Dairy Queen Grill & Chill

Was locked early and staff lied

Service: 1

I come to this dairy queen everytime I dine out my next review will have a picture of my meal and my honest opinion

Atmosphere: 5

Food: 5

Service: 5

Me and my sister visited DQ on Sep 15 at about 7:15 pm and we each had two coupons for a free small blizzard. We went through the drive through and let them know about the same. We placed our order and as we went to the window, she took our coupons. She didn’t have her nametag on her but it was probably a teenage kiddo. She opened the window to say that we couldn’t use the coupons but their manager who was really kind stopped her from saying so and she shut the window abruptly. She then opened the window again and said “for future, it’s one coupon per person” and then closed the drive through window again while her supervisor kept saying “it’s okay”, she was really rude and unkind throughout the entire interaction. I wish she listened to her supervisors and was not this unpleasant to deal with it. She probably was having a bad day but I guess it takes a really mature person to not pass that along. She just further added to the turmoil of our day. I wish we had not gone to this location. Her energy travelled before her words did.

Atmosphere: 5

Food: 5

Service: 1

We visited this location yesterday and ordered two plain kiddie cones. Unfortunately, the experience was disappointing. The staff could benefit from additional training in customer service, as the interaction felt unfriendly and unwelcoming.

When we received our cones, the soft serve was noticeably different from the usual DQ quality. It lacked the signature creamy, firm texture and instead had a melted consistency with a gritty taste. It seemed like the machine wasn’t working properly or the mix wasn't fresh.

Although this is the closest location to my home, I’ll be making the extra drive to the Lansdowne/High Street location moving forward, where the quality and service have consistently been much better.

Food: 1

Service: 1

Had the absolute pleasure of being served by the NICEST girl I've ever come across in customer service EVER today. Went out of her way to ask me how my day was going, was super polite and positive and just an absolute gem of a person! A rockstar employee, as I know the owner of this location personally I know you'd impress one hard person to impress ! Keep on the amazing positive, friendly professional service !

Atmosphere: 4

Food: 4

Service: 5

There debit machines are from the 90s so better bring cash

Atmosphere: 1

Food: 1

Service: 1

Went through drive thru and when we I held the tray in my hands one of the drinks started leaking everywhere and all over my phone because the lid wasn't on properly and then when we were trying to get our Sunday out of the cup holders to bring it inside it started leaking everywhere because AGAIN the lids weren't sturdy or put in properly but your food is good but the fries I got are like stale.

Food: 2

I came in on a hot day, today, and I ordered the Reese’s crunch blizzard and I ask them to add cookie dough, I got it in the drive-through and I scooped all around and there was no cookie dough to be seen, so I go inside and ask if they put cookie dough in it because I wasn’t seeing any anywhere and the lady said yep we put the cookie dough inside, and then by the time I’m finished my blizzard I had not even one piece of cookie dough. Blatantly lied to my face. Pathetic, just admit you didn’t put it in and then make it right. I’m gonna be going to the Lansdowne location for sure next time.

Atmosphere: 3

Food: 3

Service: 1

The Putin was terrible. The gravy was clumpy and jelly. French fries were cold and most of them were hard. The double patty mushroom burger was louke warm and the mushroom sauce was cold. Not a good job at all. Won't go back to this DQ. Terrible.

Atmosphere: 2

Food: 1

Service: 2

The fries were hard like they microwave them. The gravy for the fries was cold jelly. And the order was wrong....

Atmosphere: 3

Food: 1

Service: 4

Dropped by on a scorching day and was genuinely impressed with the quality of the food—fresh, satisfying, and exactly what I needed. That said, the customer service was a bit lacking. The staff seemed overwhelmed, likely due to how busy it was, and it made the experience feel rushed.

Atmosphere: 4

Food: 5

Service: 4

Poorly trained staff , unable to take order and deliver food in an appropriate time. Watched one crew member mop the floor and handle food without washing

Whoever made this cupfection was a girls girl

Horrible, I had a gift card and the worker charged the wrong amount and proceeded to make me pay out of pocket after I showed her there was still money left on the card. Then I was handed 2 cups of complete soup. The only reason I went was because I had a gift card as I won’t pay money out of pocket for this garbage. Picture included of what is apparently acceptable to hand to people

They use the 99 center hot sauce to mix with ranch. Make sure to miss gravy,toppings , syrups on blizzards and the most no dressing for salads.