Absolutely disgusted with the behaviour of the staff at this location, specifically the older front man and the female manager.
The guy at the front didn’t even look at me when I let him know I had an order to pick up. He told me to check it and see if they got it right. I ordered a vegetarian pizza on one side and a pepperoni pizza on the other side and extra cheese. They put all my vegetarian sides on the meat side and when I got home found meat in my vegetarian side when I had already eaten part of it.
When I was in store I asked for a discount for the mixup and instead of doing so the guy at the front went to the back all aggressively and grabbed bags of bread and tossed them on my pizza box and say “here, will you take that”? I replied “no I don’t even know what that is and I don’t want it, I’d really prefer a discount” they then went to say they could remake it in 10 minutes which makes sense but I had an appt to get too and I live half an hour out of Pembroke. I explained that the guy at the front did what he did and the manager said “he’s not good with customer interaction” WELL WHY IS HE WORKING THE FRONT!???
I then said it’s not an excuse to be throwing bread at people and that she should talk him. She also stated “it’s hot in a here and we are all irritable” once again making excuses for the guy being aggressive towards me over a pizza
The manager then comes out and offers me a free pizza for my next visit and I initially agreed but I called back after speaking to others about this interaction and decided I’d like a refund instead of the pizza as I don’t want to go there anymore.
I said I do not want to deal with them anymore after the interaction with the front, and she said I’m not going to fire someone over one interaction when clearly it isn’t the first since she knows he not good with customer interaction and I never once asked her to fire anyone.
When I said I’d rather go to pizza pizza and not have to deal with their attitude she then proceeded to say well it goes both ways and acting like I’m in the wrong here. This is not the first time I have had issues here and when they put meat on my food I can’t eat it so I couldn’t even eat my dinner.
I’d really like to know who actually owns this location so they can know their staff are treating people like garbage. I’ll be doing an update based on my interaction tomorrow when I go for my refund
Lynn Leroux
I think I got the worse pizza ever tonight after asking very politely not to make it like last time. Must be their way of getting back to me.
Alix Denault
I visited the Little Caesars at 779 Pembroke St E around 8:15 PM, and I am beyond disappointed with the experience. Despite being the only person entering the store who wasn’t already waiting on an order, I stood at the counter for nearly 10 minutes before anyone even acknowledged me. The staff member, while polite, seemed to lack basic customer service training. She handed out multiple orders to other customers without so much as a nod in my direction.
I placed an order for:
1 Deep Dish 3-Meat Stuffed Crust
2 Garlic & Herb Crazy Puffs
Italian Cheese Bread
2 orders of wings with BBQ sauce on the side
After waiting an outrageous 45 minutes, I was told my pizza had been “lost” — whatever that means. When it was finally “re-cooked,” they gave me a regular pepperoni pizza instead of the deep dish I ordered. The crazy puffs were bacon & cheese, not garlic & herb. The Italian cheese bread had no seasoning or parmesan, and the wings were drenched in BBQ sauce rather than served with it on the side as requested. To make matters worse, one of the boxes didn’t even have my name on it.
At one point, I even handed the staff my receipt so she could verify what I had ordered. Without asking or saying anything, she took the receipt and threw it away — a completely careless move considering the number of mistakes already happening with my order.
Later, my wife went into the store at 9:03 PM just to ask for BBQ sauce on the side, and she had to wait another 15 minutes — just for dipping sauce.
This entire experience was a mess from start to finish. Between the poor organization, wrong items, excessive wait time, and a general lack of professionalism, I’ll be avoiding this location entirely going forward.
Mai C.
Place to quickly grab pepperoni pizzas. Grab and go place so the atmosphere reflects it. Tried their pretzel crust pizza and it was too salty for my liking. Overall, it is better than other joints for simple pizzas and more affordable.
