This location is always slow if you go in. There's always a wait because their drive thru times seem more important.
My hubby just went to grab me a medium French vanilla and thought it was a little light, so he took the lid off but the foam was up to the brim. Once it settled, there was 1/4 of the cup that was empty. If your customers are paying full price for their drink, you should make sure that the cup is full. This isnt this first time either, but this is getting ridiculous now. Do better.
Service: 1
D B o
Just tired of going to this Tim's. It is one shot in 10 you will get a nice cup of coffee made the way you asked for. The rest of the time, regardless of what you say when placing your order you get what the server hears or cares to make. My solution as I order take out is to take it home and fix it to what I asked for as you just give up with frustration. I suggest to readers that are also disappointed at this branch to drive to the next Tim's at 151 Dundas Street or if the road construction to get to that branch is a pain then try the one at 304 Grand River Street in Paris. I love my dark roast coffee as much as another coffee fan and for the most part it is made as I ask for in the other two branches but this branch on Rest Acres Road the staff just don't try. If it is not maybe the usual double double then I guess they don't want to try. I ask for a dark roast with three cream, 2 sugar and it is always a shot in the dark you will I get what you asked for and paid for. To be fair if you get the right server that has made your order in the past it will be perfect. I appreciate the work is very hard and there are so many orders to make and having customers complaining online is not great but if you can try make what is asked most of the time for it would be really appreciated. Thanks for reading.
Atmosphere: 2
Food: 2
Service: 2
Harmandeep Kaur Mahal
I always have worst experience in this location. I was waiting there for my order and all the staff was busy in talking with each other. I called them for almost 3 time but they ignored me. I think you really need to change your staff. I got my tea and really I throw it in the bin and even when ever I order herb and garlic pastry they always burn it instead of just warming it.
zaki zaaki
Good service thank you
Atmosphere: 4
Food: 4
Service: 4
Andreea Bianca Seulean
Very clean, quick and accurate
Atmosphere: 5
Food: 5
Service: 5
Michael Miles
Bad coffee, crap food. I don't understand how this franchise exists
Atmosphere: 1
Food: 1
Service: 1
Nicholas Hughes
Friendly and cool, great staff, love the latte!
Atmosphere: 5
Food: 5
Service: 5
Adriano Coco
The one of the employees was super disrespectful to the other employees, it was very uncomfortable as a customer to witness and it was very unprofessional. I heard one of the employees say her name was nakitia i believe.
Ti S
All Tim Horton's are the same. DD decaf.
Abigayle Austin
When I went in the morning to get coffee, the supervisor was very rude to other employees and was screaming at them in-front of customers. Very unprofessional.
I went in today and the manager running the counter was great. I ordered two broccoli soups, however got two potato bacons as they ran out and didn’t Inform me or the manager. I went back to him as im allergic to red meat he was super apologetic, gave me a refund and offered to give me something free as an apology.
Atmosphere: 5
Food: 4
Service: 5
ms.U Usi
We went today to get coffee and donuts but what I saw was flying flies inside the glass displays were the bread and donuts are, also dirty floor,tables and the dirty washroom.
Food: 1
Glenn Cook
You know, it's Tim Hortons they're the same everywhere the high side of mediocre nothing special not like they used to be back in the 1970s and 1980s.
This location is always slow if you go in. There's always a wait because their drive thru times seem more important.
My hubby just went to grab me a medium French vanilla and thought it was a little light, so he took the lid off but the foam was up to the brim. Once it settled, there was 1/4 of the cup that was empty. If your customers are paying full price for their drink, you should make sure that the cup is full. This isnt this first time either, but this is getting ridiculous now. Do better.
Service: 1
Just tired of going to this Tim's. It is one shot in 10 you will get a nice cup of coffee made the way you asked for. The rest of the time, regardless of what you say when placing your order you get what the server hears or cares to make. My solution as I order take out is to take it home and fix it to what I asked for as you just give up with frustration.
I suggest to readers that are also disappointed at this branch to drive to the next Tim's at 151 Dundas Street or if the road construction to get to that branch is a pain then try the one at 304 Grand River Street in Paris. I love my dark roast coffee as much as another coffee fan and for the most part it is made as I ask for in the other two branches but this branch on Rest Acres Road the staff just don't try. If it is not maybe the usual double double then I guess they don't want to try. I ask for a dark roast with three cream, 2 sugar and it is always a shot in the dark you will I get what you asked for and paid for. To be fair if you get the right server that has made your order in the past it will be perfect.
I appreciate the work is very hard and there are so many orders to make and having customers complaining online is not great but if you can try make what is asked most of the time for it would be really appreciated. Thanks for reading.
Atmosphere: 2
Food: 2
Service: 2
I always have worst experience in this location. I was waiting there for my order and all the staff was busy in talking with each other. I called them for almost 3 time but they ignored me. I think you really need to change your staff. I got my tea and really I throw it in the bin and even when ever I order herb and garlic pastry they always burn it instead of just warming it.
Good service thank you
Atmosphere: 4
Food: 4
Service: 4
Very clean, quick and accurate
Atmosphere: 5
Food: 5
Service: 5
Bad coffee, crap food. I don't understand how this franchise exists
Atmosphere: 1
Food: 1
Service: 1
Friendly and cool, great staff, love the latte!
Atmosphere: 5
Food: 5
Service: 5
The one of the employees was super disrespectful to the other employees, it was very uncomfortable as a customer to witness and it was very unprofessional. I heard one of the employees say her name was nakitia i believe.
All Tim Horton's are the same. DD decaf.
When I went in the morning to get coffee, the supervisor was very rude to other employees and was screaming at them in-front of customers. Very unprofessional.
Restaurantji Recommends
All time favorite of mine ♥️
Fast and easy
Atmosphere: 5
Food: 5
Service: 5
I went in today and the manager running the counter was great. I ordered two broccoli soups, however got two potato bacons as they ran out and didn’t Inform me or the manager. I went back to him as im allergic to red meat he was super apologetic, gave me a refund and offered to give me something free as an apology.
Atmosphere: 5
Food: 4
Service: 5
We went today to get coffee and donuts but what I saw was flying flies inside the glass displays were the bread and donuts are, also dirty floor,tables and the dirty washroom.
Food: 1
You know, it's Tim Hortons they're the same everywhere the high side of mediocre nothing special not like they used to be back in the 1970s and 1980s.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Bagels
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