So I had 3 medium pizzas here in Pembroke. Ontario I asked for crazy crust on all 3 of them. I've never had an $8 $12 charge for this before. And I got 2 really dry crusty, old pizza's and 1 delicious 1. So I call back and asked them to replace my 2 and of course, after 20 minutes of arguing that I don't have dry pizza, which I'm about to bring there. They want to charge me $8 a pizza to put garlic butter on it after forgetting it the first time. Honestly, discouraged and when you mess up has a restaurant, just fix it. And move on. I know there's a lot of. Fraudo there and a lot of people that are lying, but I'm telling you.They do this often give you 2 old dry one.Start asking you, what time you came.Who are you at?Who is your friend's sorry?I didn't have that order here at 11:35.Like you said, sir LOL you can know.I know I was there.I mean just fix it
Atmosphere: 3
Food: 3
Service: 2
Debra White
First and last time I order from little Caesars. Ordered a large with 4 dip almost 50 bucks for 4 peices š”š”š”š”š¤¬š¤¬š¤¬. Would like my money back and they debited my bank account 2 once without my authorization
Food: 3
Service: 1
Joey Laroche
Could put a little more effort on the toppings. Half the pizza is missing toppings
Food: 1
gabrielle leblanc
Absolutely disgusted with the behaviour of the staff at this location, specifically the older front man and the female manager.
The guy at the front didnāt even look at me when I let him know I had an order to pick up. He told me to check it and see if they got it right. I ordered a vegetarian pizza on one side and a pepperoni pizza on the other side and extra cheese. They put all my vegetarian sides on the meat side and when I got home found meat in my vegetarian side when I had already eaten part of it.
When I was in store I asked for a discount for the mixup and instead of doing so the guy at the front went to the back all aggressively and grabbed bags of bread and tossed them on my pizza box and say āhere, will you take thatā? I replied āno I donāt even know what that is and I donāt want it, Iād really prefer a discountā they then went to say they could remake it in 10 minutes which makes sense but I had an appt to get too and I live half an hour out of Pembroke. I explained that the guy at the front did what he did and the manager said āheās not good with customer interactionā WELL WHY IS HE WORKING THE FRONT!???
I then said itās not an excuse to be throwing bread at people and that she should talk him. She also stated āitās hot in a here and we are all irritableā once again making excuses for the guy being aggressive towards me over a pizza
The manager then comes out and offers me a free pizza for my next visit and I initially agreed but I called back after speaking to others about this interaction and decided Iād like a refund instead of the pizza as I donāt want to go there anymore.
I said I do not want to deal with them anymore after the interaction with the front, and she said Iām not going to fire someone over one interaction when clearly it isnāt the first since she knows he not good with customer interaction and I never once asked her to fire anyone.
When I said Iād rather go to pizza pizza and not have to deal with their attitude she then proceeded to say well it goes both ways and acting like Iām in the wrong here. This is not the first time I have had issues here and when they put meat on my food I canāt eat it so I couldnāt even eat my dinner.
Iād really like to know who actually owns this location so they can know their staff are treating people like garbage. Iāll be doing an update based on my interaction tomorrow when I go for my refund
Atmosphere: 1
Food: 1
Service: 1
Lynn Leroux
I think I got the worse pizza ever tonight after asking very politely not to make it like last time. Must be their way of getting back to me.
Alix Denault
I visited the Little Caesars at 779 Pembroke St E around 8:15 PM, and I am beyond disappointed with the experience. Despite being the only person entering the store who wasnāt already waiting on an order, I stood at the counter for nearly 10 minutes before anyone even acknowledged me. The staff member, while polite, seemed to lack basic customer service training. She handed out multiple orders to other customers without so much as a nod in my direction.
I placed an order for:
1 Deep Dish 3-Meat Stuffed Crust
2 Garlic & Herb Crazy Puffs
Italian Cheese Bread
2 orders of wings with BBQ sauce on the side
After waiting an outrageous 45 minutes, I was told my pizza had been ālostā ā whatever that means. When it was finally āre-cooked,ā they gave me a regular pepperoni pizza instead of the deep dish I ordered. The crazy puffs were bacon & cheese, not garlic & herb. The Italian cheese bread had no seasoning or parmesan, and the wings were drenched in BBQ sauce rather than served with it on the side as requested. To make matters worse, one of the boxes didnāt even have my name on it.