Morgan Aylward
Ordered 3 pizzas. Only got 2 and then had the lady that worked there argue with me about it and say the 3rd pizza wasn't ordered when my bill was almost $50. Didn't receive a refund or my third pizza
Generator
The pizza was delicious, and the staff were friendly, but it took so long to make a basic pizza.
brenda markus
I was specific as to how I wanted it made and she DIDNOT disappoint. Probably 1 of the best I've had in awhile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Brendan Neville
Pizza was undercooked and lacking stuffed crust which was paid for. The crazy bread was doughy as if the order was rushed out the door. Granted it was busy, but too many mistakes were made - kids didn’t even eat it. Normally really like this pizza but tonight was disappointing
Atmosphere: 5
Food: 1
Service: 5
Teenu Sharma
It was really experience. The staff is so friendly and my order was ready quickly. I don’t have to wait as I usually wait at another restaurants. Will definitely recommend to visit this restaurant.
Jasmine is amazing! She does a great job managing the place! I ordered a large cheese pizza for a certain time. It was hot and ready and excellent tasting. I recommend this place!
Atmosphere: 4
Food: 5
Service: 5
Michael M (Michael212427)
Nothing to brag about here. Pizza was mediocre at best. The sad part was the KD bites were the best part.
We ordered two pizzas with the understanding that we’d receive the promotion of free crazy bread with an order of two pizzas. One was a deep dish and the other was a classic pepperoni. When we asked the cashier for the promo she went to her manager who said deep-dish pizzas didn't count as pizza. As shown in the picture, it says two pizzas, not two classic, nor did the cashier let us know of the prior to purchase. I usually don't care about things like this but I feel like this is false advertising especially since Little Caesars is known for deep-dish pizza
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pizza
Tyson Taylor
We ordered the bacon BBQ pizza and it was AWFUL, probably one on the worst pizza's I have ever had. I think if I ate the box it came in it would've tasted about the same. Whatever happened to this franchise? Not to mention we ordered online and got there at the time we ordered it for and ended up waiting another 20 mins for it to be ready...at 3 pm in the afternoon. I could understand if it was at the peek time but not mid afternoon. Never again will I be going back to Little Caesars, seriously frozen pizza you buy at the grocery stores taste better! SO disappointed.
Absolutely disgusted with the behaviour of the staff at this location, specifically the older front man and the female manager.
The guy at the front didn’t even look at me when I let him know I had an order to pick up. He told me to check it and see if they got it right. I ordered a vegetarian pizza on one side and a pepperoni pizza on the other side and extra cheese. They put all my vegetarian sides on the meat side and when I got home found meat in my vegetarian side when I had already eaten part of it.
When I was in store I asked for a discount for the mixup and instead of doing so the guy at the front went to the back all aggressively and grabbed bags of bread and tossed them on my pizza box and say “here, will you take that”? I replied “no I don’t even know what that is and I don’t want it, I’d really prefer a discount” they then went to say they could remake it in 10 minutes which makes sense but I had an appt to get too and I live half an hour out of Pembroke. I explained that the guy at the front did what he did and the manager said “he’s not good with customer interaction” WELL WHY IS HE WORKING THE FRONT!???
I then said it’s not an excuse to be throwing bread at people and that she should talk him. She also stated “it’s hot in a here and we are all irritable” once again making excuses for the guy being aggressive towards me over a pizza
The manager then comes out and offers me a free pizza for my next visit and I initially agreed but I called back after speaking to others about this interaction and decided I’d like a refund instead of the pizza as I don’t want to go there anymore.
I said I do not want to deal with them anymore after the interaction with the front, and she said I’m not going to fire someone over one interaction when clearly it isn’t the first since she knows he not good with customer interaction and I never once asked her to fire anyone.
When I said I’d rather go to pizza pizza and not have to deal with their attitude she then proceeded to say well it goes both ways and acting like I’m in the wrong here. This is not the first time I have had issues here and when they put meat on my food I can’t eat it so I couldn’t even eat my dinner.
I’d really like to know who actually owns this location so they can know their staff are treating people like garbage. I’ll be doing an update based on my interaction tomorrow when I go for my refund
I think I got the worse pizza ever tonight after asking very politely not to make it like last time. Must be their way of getting back to me.
