Tim Hortons

Inside of the lansdowne mall. Very nice employees and food/drinks are good as well

Atmosphere: 5

Food: 5

Service: 5

I've have been Tim Hortons for long time getting to know me having lunch or dinner.

Atmosphere: 5

Food: 5

Service: 5

Awesome place , friendly staff

Atmosphere: 5

Food: 5

Service: 5

I came in to get a muffin and a drink, I left with those and a smile. The staff were happy, polite, and kind. My muffin (chocolate chip) was fresh and tasty. Every time of come in, I've always been greeted warmly and helped in a timely manner. Will for sure return.

Atmosphere: 4

Food: 5

Service: 5

2 stars because the lady at the counter was so sweet, and super stressed. We ordered a bagel, 2 donuts and a coffee.
Took me 20 minutes to get my coffee (which tasted pretty awful) and when we left, people that were there waiting before us, we're still waiting.
Maybe staff appropriately for a lunch rush or work on communication with your employees.

Atmosphere: 1

Food: 3

Service: 1

My sandwhich bum was burnt ruins the whole thing.

Rude staff.

Atmosphere: 1

Food: 2

Service: 3

great service

Atmosphere: 5

Food: 5

Service: 5

Great service! Always friendly!

Atmosphere: 5

Food: 5

Service: 5

I bought two salted caramel tarts from this Tim's store this morning and it doesn't taste like other normal baked tarts. I returned both (one had one bite off, and another still whole untouched). The staff (Ms. Dana) understands my preference for a fully baked tart and not a frozen and thawed tart (which tasted half-baked) and refunded me on the 1st tart, and said she will refund me on the 2nd tart when I bring it back later.

Later, I returned the 2nd tart (whole and untouched). However, this time the manager (Ms. Tammy) attended to me, and insisted there's nothing wrong with their tarts and refused to refund on my 2nd tart. I explained to her again that the tart tasted half-baked and not good. She said they just thawed the frozen tarts and sell like that.

She totally ignored the fact that her staff (Ms. Dana) had just verbally agreed and allowed for refund on my 2nd tart a while ago, and I had to queue again at the counter for the 2nd refund.

There is no communication amongst the Tim's staff and the manager does not bother to re-check with the staff again.

The manager had disappointed me greatly. From the way she talked, I felt that she does not respect her customers, and she also does not respect the decisions made by her own staff (for the 2nd refund).

I had been a customer to this Tim's for the last 8 years, and this is my first complaint on this store - specifically on the Manager, Ms. Tammy. I had been to many Tim's around PTBO County, and I have not met such a disrespectful and uncaring Manager. I don't think she appreciates customers at all, and that she acted very bossy.

I hope the Franchisee for this store is going to change the Manager very soon - as she does not care about her staff and her valued customers. At the very least, please send her for retraining again - on customer service and managing customers' feedbacks/complaints. She severely lacks such understanding of her customers.

With disappointment,
Kai

Atmosphere: 1

Food: 1

Service: 1

Super friendly staff, and very quick service!!

Atmosphere: 5

Food: 5

Service: 5

Got a BBQ chicken bowl and the guy who made it did it SO WELL. Bro absolutely COOKED! Love this place

Atmosphere: 5

Food: 5

Service: 5

Kind lady helped me out and spoke fluent English always a plus

Atmosphere: 4

Food: 5

Service: 5

I’m a usual at this location and the service has always been amazing. Tammy who works there is amazing and never been disappointed

Atmosphere: 5

Food: 5

Service: 5

Always had great service from the ladies at this location

Atmosphere: 5

Food: 5

Service: 5