Pizza Hut in Peterborough

“Even with the dining room permanently shut down, they are the only ones who addressed my order correctly and made it the most delicious pizza I have had in a while.

Parking: Very accessible

Wheelchair accessibility: Very accessable“

“Update:

30m later refire got delivered and it's perfect like the other deliveries were. I don't understand why they wouldn't just offer to make it this way in the first place rather than try fluff it. For now, I can say I'll keep ordering there since they made right with the mistake and hopefully it's remains a positive experience.

Thank you to the driver who understood why we asked for a refire. We're not sure where the blame lies; and honestly people fall it's fine, glad you could deliver the refire understanding that.

Original Post:

It's unfortunate - the last 3 orders got a perfect review on their email requests - this last order was under-par. It's not about whether the pizza is just edible or not, it's a matter of presentation as well; a pizza is not and should never be treated as a panzerotti. Shame because you can tell it came out of the oven flawlessly, no cook want's their pizza to look as ours did.

We understand in this household with kids, accidents happen - but we don't put our accidents onto other people to make it right, so why should a business not make it right with consumers?

You can see by the damage of the box, that someone slipped into it, likely landed their palm and crushed the top side box into the pizzas that were stacked. There is some cheese and toppings, that were separated from the crust. It's not the end of the world, the second pizza was curled up on one side, which I assume is due to crushing. However that's not what we paid $50 after taxes, delivery charge and tip for. If one isn't going give a care about presentation then lose the delivery charge; they are only a couple of blocks away, so they can't claim it waste gas.

The restaurant (have no idea who in charge that day) originally offered my spouse $20 credit - but both pizzas got damaged, and so did the box, why would that be acceptable? On the next call they finally agreed to send a refire (assuming they don't tamper with it) I'll re-edit the post to reflect it, should we get it. If not my review will reflect even lower.

Some may feel this is just about entitlement, but when you charge X amount for a service and meal - whether you dine in, take out or deliver; you should take ownership of your mistakes and not pass it on to the consumer to feel bad for wanting things made right.“