I visited the Little Caesars at 779 Pembroke St E around 8:15 PM, and I am beyond disappointed with the experience. Despite being the only person entering the store who wasn’t already waiting on an order, I stood at the counter for nearly 10 minutes before anyone even acknowledged me. The staff member, while polite, seemed to lack basic customer service training. She handed out multiple orders to other customers without so much as a nod in my direction.
I placed an order for:
1 Deep Dish 3-Meat Stuffed Crust
2 Garlic & Herb Crazy Puffs
Italian Cheese Bread
2 orders of wings with BBQ sauce on the side
After waiting an outrageous 45 minutes, I was told my pizza had been “lost” — whatever that means. When it was finally “re-cooked,” they gave me a regular pepperoni pizza instead of the deep dish I ordered. The crazy puffs were bacon & cheese, not garlic & herb. The Italian cheese bread had no seasoning or parmesan, and the wings were drenched in BBQ sauce rather than served with it on the side as requested. To make matters worse, one of the boxes didn’t even have my name on it.
At one point, I even handed the staff my receipt so she could verify what I had ordered. Without asking or saying anything, she took the receipt and threw it away — a completely careless move considering the number of mistakes already happening with my order.
Later, my wife went into the store at 9:03 PM just to ask for BBQ sauce on the side, and she had to wait another 15 minutes — just for dipping sauce.
This entire experience was a mess from start to finish. Between the poor organization, wrong items, excessive wait time, and a general lack of professionalism, I’ll be avoiding this location entirely going forward.
Place to quickly grab pepperoni pizzas. Grab and go place so the atmosphere reflects it. Tried their pretzel crust pizza and it was too salty for my liking. Overall, it is better than other joints for simple pizzas and more affordable.
Ordered 3 pizzas. Only got 2 and then had the lady that worked there argue with me about it and say the 3rd pizza wasn't ordered when my bill was almost $50. Didn't receive a refund or my third pizza
The pizza was delicious, and the staff were friendly, but it took so long to make a basic pizza.
I was specific as to how I wanted it made and she DIDNOT disappoint. Probably 1 of the best I've had in awhile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Pizza was undercooked and lacking stuffed crust which was paid for. The crazy bread was doughy as if the order was rushed out the door. Granted it was busy, but too many mistakes were made - kids didn’t even eat it. Normally really like this pizza but tonight was disappointing
Atmosphere: 5
Food: 1
Service: 5
It was really experience. The staff is so friendly and my order was ready quickly. I don’t have to wait as I usually wait at another restaurants. Will definitely recommend to visit this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Brooke Had super good service.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Jasmine is amazing! She does a great job managing the place! I ordered a large cheese pizza for a certain time. It was hot and ready and excellent tasting. I recommend this place!
Atmosphere: 4
Food: 5
Service: 5
Nothing to brag about here. Pizza was mediocre at best. The sad part was the KD bites were the best part.
Store was dirty. Probably won’t be back here.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pizza
Food was good just a tad slow on delivery of food
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Crazy Bread, 3 Meat Treat, Pizza
We ordered two pizzas with the understanding that we’d receive the promotion of free crazy bread with an order of two pizzas. One was a deep dish and the other was a classic pepperoni. When we asked the cashier for the promo she went to her manager who said deep-dish pizzas didn't count as pizza. As shown in the picture, it says two pizzas, not two classic, nor did the cashier let us know of the prior to purchase. I usually don't care about things like this but I feel like this is false advertising especially since Little Caesars is known for deep-dish pizza
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pizza
We ordered the bacon BBQ pizza and it was AWFUL, probably one on the worst pizza's I have ever had. I think if I ate the box it came in it would've tasted about the same. Whatever happened to this franchise? Not to mention we ordered online and got there at the time we ordered it for and ended up waiting another 20 mins for it to be ready...at 3 pm in the afternoon. I could understand if it was at the peek time but not mid afternoon. Never again will I be going back to Little Caesars, seriously frozen pizza you buy at the grocery stores taste better! SO disappointed.
Atmosphere: 1
Food: 1
Service: 1
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