Great food and drinks, I always come here. One problem is the orange/blonde hair girl who always has an attitude. I make a simple mistake and she belittles me and argues. Everyone else is lovely but that one needs out of customer service with a temper like that.
Stitch
Always friendly staff, great conversation at window, make drinks perfectly and give great suggestions to try as well.
Katelyn Jane
waited 20 minutes in the drive thru for a venti iced chai with light ice. it wasn’t a long line so i’m not sure what took so long. when i finally got my drink, half the cup was ice and it tasted like they only put half the chai syrup they were supposed to. not impressed considering the price.
Evana F
Give it a one star today for the barista lecturing me on pickup times in the drive thru, literally got there the same time the app said it would be ready.
Jason Langworth
Went in evening of May 14,2025. Waiting in line for well over 5 minutes when two workers are busy chatting away. No one even said hi or acknowledged me. A girl with severe acne on her face needs a reality check. For someone who looks like that she should take care of her unfriendly service. Really rude.
Callista E
everyone who works here is so cool and friendly, also they make the best drinks in town!!! you can always tell they are giving their best efforts and it shows. such a welcoming, clean and safe environment they have created 💚
A
Worst location, there is ALWAYS something wrong with my order (drink not made right/food is cold). Supervisor with orange hair and glasses is always RUDE & GRUMPY. I live right by this location but drive out of my way to go to the Simcoe st N location by the Costco, that location has such good customer service and happier employee’s. Everything is always perfect and I never have to ask for anything to be fixed. I drive off with confidence knowing my order will be right everytime.
Moses Diane
Bad service
A F
The barista‘s here always seem to have an attitude whenever you ask them for something that may inconvenience them slightly. Don’t bother going here, go to the Ritson location
Stephanie Andrews
I’ve simply never had a good matcha at this location! I don’t know what it is, but the drink always tastes more milky and less flavourful.
Why say closes at 10 when you stop serving at 09:45 pm and lock the doors.
nitin sharma
Please don’t pick this location they need to learn customer service you going to stand for 30 mins and you will get reply its 100 customers here. And than this girl said oh you can cancel the order i will definately now but there is things call respect trust me you don’t deserve it girl no wonder why people wanna throw drinks on your face these days because of this behaviour i must say hire someone old who can be slow but atleast respectable towards customer. If it would be outside that place i would definately teach that girl lesson but please your management need to change staff or atleast hire someone who is adult enough not this……. Girls you guys can fit the better words in that blank. Yes i would live to cancel order and than throw it on your face i would definately love to do that that’s my answer for you. You need signs in store please give respect to employees because your employees don’t deserve that the way they are. Thank you have a great days
Vanneta Gaffar
Love this location at trulls and HGW 2. Always pleasant service, clean space and friendly staff. One occasion, I ordered the wrong drink and by the time I realized, it was already made and the barrista made me the correct drink without hesitation.
Janice Perez
The service was terrible. They are always rushing you and giving attitude.
Great food and drinks, I always come here. One problem is the orange/blonde hair girl who always has an attitude. I make a simple mistake and she belittles me and argues. Everyone else is lovely but that one needs out of customer service with a temper like that.
Always friendly staff, great conversation at window, make drinks perfectly and give great suggestions to try as well.
waited 20 minutes in the drive thru for a venti iced chai with light ice. it wasn’t a long line so i’m not sure what took so long. when i finally got my drink, half the cup was ice and it tasted like they only put half the chai syrup they were supposed to. not impressed considering the price.
Give it a one star today for the barista lecturing me on pickup times in the drive thru, literally got there the same time the app said it would be ready.
Went in evening of May 14,2025. Waiting in line for well over 5 minutes when two workers are busy chatting away. No one even said hi or acknowledged me. A girl with severe acne on her face needs a reality check. For someone who looks like that she should take care of her unfriendly service. Really rude.
everyone who works here is so cool and friendly, also they make the best drinks in town!!! you can always tell they are giving their best efforts and it shows. such a welcoming, clean and safe environment they have created 💚
Worst location, there is ALWAYS something wrong with my order (drink not made right/food is cold). Supervisor with orange hair and glasses is always RUDE & GRUMPY. I live right by this location but drive out of my way to go to the Simcoe st N location by the Costco, that location has such good customer service and happier employee’s. Everything is always perfect and I never have to ask for anything to be fixed. I drive off with confidence knowing my order will be right everytime.
Bad service
The barista‘s here always seem to have an attitude whenever you ask them for something that may inconvenience them slightly. Don’t bother going here, go to the Ritson location
I’ve simply never had a good matcha at this location! I don’t know what it is, but the drink always tastes more milky and less flavourful.
Restaurantji Recommends
Why say closes at 10 when you stop serving at 09:45 pm and lock the doors.
Please don’t pick this location they need to learn customer service you going to stand for 30 mins and you will get reply its 100 customers here. And than this girl said oh you can cancel the order i will definately now but there is things call respect trust me you don’t deserve it girl no wonder why people wanna throw drinks on your face these days because of this behaviour i must say hire someone old who can be slow but atleast respectable towards customer. If it would be outside that place i would definately teach that girl lesson but please your management need to change staff or atleast hire someone who is adult enough not this……. Girls you guys can fit the better words in that blank. Yes i would live to cancel order and than throw it on your face i would definately love to do that that’s my answer for you. You need signs in store please give respect to employees because your employees don’t deserve that the way they are.
Thank you have a great days
Love this location at trulls and HGW 2. Always pleasant service, clean space and friendly staff.
One occasion, I ordered the wrong drink and by the time I realized, it was already made and the barrista made me the correct drink without hesitation.
The service was terrible. They are always rushing you and giving attitude.
Light ice does not mean extra!!!!
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