Being a pure Veg, I told the cashier and the owner himself made pizza for me. Thank you. Surely will visit quite often.
Atmosphere: 5
Food: 5
Service: 5
David
**edited to respond to review reply** Your response is a textbook non-appology, I will be following up with corporate, there are multiple reviews complaining about the same dishonest business practices being engaged in by your franchise location as well as a number of other issues not the least of which being public health issues such as drivers sitting on food preparation surfaces in street clothes and making no attempt to sanitize those surfaces after.
Pizza pizza should yank your franchise privileges for the damage you are doing to it's reputation, just a shameful way to operate a business. **end of response to owners reply**
Twice now this franchise has refused to honour the 40 minutes to your door guarantee. Last night they claimed that they had "attempted" delivery by phoning us and because we didn't answer they voided the guarantee and were expecting us to pay with the driver actually ringing the doorbell 5 minutes late of the guarantee. The guarantee is "at your front door or lobby" nowhere on the email or the website description of the guarantee does it mention a phonecall being part of the guarantee, the website did say pizza pizza can void the guarantee for any reason so I guess it's meaningless if they can deliver late and then just come up with some lame cop-out to void the guarantee. Why even have the guarantee if you don't honour it. It'll be a long time before we order from pizza pizza again. I assure you whatever they thought they'd make by forcing us to pay for late pizza they are loosing in lost sales from us taking a haitus from ordering from this crooked location.
We also didn't take the order so it either went into the garbage or the delivery guy ate it, what a waste.
Do better
Atmosphere: 1
Food: 1
Service: 1
harshpreet kaur
Customer service is really great and pizza is awesome and it’s a great experience with great surroundings. I had a great experience with amarjeet, she is doing a really good job. Keep it up
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Poutine
Paramjit Sohal
I ordered the food from this Pizza Pizza and I got HUMAN HAIR in my food. I have attached the picture here. Complaint is raised in UBER also.
Atmosphere: 1
Food: 1
Service: 1
gurpartap malhi
Worst experience ever.The pizza was unbanked, dough was not cooked properly .
Atmosphere: 1
Food: 1
Service: 1
Preston Derasp
These days their promotional quote means nothing, they don't care if it takes longer than 40 minutes because they will scheme any way they can to get out of it. Like delivering it to the wrong address. then coming to my house late with a coke as a "peace offering" to save his own ass. Not to mention him hanging up on me to set the order delivered so I COULDNT GET A REFUND. I couldnt even take a screenshot his location because it kicked me out. Never the less I have the call logs of when it happened and when I placed the order. Then everyone at pizza pizza refuses to acknowledge their mistakes. this is the second time with the same delivery driver and I dont even care anymore. I called for my refund and they said it would be available in 24 hours. I havent got a refund a week later and I'm disgusted with their dishonesty and their disloyalty to their own customers. What happened to genuine food business? Terrible.
Atmosphere: 1
Food: 3
Service: 1
Monica Konkle
absolutely horrible service for delivery and management at this location. not only has this happened once but twice as I've ordered for delivery and the guy called, went to the wrong address aka near lansdowne place and state its delivered, hanging up on my husband and i even after we said it's the wrong address.
about another 20 mins goes by making it late so now we call management to explain the issue only to be put on hold 4 times and be asked the same question "did you get it yet?" which we reply with "no." and that he was still on the other southern side. we hang up in frustration and the delivery guy arrives, when I go to confront the driver, they plead not to call the store and honour past the 40 minutes (free.) in which I said that if the online policy is "40 minutes or free" then you guys should honour this, plus it's now luke warm pizza. he gave us a coke that we didn't even order and tried compromising it with that and I just went inside because even after explaining the issue, all he could say was "sorry' and "don't call the store"
if I could give zero stars on this business I absolutely would, but the star is simply for corporate since we were able to contact them over this issue and they are honoring our free meal and expecting a refund in 24 hours EVEN though the store tried to play it off as delivered on time since he marked it delivered at the WRONG address.
if this place can't honour this policy then simply don't have it in place!! DO BETTER!!
Atmosphere: 1
Food: 2
Service: 1
prince pokhrel
Worst service ever Worst pizza of my life, i visited the place at night and the pizza was not even cooked properly .
Being a pure Veg, I told the cashier and the owner himself made pizza for me. Thank you. Surely will visit quite often.