At one point, I even handed the staff my receipt so she could verify what I had ordered. Without asking or saying anything, she took the receipt and threw it away ā a completely careless move considering the number of mistakes already happening with my order.
Later, my wife went into the store at 9:03 PM just to ask for BBQ sauce on the side, and she had to wait another 15 minutes ā just for dipping sauce.
This entire experience was a mess from start to finish. Between the poor organization, wrong items, excessive wait time, and a general lack of professionalism, Iāll be avoiding this location entirely going forward.
Mai C.
Place to quickly grab pepperoni pizzas. Grab and go place so the atmosphere reflects it. Tried their pretzel crust pizza and it was too salty for my liking. Overall, it is better than other joints for simple pizzas and more affordable.
Morgan Aylward
Ordered 3 pizzas. Only got 2 and then had the lady that worked there argue with me about it and say the 3rd pizza wasn't ordered when my bill was almost $50. Didn't receive a refund or my third pizza
Generator
The pizza was delicious, and the staff were friendly, but it took so long to make a basic pizza.
brenda markus
I was specific as to how I wanted it made and she DIDNOT disappoint. Probably 1 of the best I've had in awhile.
Pizza was undercooked and lacking stuffed crust which was paid for. The crazy bread was doughy as if the order was rushed out the door. Granted it was busy, but too many mistakes were made - kids didnāt even eat it. Normally really like this pizza but tonight was disappointing
Atmosphere: 5
Food: 1
Service: 5
Teenu Sharma
It was really experience. The staff is so friendly and my order was ready quickly. I donāt have to wait as I usually wait at another restaurants. Will definitely recommend to visit this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Luke Dowell
Brooke Had super good service.
Atmosphere: 3
Food: 5
Service: 5
Olivia K
Jasmine is amazing! She does a great job managing the place! I ordered a large cheese pizza for a certain time. It was hot and ready and excellent tasting. I recommend this place!
Atmosphere: 4
Food: 5
Service: 5
Michael M (Michael212427)
Nothing to brag about here. Pizza was mediocre at best. The sad part was the KD bites were the best part.
So I had 3 medium pizzas here in Pembroke. Ontario I asked for crazy crust on all 3 of them. I've never had an $8 $12 charge for this before. And I got 2 really dry crusty, old pizza's and 1 delicious 1. So I call back and asked them to replace my 2 and of course, after 20 minutes of arguing that I don't have dry pizza, which I'm about to bring there. They want to charge me $8 a pizza to put garlic butter on it after forgetting it the first time. Honestly, discouraged and when you mess up has a restaurant, just fix it. And move on. I know there's a lot of. Fraudo there and a lot of people that are lying, but I'm telling you.They do this often give you 2 old dry one.Start asking you, what time you came.Who are you at?Who is your friend's sorry?I didn't have that order here at 11:35.Like you said, sir LOL you can know.I know I was there.I mean just fix it
Atmosphere: 3
Food: 3
Service: 2
First and last time I order from little Caesars. Ordered a large with 4 dip almost 50 bucks for 4 peices š”š”š”š”š¤¬š¤¬š¤¬. Would like my money back and they debited my bank account 2 once without my authorization
Food: 3
Service: 1
Could put a little more effort on the toppings. Half the pizza is missing toppings
Food: 1
Absolutely disgusted with the behaviour of the staff at this location, specifically the older front man and the female manager.
The guy at the front didnāt even look at me when I let him know I had an order to pick up. He told me to check it and see if they got it right. I ordered a vegetarian pizza on one side and a pepperoni pizza on the other side and extra cheese. They put all my vegetarian sides on the meat side and when I got home found meat in my vegetarian side when I had already eaten part of it.
When I was in store I asked for a discount for the mixup and instead of doing so the guy at the front went to the back all aggressively and grabbed bags of bread and tossed them on my pizza box and say āhere, will you take thatā? I replied āno I donāt even know what that is and I donāt want it, Iād really prefer a discountā they then went to say they could remake it in 10 minutes which makes sense but I had an appt to get too and I live half an hour out of Pembroke. I explained that the guy at the front did what he did and the manager said āheās not good with customer interactionā WELL WHY IS HE WORKING THE FRONT!???
