Concern Regarding Hygiene Practices at Tim Hortons – October 19, 2025 Dear [Tim Hortons Customer Service / Manager], I’m writing to share a concern regarding my recent visit to one of your locations on Sunday, October 19, 2025. While placing my order for a medium coffee, I noticed that the Assistant manager was assisting me—whose name tag identified her as Artika—was wearing a smartwatch during her shift. Additionally, she was not wearing a hair net. As a long-time customer, I’ve always associated Tim Hortons with strong standards in food safety and hygiene, which is why this experience was quite disappointing.
Atmosphere: 3
Food: 5
Service: 2
Ann-marie “Rose” Martin
Staff is super friendly
Atmosphere: 5
Food: 5
Service: 5
Sujan Thapa
Service was amazing but this what i got for my whipped cream i can barely see it. Please train you staffs well. Whoever makes orders has to make sure that it properly handled. The white lady who took my order was really sweet tho. Please make sure your beverages are as good as your customer service.
Atmosphere: 4
Food: 3
Service: 5
Sunflower S
Great customer service food and coffee as well as a positive experience. Shereena a took our order and was very courteous, pleasant and a hard-working and good employee 😊.
Atmosphere: 5
Food: 5
Service: 5
V Hill
Staff is very friendly and efficient. Very positive experience!
Atmosphere: 5
Food: 5
Service: 5
Enoja Kajan
Great experience at this Tim Hortons! The staff were friendly, my coffee was fresh and hot, and the store was clean. Quick service even during the busy morning rush. Definitely one of the better locations I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
shaik arshad
I came to this store with my friend on Saturday. I don’t know who was that person but I assume it was the manager. I got two coffees and couple of other things. I had a bad experience at this store, the manager was using gloves to cash me out and handed me out coffee with the same gloves that she used to make food. I am Muslim and I could smell bacon on my cash. The cups were bad and buttery. This is a basic thing that a Tim Hortons manager should know about. A huge mistake and irresponsible behaviour. I can take this to the management or higher authorities if I want to. STOP DOING SUCH STUPID THING! Disgusting people!
Atmosphere: 3
Food: 1
Service: 1
Asif Khan
Horrible service. Don't even bother serving guests inside. Drive through or nothing. Never coming back
Worst experience every time Staff ( MARGI ) seemed uninterested and more focused on chatting with each other than helping customers and seems much rude to everyone
Service: 1
Chandresh Gupta
Pretty understaffed for the footfall they have
F T
Best location in the area
Atmosphere: 5
Food: 5
Service: 5
Amena Fahim
The best Tim Hortons locations in Oshawa with amazing people behind the counters. This place has a vibe, and the people serving here are extremely friendly & welcoming. Amandeep served me and I found her very friendly & kind. She's definitely doing a great job!
Atmosphere: 5
Food: 5
Service: 5
HARSH PATEL
One of the worst experiences I’ve had at Tim Hortons. I’ve been through this location’s drive-thru a couple of times, and both visits were disappointing. The first time, they gave me a burnt bagel, and the French Vanilla didn’t taste like it usually does—it was completely off. On my second visit, they handed me a damaged cup. Really poor quality and attention to detail. Won’t be returning to this location.
We always had a good experience.
Atmosphere: 5
Food: 5
Service: 5
Very quick
Atmosphere: 5
Food: 5
Service: 5
Concern Regarding Hygiene Practices at Tim Hortons – October 19, 2025
Dear [Tim Hortons Customer Service / Manager],
I’m writing to share a concern regarding my recent visit to one of your locations on Sunday, October 19, 2025. While placing my order for a medium coffee, I noticed that the Assistant manager was assisting me—whose name tag identified her as Artika—was wearing a smartwatch during her shift. Additionally, she was not wearing a hair net.
As a long-time customer, I’ve always associated Tim Hortons with strong standards in food safety and hygiene, which is why this experience was quite disappointing.
Atmosphere: 3
Food: 5
Service: 2
Staff is super friendly
Atmosphere: 5
Food: 5
Service: 5
Service was amazing but this what i got for my whipped cream i can barely see it. Please train you staffs well. Whoever makes orders has to make sure that it properly handled. The white lady who took my order was really sweet tho. Please make sure your beverages are as good as your customer service.
Atmosphere: 4
Food: 3
Service: 5
Great customer service food and coffee as well as a positive experience. Shereena a took our order and was very courteous, pleasant and a hard-working and good employee 😊.
Atmosphere: 5
Food: 5
Service: 5
Staff is very friendly and efficient. Very positive experience!
Atmosphere: 5
Food: 5
Service: 5
Great experience at this Tim Hortons! The staff were friendly, my coffee was fresh and hot, and the store was clean. Quick service even during the busy morning rush. Definitely one of the better locations I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
I came to this store with my friend on Saturday. I don’t know who was that person but I assume it was the manager. I got two coffees and couple of other things. I had a bad experience at this store, the manager was using gloves to cash me out and handed me out coffee with the same gloves that she used to make food. I am Muslim and I could smell bacon on my cash. The cups were bad and buttery. This is a basic thing that a Tim Hortons manager should know about. A huge mistake and irresponsible behaviour. I can take this to the management or higher authorities if I want to. STOP DOING SUCH STUPID THING! Disgusting people!
Atmosphere: 3
Food: 1
Service: 1
Horrible service. Don't even bother serving guests inside. Drive through or nothing. Never coming back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst experience every time Staff ( MARGI ) seemed uninterested and more focused on chatting with each other than helping customers and seems much rude to everyone
Service: 1
Pretty understaffed for the footfall they have
Best location in the area
Atmosphere: 5
Food: 5
Service: 5
The best Tim Hortons locations in Oshawa with amazing people behind the counters. This place has a vibe, and the people serving here are extremely friendly & welcoming.
Amandeep served me and I found her very friendly & kind. She's definitely doing a great job!
Atmosphere: 5
Food: 5
Service: 5
One of the worst experiences I’ve had at Tim Hortons.
I’ve been through this location’s drive-thru a couple of times, and both visits were disappointing. The first time, they gave me a burnt bagel, and the French Vanilla didn’t taste like it usually does—it was completely off. On my second visit, they handed me a damaged cup. Really poor quality and attention to detail. Won’t be returning to this location.
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