Atmosphere: 5
Food: 5
Service: 5
**edited to respond to review reply**
Your response is a textbook non-appology, I will be following up with corporate, there are multiple reviews complaining about the same dishonest business practices being engaged in by your franchise location as well as a number of other issues not the least of which being public health issues such as drivers sitting on food preparation surfaces in street clothes and making no attempt to sanitize those surfaces after.
Pizza pizza should yank your franchise privileges for the damage you are doing to it's reputation, just a shameful way to operate a business.
**end of response to owners reply**
Twice now this franchise has refused to honour the 40 minutes to your door guarantee. Last night they claimed that they had "attempted" delivery by phoning us and because we didn't answer they voided the guarantee and were expecting us to pay with the driver actually ringing the doorbell 5 minutes late of the guarantee. The guarantee is "at your front door or lobby" nowhere on the email or the website description of the guarantee does it mention a phonecall being part of the guarantee, the website did say pizza pizza can void the guarantee for any reason so I guess it's meaningless if they can deliver late and then just come up with some lame cop-out to void the guarantee. Why even have the guarantee if you don't honour it. It'll be a long time before we order from pizza pizza again. I assure you whatever they thought they'd make by forcing us to pay for late pizza they are loosing in lost sales from us taking a haitus from ordering from this crooked location.
We also didn't take the order so it either went into the garbage or the delivery guy ate it, what a waste.
Do better
Atmosphere: 1
Food: 1
Service: 1
Customer service is really great and pizza is awesome and it’s a great experience with great surroundings. I had a great experience with amarjeet, she is doing a really good job. Keep it up
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Poutine
I ordered the food from this Pizza Pizza and I got HUMAN HAIR in my food. I have attached the picture here. Complaint is raised in UBER also.
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever.The pizza was unbanked, dough was not cooked properly .
Atmosphere: 1
Food: 1
Service: 1
These days their promotional quote means nothing, they don't care if it takes longer than 40 minutes because they will scheme any way they can to get out of it. Like delivering it to the wrong address. then coming to my house late with a coke as a "peace offering" to save his own ass. Not to mention him hanging up on me to set the order delivered so I COULDNT GET A REFUND. I couldnt even take a screenshot his location because it kicked me out. Never the less I have the call logs of when it happened and when I placed the order. Then everyone at pizza pizza refuses to acknowledge their mistakes. this is the second time with the same delivery driver and I dont even care anymore. I called for my refund and they said it would be available in 24 hours. I havent got a refund a week later and I'm disgusted with their dishonesty and their disloyalty to their own customers. What happened to genuine food business? Terrible.
Atmosphere: 1
Food: 3
Service: 1
absolutely horrible service for delivery and management at this location. not only has this happened once but twice as I've ordered for delivery and the guy called, went to the wrong address aka near lansdowne place and state its delivered, hanging up on my husband and i even after we said it's the wrong address.
about another 20 mins goes by making it late so now we call management to explain the issue only to be put on hold 4 times and be asked the same question "did you get it yet?" which we reply with "no." and that he was still on the other southern side. we hang up in frustration and the delivery guy arrives, when I go to confront the driver, they plead not to call the store and honour past the 40 minutes (free.) in which I said that if the online policy is "40 minutes or free" then you guys should honour this, plus it's now luke warm pizza. he gave us a coke that we didn't even order and tried compromising it with that and I just went inside because even after explaining the issue, all he could say was "sorry' and "don't call the store"
if I could give zero stars on this business I absolutely would, but the star is simply for corporate since we were able to contact them over this issue and they are honoring our free meal and expecting a refund in 24 hours EVEN though the store tried to play it off as delivered on time since he marked it delivered at the WRONG address.
if this place can't honour this policy then simply don't have it in place!! DO BETTER!!
Atmosphere: 1
Food: 2
Service: 1
Worst service ever
Worst pizza of my life, i visited the place at night and the pizza was not even cooked properly .
Pizza looks like already cooked before.
Atmosphere: 4
Food: 2
Service: 3
Butter chicken pizza is amazing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
loved it
Atmosphere: 5
Food: 5
Service: 5
Worth visiting
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Spicy BBQ Chicken Pizza
Godson is amazing. I like his service and help. The pizza was too good.
Atmosphere: 5
Food: 5
Service: 5
Great customer service and good pizza
Atmosphere: 5
Food: 5
Service: 5
Best pizza in town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread
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