Dairy Queen Grill & Chill

The woman working the window at 4:30 today was superb! Friendly, enthusiastic, and polite! Other places in PTBO could learn a thing or two from her!

Service: 5

Staff are very friendly. This location was clean but in need of updating

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Cotton Candy Blizzards 🍦

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Cheeseburger

Ordered a 7up with my meal and got a nice cold fresh cup of water .through the drive through how is that possible when it’s a big machine . The food isn’t the only thing that’s cooked in that restaurant

It’s Dairy Queen, overpriced ice cream, but somedays - worth it. Should upgrade their system, so they can scan for the point system. No point in a point system if you can’t collect points.

Horrible service! Stood at the counter for 15 mins approx. before anyone came to take my order. And even then, they didn't apologize for the delay. Staff were barely cordial. They looked absolutely miserable. Terrible customer service. Not a great experience at this DQ. Atmosphere was also low due to the type of clientele at this location. Very low income, screaming kids, rough characters, etc. The building also is starting to look run down and old. However, the food I ordered for takeout was delicious and I used deals in the app so the prices were good.

Atmosphere: 1

Food: 5

Service: 1

As a long time patron of this location I don't feel great posting such a negative review but after an order screw up, I feel the need to.

Tonight we ordered the Smarties Cookie Collision Blizzard. My daughter has a peanut/nut allergy and it's the type that triggers anaphylaxis, and if no intervention is done, that leads to death. Now I grew up with the same allergy. It sucks but you learn to live with it and risk manage certain treats and restaurants. We looked at the ingredients for the Collision Blizzard and there are no nut products in it.

Luckily before consuming the Blizzard my wife noticed the smell of peanuts. I also confirmed that there was definately peanuts, likely in the form of peanut butter, mixed in with that blizzard.

Growing up with the peanut allergy the smell of peanuts sets off alarm bells I'm my head, therefore we had zero doubt of what the Blizzard contained.

We understand that any DQ product could come in contact with other ingredients including peanuts. Hence why we as parents do what we can to order treats that don't contain any.

Anyone with kids with anaphylaxis reactions understands that eating out at any establishment carries a degree of risk but we do everything we can to risk manage it. We always have epipens on us in case of a mistake or screw up so that the symptoms of anaphylaxis can be stalled or reversed.

We won't be avoiding DQ as a whole because I have never had an issue like this in the 30 years I've been going to DQ restaurants.

That being said we will not be attending this location in the future due to the mistake. If we have made a genuine mistake in our reading of the ingredients I will be happy to pull down this review.

edit: Thanks for the automated DQ reply that's attached to any negative review. The link goes nowhere and they will do nothing to rectify any issues.

Food: 1

We just had an early supper at the DQ on Chemong Road. Kaitlyn was our server - I hope I have spelled her name correctly - apologies if not. This location is very clean - the food was GREAT - fast and hot and yummy - but the best part of the experience was Kaitlyn! We had sooooo many questions for her, and special requests, and we went back up to the counter for various reasons at least a couple or five times - we really were quite needy lol. Kaitlyn was sooooo polite and kind and professional and fun! She works extremely hard, and she made our meal out that much better because of her attitude and her kindness. The manager was there - another GEM - super nice and kind and I saw her being so attentive to her young staff - she's the epitome of a GREAT manager - works really hard - pays attention to everything and supports her staff. This DQ is a WONDERFUL ambassador for the DQ brand!! Every employee we saw was smiling and they all seemed to be such a great team. Thank you for providing such fabulous customer service - we really appreciated it!! Oh, and thank you for helping us to rationalize needing to finish off a BIG meal with ice cream - appreciated the support!! lol

Atmosphere: 5

Food: 5

Service: 5

Sat in a line up for 20 minutes to find out at the pick up window they won't take a 100 dollar bill for a 50 dollar order!

My sister and I went through the drive through and ordered 2 blizzards. One was mint Oreo. Everything was fine and we parked until we realized they gave us regular Oreo. No big deal, mistakes happen. So we go back in the drive through to exchange it and the girl (who was a younger girl) said absolutely and so sorry about that so everything was good. We go up to the window and the manager with glasses or supervisor I’m guessing opened the window and said with an attitude “you guys didn’t say mint Oreo, that’s why we made it regular.” I absolutely said mint Oreo because it’s a regular we order and my sister doesn’t like regular Oreo so why would I say regular Oreo? Anyways I said “no we said mint Oreo” and she continued to give me attitude and tell me I was wrong and said after rolling her eyes at me “it’s being remade anyways”. I said “you know what? I’m good thanks.” And left and wasted $5 because I don’t want anything from someone who is so rude and gave me attitude like a high school student. I won’t be returning back as long as she’s there. This isn’t the first time she’s had a bad attitude with me and others apparently.

Atmosphere: 1

Food: 5

Service: 1

It's probably the better DQ in this town.I'd recommend it.

Atmosphere: 4

Food: 5

Service: 4

Poor customer service.

Food: 4

Service: 1

DQ ice creams are always delicious! I absolutely love them.

Atmosphere: 5

Food: 5

Service: 5

I have been to many dairy queen locations and all I have to say is this location has the worst blizzards ever. Your basically paying $6 for a cup of vanilla ice cream because they barley put any toppings in it. Not to mention the people that work here are extremely rude. If your looking for a dairy queen to go to in Peterborough, I would definitely recommend going to the Landsdowne location

Our 2 year olds were here last night and after having their first ice cream cones they were (of course) full of energy. There was only one other friendly couple there, so the kids ran around and had fun. The staff was so awesome and were very kind to the kids. We were so grateful for them and it was nice to not have to worry about being judged for high energy kids.

Atmosphere: 5

Food: 4

Service: 5