Cakes N Shakes by La Dip Pickering

Overpriced, stale cake.Find somewhere else to go, anywhere.

Atmosphere: 1

Food: 1

Service: 1

Your place do not dip cookies right or crumble. Ordered the Oreo dip and got Carmel, the kit kat pieces were not stuck on the dip. The cake is frozen for the raspberry moose and the writing is sloppy. The company sucks

Atmosphere: 1

Food: 1

Service: 1

AVOID AT ALL COST!I cannot stress enough how abysmal my experience was with Cakes n Shakes at 1010 Brock Rd in Pickering. From the moment I made a phone call, I was subjected to a nightmare of incompetence and hostility that I wouldn't wish upon my worst enemy.First off, let's talk about their customer service. It was like entering a war zone where the staff were the enemy combatants. I was transferred through not one, not two, but three different employees, each with an attitude so toxic it could kill houseplants. It was as if they were competing in the Hostility Olympics, and they were dead set on winning gold.Now, onto my simple question about their donuts. You'd think asking about a pastry wouldn't be cause for World War III, but apparently, it was. Not one of the three stooges could manage to answer my question without rolling their eyes so hard I could practically hear them over the phone. And don't even get me started on their inability to maintain composure. It's like they were allergic to professionalism and civility.

They don’t know the menu . Says gluten-free but they don’t have anything gluten-free

I went to this business once and I will not be returning.My experience was not pleasant due to bad customer service and sub par ice cream at a premium price.I looked at the menu and ordered some ice cream. After paying I reviewed my receipt and noticed I was charged a different fee to have my ice cream dipped.I asked the attendant what's the difference between what I got and what I thought i was going to get. She simply looks at me and doesn't say a word and then called for what i think is her supervisor. They then proceed to talk between themselves in front of me in a foreign language.After a minute or so I asked the supervisor if she would like to hear from me what my question is. She says "what is it?". I asked my question and she replies dismissively, "I don't know, we are a franchise and there is nothing we can do".I don't know if it was a language barrier but it seemed to me that they aren't prepared. Additionally the ice cream dip was watery. Not worth the addition $1.25. plus they had no napkins. I had to hold my $6 ice cream cone with a brown paper towel.I do not recommend it.

Everything is frozen, like a brick. It needs a day to unfreeze. Don’t recommend it. I was told on the phone to put it in the microwave as that is what they do in store. Gross.

Pistachio ice was delicious and my kids enjoyed the bubble gum ice. Friendly service.

This place has not found its legs yet. Inconsistent and disappointing. Tried the donuts and they were frozen in the middle. $24 is excessive for 10 small frozen donuts. They also advertise items they do not offer. Milkshake was ok. Razzles super disappointing. The man who appears to own or run the Mr sub and cakes n shakes speaks so poorly to his female colleagues it’s hard to watch or listen to. We won’t be back. Gave them 3 strikes

Got coupons in the mail so we figured we would try out this new place. I ordered a dozen "regular" donuts for $10 which I think is ridiculous. These regular sized donuts are 2" in diameter! That's it! The regular price for 12 of these is $24, absolutely not worth it! The donuts are dipped and topped right in front of you, and it's a hot mess when you open up the box. The donuts are stale. Worse than grocery store stale. The toppings honestly didn't even taste that great. I got an Oreo dipped with Oreo crumbled on top, Salted Caramel dipped with Sprinkles on top, and what I think is Milk Chocolate with crushed Smarties on top (this is not what I had asked for, but he made a mistake. I can forgive that). I took a look at the prices and everything is outrageously expensive. $89+tax for a Cheesecake Factory cheesecake? Please tell me that is not a normal price people would pay for such a small cheesecake. We will definitely not be going back, not even to try something different with one of the other coupons. Save your money and get fresh, huge, and significantly cheaper donuts at Port Union Bakery. Worth the short drive...

Not sure what a Razzle is supposed to be but this is not what I expected. This was supposed to be skor and caramel. It is what I think is ice cream blended with milk and crushed candy on top. There's also pretzels?? I've never thrown out an ice cream treat after two bites.

Delicious flavours . Got 2 milk shakes and a ice cream . Refreshing . Served from bhavesh with good customer services

Ordered a whole choco fudge cake. Extremely dry. Barely any frosting. I’ve had better from the grocery store for $10. This was not worth $36.99. Will not shop at this store again.

I wouldn't recommend. The staff left earlier than the listed time so we had to be served by the Mr.Sub staff. He didn't know how to make anything but not his fault. We bought a slice of cake and a single scoop of ice cream. We threw both out. The cake was so stale that I couldn't get my fork through it. The ice cream had a really bad taste, my kid couldn't finish it. We were excited to see a dessert place open late but were really disappointed. Better off going to Baskin Robbins or DQ.

We placed an order via just eat. 20 minutes after the end of the delivery time slot it wasn’t here so I rang up and they said it was on its way so we continued to wait. An hour and a half after we ordered it (it was only a two item order) it was still not here so I rang up again and asked to cancel it as we were over the waiting by that point. They told me they had delivered it to someone that was waiting outside. ( we are a flat with a separate entrance and were both inside the whole time) . They were adamant they had delivered it, even though they didn’t follow the delivery instructions I left on the order- if they had they wouldn’t gone straight to our door but the delivery driver clearly didn’t do this and just assumed the person stood outside was who ordered it. I wouldn’t have minded but the man on the phone was talking to me asif I was lying and when I asked if we would get a refund via just eat he put the phone down on me mid sentence. My partner rang back up and explained the man had put the phone down on me and eventually he got to talk to the owner of the business. They were refusing to understand that we never received the order and the delivery driver didn’t follow the instructions which is why she gave it to the wrong person. They offered to send it out again and we said don’t bother, we just want the refund. They accused us verbally of already having the order and now wanting to get the money back (for a £10 Order - really?). Anyway it progressed and the owner started swearing at us and refusing to give us a refund. I wouldn’t know if the food was nice so I can’t comment on that, but I can say the customer service is absolutely shocking. Can you blame us for not wanting the food after 1 and a half hours of waiting and ringing up to cancel? For this I would never recommend them. If they would have just apologised, admitted their delivery driver made a mistake and admitted even if the driver had set off in the delivery window, it still wouldn’t have been delivered til40 minutes after the time frame, or even just offered a voucher for a future purchase, it would’ve been fine. But they were just rude and accusational. I would not recommend.

Amazing desserts everytime 100% recommend!⭐️