Tim Hortons
1527 Water St, Peterborough
(705) 876-0342
Recent Reviews
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This one of the fastest Drive-Thru I've been to in a while. They made my coffee right and it was quick. Someone I was with ordered a wrap and was done well. Very well done.
Atmosphere: 4
Food: 4
Service: 5
The refreshers are a life saver during the summer
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Potato Wedges
Daryl is awesome. Helped us out with our meals and is super nice. Blessings to him.
Atmosphere: 5
Food: 5
Service: 5
Let me start by stating I do not like their donuts. I only went there because I was pucking up donuts and muffins for someone else. They don't have maple dip donuts there. Like ever!!!
Atmosphere: 3
Service: 5
I had a wonderful experience at this branch of Tim Hortons thanks to the very kind manager. I had accidentally left my bag behind (which contained a number of valuable and sentimental items), and by the time I realised I was a 3 hour drive away, it was incredibly stressful. When I rang the store, the female member of staff was incredibly helpful and professional. They had already found and retained the bag and were very reassuring that it would be kept safe and marked for the attention of the manager.
The next day I rang and spoke to the Manager, Sarah, she knew all about the bag having been left a note by her colleague. Sarah was incredibly helpful and friendly. I was hoping to arrange a courier to collect and deliver the bag to me, but I appreciated that packaging up an item and giving it to a courier isn't necessarily part of their role but Sarah was only too happy to help. We kept in touch via email and calls while I made the arrangements. Her friendly and personable manner really made a difference in a very difficult situation. She packaged the bag up securely and left instructions for her colleague to hand it to the courier in her absence. The bag arrived safely and with everything inside.
I am sincerely grateful to the staff at the store for safely recovering the bag and keeping it safe and to Sarah for going beyond the realms of her usual job description and also being so kind.
This level of customer service not only reflects well on the store but such a personal touch is important to brand reputation for a large company such as Tim Hortons.
Atmosphere: 5
Food: 5
Service: 5
Gives you the wrong order on multiple occasions and makes you wait 15 minutes meanwhile you are the only person in line and not much was ordered.
It's convenient for if it was not on my way to work I would not go here
By far the best Tim Hortons in Peterborough. Coffee is always made perfectly. Daryl is the nicest human being I’ve ever met and has the best customer service ever. Give that lovely man a raise ❤️
Coffee and bagels hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tim-Bits
Fast. Clean. Friendly staff. Gets busy on weekends. Dont even bother looking for a seat early sundays. The church folk pack the place.
Parking: I dont think i have ever seen a larger parking lot for a Tim Hortons
Kid-friendliness: Kids love timbits.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burnt Bagel with Cheddar
Restaurantji Recommends
They can't take an order or give you what you ordered. Absolutely crap service.
Food: 1
Service: 1
Great location. Always friendly and fast!
Atmosphere: 5
Food: 5
Service: 5
My friend paid for everything, the workers were super flexible and offered to change our order to what we originally wanted after the hashbrowns went back in stock
Atmosphere: 5
Food: 4
Service: 5
Great service, Daryl was very kind !
Service: 5
Good customer service, and food is great!
Atmosphere: 5
Food: 5
Service: 5
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