I then said itās not an excuse to be throwing bread at people and that she should talk him. She also stated āitās hot in a here and we are all irritableā once again making excuses for the guy being aggressive towards me over a pizza
The manager then comes out and offers me a free pizza for my next visit and I initially agreed but I called back after speaking to others about this interaction and decided Iād like a refund instead of the pizza as I donāt want to go there anymore.
I said I do not want to deal with them anymore after the interaction with the front, and she said Iām not going to fire someone over one interaction when clearly it isnāt the first since she knows he not good with customer interaction and I never once asked her to fire anyone.
When I said Iād rather go to pizza pizza and not have to deal with their attitude she then proceeded to say well it goes both ways and acting like Iām in the wrong here. This is not the first time I have had issues here and when they put meat on my food I canāt eat it so I couldnāt even eat my dinner.
Iād really like to know who actually owns this location so they can know their staff are treating people like garbage. Iāll be doing an update based on my interaction tomorrow when I go for my refund
Atmosphere: 1
Food: 1
Service: 1
I think I got the worse pizza ever tonight after asking very politely not to make it like last time. Must be their way of getting back to me.
I visited the Little Caesars at 779 Pembroke St E around 8:15 PM, and I am beyond disappointed with the experience. Despite being the only person entering the store who wasnāt already waiting on an order, I stood at the counter for nearly 10 minutes before anyone even acknowledged me. The staff member, while polite, seemed to lack basic customer service training. She handed out multiple orders to other customers without so much as a nod in my direction.
I placed an order for:
1 Deep Dish 3-Meat Stuffed Crust
2 Garlic & Herb Crazy Puffs
Italian Cheese Bread
2 orders of wings with BBQ sauce on the side
After waiting an outrageous 45 minutes, I was told my pizza had been ālostā ā whatever that means. When it was finally āre-cooked,ā they gave me a regular pepperoni pizza instead of the deep dish I ordered. The crazy puffs were bacon & cheese, not garlic & herb. The Italian cheese bread had no seasoning or parmesan, and the wings were drenched in BBQ sauce rather than served with it on the side as requested. To make matters worse, one of the boxes didnāt even have my name on it.
At one point, I even handed the staff my receipt so she could verify what I had ordered. Without asking or saying anything, she took the receipt and threw it away ā a completely careless move considering the number of mistakes already happening with my order.
Later, my wife went into the store at 9:03 PM just to ask for BBQ sauce on the side, and she had to wait another 15 minutes ā just for dipping sauce.
This entire experience was a mess from start to finish. Between the poor organization, wrong items, excessive wait time, and a general lack of professionalism, Iāll be avoiding this location entirely going forward.
Place to quickly grab pepperoni pizzas. Grab and go place so the atmosphere reflects it. Tried their pretzel crust pizza and it was too salty for my liking. Overall, it is better than other joints for simple pizzas and more affordable.
Ordered 3 pizzas. Only got 2 and then had the lady that worked there argue with me about it and say the 3rd pizza wasn't ordered when my bill was almost $50. Didn't receive a refund or my third pizza
The pizza was delicious, and the staff were friendly, but it took so long to make a basic pizza.
I was specific as to how I wanted it made and she DIDNOT disappoint. Probably 1 of the best I've had in awhile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Restaurantji Recommends
Pizza was undercooked and lacking stuffed crust which was paid for. The crazy bread was doughy as if the order was rushed out the door. Granted it was busy, but too many mistakes were made - kids didnāt even eat it. Normally really like this pizza but tonight was disappointing
Atmosphere: 5
Food: 1
Service: 5
It was really experience. The staff is so friendly and my order was ready quickly. I donāt have to wait as I usually wait at another restaurants. Will definitely recommend to visit this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Brooke Had super good service.
Atmosphere: 3
Food: 5
Service: 5
Jasmine is amazing! She does a great job managing the place! I ordered a large cheese pizza for a certain time. It was hot and ready and excellent tasting. I recommend this place!
Atmosphere: 4
Food: 5
Service: 5
Nothing to brag about here. Pizza was mediocre at best. The sad part was the KD bites were the best part.
Store was dirty. Probably wonāt be back here.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pizza
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