Mary Brown's Chicken

It’s worth having the App for discounts. First time at this location. Fast and friendly service. Ordered ahead and food was hot and ready for pick up.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gravy, Taters

Manager was very rude and arrogant on the phone when they forgot my large fries. When I went back into the store to get my fries, the manager hide in her office and made me wait 30 minutes just to tell me I was lying and she wasn’t giving me fries. Refused to give me my receipt back and she was very rude and disrespectful to the other employees. If I was the owner I would be embarrassed the behaviour and customer service this employee is representing your business

I want to share a deeply disappointing experience I had today with Mary Brown's. We ordered an 18-piece feast through SkipTheDishes, excited to enjoy a nice meal with our family that was visiting . But when the order arrived 45 minutes later, our two large fries were missing—a small but crucial part of our lunch. I immediately contacted the store, only to be dismissed and told it was a SkipTheDishes problem. After waiting on SkipTheDishes, we were desperate to serve lunch, so I called the store again. The manager agreed to give us the fries if we drove there, but not before making it clear that she *personally* packed the order and was sure the fries were there, which felt like she was accusing me of lying. My husband drove to the store, hoping to resolve this quickly. Instead, he was met with pure hostility. The manager ripped the receipt out of his hand without even a hello, then disappeared into her office. After a long wait, he politely asked a staff member what was going on, only to have the manager snap at him, saying she was on the phone. When I called to find out what was happening, the manager coldly informed me that the owner had reviewed the camera footage and claimed the fries were handed to the Skip driver—so it wasn’t their problem. They demanded we pay for new fries if we still wanted them. I was upset but agreed, telling her I’d be reaching out to corporate and leaving reviews everywhere. Meanwhile, my husband, unaware of my call, was still waiting patiently. When the manager finally emerged, she told him to leave the store immediately, accusing him of yelling—which he hadn’t done—and threatened to call the police while the owner was still on the phone. After spending over $100 at this store, we were treated like criminals over two missing fries that cost less than $10. SkipTheDishes eventually refunded $11 (which included the delivery fee), but that doesn’t make up for the shocking treatment we received. I’m beyond outraged. I’ve never experienced such abysmal customer service. What should have been a quick, easy fix turned into an ordeal that left me shaken and disgusted. I will never set foot in this Mary Brown’s again, and I urge everyone to think twice before giving them your business. This isn’t just about fries—it’s about the principle. I’d love to see that camera footage because I’m absolutely appalled at how this unfolded. As someone who has worked as a server for six years and has relatives who own restaurants, I’ve learned a thing or two about customer service. When a family spends over $100 at your establishment and part of their meal is missing, the last thing you should do is make them wait longer and waste time pointing fingers. The right course of action is simple: provide the missing item, especially when it’s something as minor as $10 worth of fries. The potential for negative publicity far outweighs the cost.

The Big Mary is special on Mondays.
Delicious ?

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Taters, Chicken Sandwich

Big Mary sandwiches are dabomb

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mary Combo, Chicken Sandwich

Usually it's good. Ordered the batters box for me and my gf. Got less than half a container of gravy if that. Also lately it's been a lot saltier than normal. Fries and Chicken is salty. Unfortunate.

Atmosphere: 5

Food: 2

Service: 5

Best fast food chicken available. Ordering online, they always have food ready when they say they will.

Food: 5

Service: 5

Recommended dishes: Taters

Always cooked and always delicious.

Atmosphere: 3

Food: 5

Service: 5

tell me i cant park my bicycle in front of your store
hope you realize you lost a customer pizza pizza next door had no problem with my bicycle out front

Atmosphere: 1

Service: 1

Used to be good. They need to provide proper training to new hires and students. It’s a good spot to go for chicken sandwich. I visited so many locations all over Canada but the last time I went to Petawawa location, I was very disappointed. I ordered the Buffalo and Nashville taters. The Buffalo Mary is supposed to be nice, juicy, spicy and saucy.. it was dry and chicken didn’t taste the normal Mary browns good stuff. The taters were greasy and disgusting. The person who made them didn’t take the oil off or the extra stuff, they just packed it as is with the dirty oil. Worker was nice but she was abit nervous in taking orders, maybe new to the job but it’s ok workers at this location are nice. Unfortunately, the Food quality is going down… they need to step up and keep up with the regular quality. I would give it another chance and try again but it will be my last choice to go for food.

Parking: Plenty of parking in the plaza

Atmosphere: 5

Food: 1

Service: 5

Recommended dishes: Spicy Big Mary, Sandwich, Buffalo Chicken, Nashville Taters, Spicy Big Mary Combo, Buffalo Mary Combo, Taters, Big Mary Combo, Chicken Sandwich

I'm not too crazy about the chicken. It's not the service, it's the recipe itself. Doesn't make me want to come back on a regular basis, it's a bit too greasy for me.

Atmosphere: 3

Food: 3

Service: 4

Came in with my buddy to order a Big Mary w/ taters.

The taters came out luke-warm and I asked for them to be exchanged. The "manager" was extremely argumentative and disrespectful saying that box is warm therefore the taters are warm.

I offered for him to try one and he started going belgerant.

The manager needs to take a class on hospitality and treat customers with respect.

Atmosphere: 1

Food: 4

Service: 1

Their chicken is so good! Definitely our new fave compared to KFC.

Parking: Shared parking lot with other stores in the area/strip-mall

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: 9 Piece Feast, Taters, Coleslaw

Very quick and always

Atmosphere: 4

Food: 4

Service: 4

This is the most cleanest place you will EVER visit! I know first hand that the workers here have to wash their hands before every task. Management here is top notch!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Big Mary, Sandwich, Fries, Tater Poutine, Taters, Coleslaw, Chicken Sandwich