The staff is very rude to all the customers. They always reply in a bad manner when someone ask for help or something. This is not expected from Tim, I don’t know why they talk like that but they are always frustrated even in the morning. That was worst experience I never had before at Tims. This is specially for old ladies in staff.
Atmosphere: 1
Food: 1
Service: 1
Bhavinder Singh
Staff is too rude, Bad customer service, It is not expected from Tim hortons service. I visit for a customised drink and they started making fun in front of other customers. If they do not want to make the drink they can just tell me not the other people there. A worst Tim i had ever visit.
Atmosphere: 1
Food: 1
Service: 1
Amanjyot Kaur
Staff was too rude, i buy coffee and coffee was cold then i talk with one lady that i just buy a coffee its the morning time coffee is cold she said rudely that use the microwave to make it warm. Very rude staff…..and poor service…
Atmosphere: 1
Food: 1
Service: 1
PRABHJOT SINGH
Serve cold F.V in the morning at the time of 9 am and refuse to change it. And say rudely that go use microwave
Atmosphere: 1
Food: 1
Service: 1
Jasmine kaur
Unprofessional staff
Food: 3
Service: 2
Mani Kandola
Tim has a survey codes which they give to customer when they buy anything by which customer Can get $1 French vanilla, hot chocolate and Iced coffee I asked the lady on cash can I use this she told me let me check with manger and the old lady with glasses came and told me that this location don’t accept survey code I understand it might be their policy but that lady was so rude and told their associate that this students they do scam and fraud taking screenshots of survey and using it again on my face which I have never done that was my first time using survey code she was rude and showing attitude I felt so bad that’ was worst morning I ever had I think if they need to be treated with respect they should respect others first doesn’t matter what’s age and profession
Jashanpreet Singh
Bad customer service and way off talking
Atmosphere: 1
Food: 1
Service: 1
Manvir Singh
Staff doesn’t behave properly and doesn’t know way of talking
Atmosphere: 1
Food: 1
Service: 1
Aidan Gallant
Was waiting in line for an order that was supposed to be done at 8:40 according to the app. It was 20 minutes late. There was barely anyone there, shouldn't have to wait that long.
Atmosphere: 2
Food: 3
Service: 1
Harsh Gill
I ordered a small ice cap with an espresso shot and a muffin from the kiosk beside Tim Hortons. While waiting, my order was placed on the counter, clearly labeled with my name. When I went to pick it up, the staff gave me attitude and told me not to touch the items, even though they were mine. Both the muffin and coffee had my name on them, but instead of helping, I was given a hard time for no reason. Really poor service.
I want to bring to your attention a recurring issue I have experienced at one of your locations. I frequently order an iced coffee with extra cane syrup and espresso foam as part of my routine before heading to class. However, multiple times (approximately 3-5 times), my order has been incorrect. 1. Espresso Foam Not Provided – Today, I was served by an employee named Adam, and instead of espresso foam, I was given whipped topping. When I pointed this out, I was still provided with the wrong item instead of being informed that espresso foam was unavailable. 2. Extra Cane Syrup Mishandled – Rather than adding the extra cane syrup directly to my iced coffee, I was given a separate cup with syrup pumps in it, which is not how I expected my order to be prepared.
This has happened multiple times, and I believe better communication is needed. If an item is unavailable, I would appreciate being informed rather than receiving an unannounced substitution.
I have attached a screenshot for reference. I hope this feedback helps improve the experience for myself and other customers.
Twinkaljit Singh
The two ladies working here are really rude ,they make a mistake and dont even own up for that , instead they always throw attitude. Im a daily customer , its been more than a year, but they still didnt learn how to give customer service. They should learn from the students working with them. If you dont wanna work then just dont work but dont let customers change their mind to come to tims.
Steve
On Thursday evening, February 20, 2025, I visited Tim Hortons and had a really unpleasant encounter. The service was extremely slow because the student employees were more focused on chatting in their mother tongue than attending to customers efficiently. There was a long queue, and instead of managing it properly, they seemed to enjoy their conversations while ignoring the fact that customers were waiting.
Additionally, I noticed a lack of professionalism in appearance; some employees did not wear name tags, and male staff members did not wear beard nets, raising hygiene concerns. Customer service should be a priority, but unfortunately, it felt like the staff didn't care at all.
I hope management takes this seriously and ensures that employees follow proper hygiene protocols, wear name tags, and communicate professionally in English to maintain efficiency and respect for all customers.
Atmosphere: 1
Food: 1
Service: 1
Sarah B
Waited over 15 minutes for a bagel, in that time I watched the woman on the food station (she had her glasses taped together) cough into the open food at least 3 times. When u got my food, it didn't have half the stuff i ordered and paid for.
