cup either.
a different day i came in i ordered a drink with light ice, which was repeated back to me and was printed on the label of my drink. but as i was watching Adrianna make my drink, she did not put less ice she put more ice than normal. my drink was almost completely filled with ice but i didnât say anything because its clear every time im here and sheâs working that she refused to accommodate to my orders.
the third experience i had with this cashier was when i ordered a drink and asked for it lactose free. she told me âwe canât do that anymoreâ and instead of giving me alternative lactose free options such as almond or oat milk, she just stared and waited for me to say something else.
I am a through and through starbucks supporter and every other location has been very accessible and accommodating. except this particular place and person. i will not be returning because this service ruined my days there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
MIKE!! The only reason Iâm writing is review is because of Mike. I was at this location today and I truly never Come to Starbucks, But I was dying for a cold coffee And I wasnât sure what I was looking for, so Mike Was serving me and I said I donât know what Iâm looking forward to some sort of blended coffee like an ice cap thing we had it back-and-forth and he helped me and got me exactly what I wanted! I also would just like to say it was busy as hell in there and not only was Mike taking customers at cash. He was also running to the back to get beverages that the other employees were out of like whole milk and lemonade whatever, and when there wasnât anyone to be checked out, he immediately jumped in to start helping make blended drinks while pulling things out of a toaster that were being warmed up. He ran around there working so hard and he was so nice and he really helped me at the cash, not only with my drink and I just wanted to give a big shout out To Mike for being so awesome and working so hard and making me wanna come back!!!
Service: 5
Always good.
Atmosphere: 5
Food: 5
Service: 5
I visited at this location (575 Laval dr). Two girls was on shift (KRU and AN ).shift time 2:15pm. I ask for one drink but they guys donât have that but I saw that drink online. When I ask for that drink both girls laughing loudly. This is so so so so disrespectful.
Atmosphere: 1
Food: 5
Service: 1
Hailey is an absolute delight. Thank you for always going above and beyond to make my experience that much better!
Very disappointed with the staff here. Find them quite rude, very dismissive and they donât greet you upon walking into the store.
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