Hayden Wood
They gave me the wrong food after waiting for 10 mins and it didn’t even have the chicken I ordered. Herd the pink haired woman yell at her fellow employees and say they where out of what I ordered with out informing me and just giving me the wrong product
The staff is very rude to all the customers. They always reply in a bad manner when someone ask for help or something. This is not expected from Tim, I don’t know why they talk like that but they are always frustrated even in the morning. That was worst experience I never had before at Tims. This is specially for old ladies in staff.
Atmosphere: 1
Food: 1
Service: 1
Staff is too rude, Bad customer service, It is not expected from Tim hortons service. I visit for a customised drink and they started making fun in front of other customers. If they do not want to make the drink they can just tell me not the other people there. A worst Tim i had ever visit.
Atmosphere: 1
Food: 1
Service: 1
Staff was too rude, i buy coffee and coffee was cold then i talk with one lady that i just buy a coffee its the morning time coffee is cold she said rudely that use the microwave to make it warm. Very rude staff…..and poor service…
Atmosphere: 1
Food: 1
Service: 1
Serve cold F.V in the morning at the time of 9 am and refuse to change it. And say rudely that go use microwave
Atmosphere: 1
Food: 1
Service: 1
Unprofessional staff
Food: 3
Service: 2
Tim has a survey codes which they give to customer when they buy anything by which customer Can get $1 French vanilla, hot chocolate and Iced coffee I asked the lady on cash can I use this she told me let me check with manger and the old lady with glasses came and told me that this location don’t accept survey code I understand it might be their policy but that lady was so rude and told their associate that this students they do scam and fraud taking screenshots of survey and using it again on my face which I have never done that was my first time using survey code she was rude and showing attitude I felt so bad that’ was worst morning I ever had I think if they need to be treated with respect they should respect others first doesn’t matter what’s age and profession
Bad customer service and way off talking
Atmosphere: 1
Food: 1
Service: 1
Staff doesn’t behave properly and doesn’t know way of talking
Atmosphere: 1
Food: 1
Service: 1
Was waiting in line for an order that was supposed to be done at 8:40 according to the app. It was 20 minutes late. There was barely anyone there, shouldn't have to wait that long.
Atmosphere: 2
Food: 3
Service: 1
I ordered a small ice cap with an espresso shot and a muffin from the kiosk beside Tim Hortons. While waiting, my order was placed on the counter, clearly labeled with my name. When I went to pick it up, the staff gave me attitude and told me not to touch the items, even though they were mine. Both the muffin and coffee had my name on them, but instead of helping, I was given a hard time for no reason. Really poor service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I want to bring to your attention a recurring issue I have experienced at one of your locations. I frequently order an iced coffee with extra cane syrup and espresso foam as part of my routine before heading to class. However, multiple times (approximately 3-5 times), my order has been incorrect.
1. Espresso Foam Not Provided – Today, I was served by an employee named Adam, and instead of espresso foam, I was given whipped topping. When I pointed this out, I was still provided with the wrong item instead of being informed that espresso foam was unavailable.
2. Extra Cane Syrup Mishandled – Rather than adding the extra cane syrup directly to my iced coffee, I was given a separate cup with syrup pumps in it, which is not how I expected my order to be prepared.
This has happened multiple times, and I believe better communication is needed. If an item is unavailable, I would appreciate being informed rather than receiving an unannounced substitution.
I have attached a screenshot for reference. I hope this feedback helps improve the experience for myself and other customers.
The two ladies working here are really rude ,they make a mistake and dont even own up for that , instead they always throw attitude. Im a daily customer , its been more than a year, but they still didnt learn how to give customer service. They should learn from the students working with them. If you dont wanna work then just dont work but dont let customers change their mind to come to tims.
On Thursday evening, February 20, 2025, I visited Tim Hortons and had a really unpleasant encounter. The service was extremely slow because the student employees were more focused on chatting in their mother tongue than attending to customers efficiently. There was a long queue, and instead of managing it properly, they seemed to enjoy their conversations while ignoring the fact that customers were waiting.
Additionally, I noticed a lack of professionalism in appearance; some employees did not wear name tags, and male staff members did not wear beard nets, raising hygiene concerns. Customer service should be a priority, but unfortunately, it felt like the staff didn't care at all.
I hope management takes this seriously and ensures that employees follow proper hygiene protocols, wear name tags, and communicate professionally in English to maintain efficiency and respect for all customers.
Atmosphere: 1
Food: 1
Service: 1
Waited over 15 minutes for a bagel, in that time I watched the woman on the food station (she had her glasses taped together) cough into the open food at least 3 times. When u got my food, it didn't have half the stuff i ordered and paid for.
They gave me the wrong food after waiting for 10 mins and it didn’t even have the chicken I ordered. Herd the pink haired woman yell at her fellow employees and say they where out of what I ordered with out informing me and just giving me the wrong product
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