Incredible service, and exceptional value. Our server went above and beyond our expectations.
Pat
The prime rib was over cooked and extremely fatty. Although this is a characteristic of this cut, it was not trimmed at all resulting in almost half of the serving being inedible. The server and manager were not very responsive to feedback.
William
We frequently dine at Copperhorn Meet House Pickering and always enjoy our dining experience. The staff are very attentive, and the food is always served perfectly as ordered.
Kristen
Our server Audrey was amazing. She was attentive, kind, and very apologetic for the poor experience we had with the food. We ordered the French onion soup and Caesar salad for appetizers which were fine. For our main course, we ordered a porter house to share with a side of whipped potatoes and an extra fully loaded baked potato and an add-on of scallops. We ordered our porter house medium rare, but when it arrived, the steak was a wide range of temperatures from medium to well done. We immediately notified the chef and who appeared to be the dining room manager and the chef was extremely rude and dismissive and gas lit us into believing it was medium rare. He stated it was medium rare and walked away without even offering to prepare a new steak. Thankfully the manager had some sense of customer service and offered to replace it. Unfortunately at this point we realized the entire steak would have to go to waste and that was the last thing we wanted. After we started eating, we realized the scallops were undercooked, almost raw. There was no colour, no sear and looked like they steamed it. It was absolutely disgusting. I've seen photo reviews on google and the scallops did not look like this. At this point, we asked the manager to take it away and remove it from our bill, which they did. They also offered complimentary dessert but honestly, everything was just so mediocre and not worth the price. A small can of Montellier sparkling water cost $8, the porterhouse was $88 and scallops $24-28?? The only saving grace here was the empathetic server. Overall, I would NOT recommend this restaurant and I would suggest the restaurant not allow the chef to be customer facing.
Shawn
Mikel (apologies if the spelling is incorrect) was our server for the evening. He was very professional , polite and attentive with us. The salmon appetizer was presented beautifully and did not disappoint! Our steak s were cooked to perfection and complimented with a a delicious bottle of Sandbanks wine. The hostess Jaren was pleasant and accommodate our seating preferences. We will definitely be returning for an other dining experience the next time we travel to the city. Excellet!!
Tonya
What a beautiful restaurant, our server was very good. There was very few or limited options if your not a steak person. The price was $300 ( a little under) for two people). One person doesn't drink. I felt the price was well over for what it was. We had the filets and no appetizers and 2 beers and shared 1 dessert shared. 3 sides. No wine -
Ruth and Ed
This was our second visit and it was excellent again 👍👍👍👍 Our server Enrique was very friendly and very helpful 😊 The food was delicious and we will definitely be back on next visit to the hotel ! 5 STAR ALL THE WAY ⭐️⭐️⭐️⭐️⭐️
Ilan
Food was Amazing Greta quality Fresh Price is too high for New York stake Or any stake The rest of the food was decent price
Lennox
My experience was not as expected! I was told I could not use my Comp Casino Dollars on Menu specials only on regular priced menu items which was not clearly stated it was verbally said to me before placing my order NOT GOOD .. !
Robin
We loved this restaurant the first time we dined. The food and service were exceptional. This most recent visit was not at the same level in terms of service. Our original reservation was for 6:45 but we were able to be seated at 6:15 which should have allowed plenty of time for food and drinks. The service was incredibly slow with no explanation nor apology. The server knew we had tickets to the 8pm show but that did not seem to help speed anything up. Our friend was served beer in a soapy glass which you can imagine how awful that was. The replacement beer took at least 10 minutes with again no explanation or apology. Clearly there was something going wrong behind the scenes as this was not the level of service we expected. I would expect a casino restaurant to be staffed for a busy Saturday night but this did not seem to the be the case. Beside our table sat a tray of dirty dishes from another table. Very unpleasant. We would return for the food so cudos so the chef but front of house has some work to do.
Excellent experience from start to finish. Steaks were cooked perfectly and the service was top notch. Will return for sure!
Dominick
The food was good but overpriced. The pricing is likely due to the fact they're in a casino as the items where about 50-70% more then they should have been. The service was very good though, from the host to our server. We will not go back though as the value was not there.
karen
I thought the food was subpar for the price. The mashed potatoes had lumps in them and the prime rib was bland. The next time I go back to Pickering Casino I would prefer to try the casual restaurant.
donna
Thank you, Cordoba for being so attentive, and patient answering all our questions. You were very professional and very friendly to talk to. Our server, Enrique was very professional and very knowledgable about any foods and so far as dietary restrictions apply. He was super friendly and very attentive. The steak was amazing. I had the porterhouse and it just melted in my mouth and so flavorful. It was really the bomb. Thank you again
Chris
Copperhorn was fantastic. Highly recommend. Unfortunately they are situated in the Pickering casino and with out a doubt the worst casino in Ontario. It's too bad such a wonderful restaurant is located there.
Incredible service, and exceptional value. Our server went above and beyond our expectations.
The prime rib was over cooked and extremely fatty. Although this is a characteristic of this cut, it was not trimmed at all resulting in almost half of the serving being inedible. The server and manager were not very responsive to feedback.
We frequently dine at Copperhorn Meet House Pickering and always enjoy our dining experience. The staff are very attentive, and the food is always served perfectly as ordered.
Our server Audrey was amazing. She was attentive, kind, and very apologetic for the poor experience we had with the food. We ordered the French onion soup and Caesar salad for appetizers which were fine. For our main course, we ordered a porter house to share with a side of whipped potatoes and an extra fully loaded baked potato and an add-on of scallops. We ordered our porter house medium rare, but when it arrived, the steak was a wide range of temperatures from medium to well done. We immediately notified the chef and who appeared to be the dining room manager and the chef was extremely rude and dismissive and gas lit us into believing it was medium rare. He stated it was medium rare and walked away without even offering to prepare a new steak. Thankfully the manager had some sense of customer service and offered to replace it. Unfortunately at this point we realized the entire steak would have to go to waste and that was the last thing we wanted. After we started eating, we realized the scallops were undercooked, almost raw. There was no colour, no sear and looked like they steamed it. It was absolutely disgusting. I've seen photo reviews on google and the scallops did not look like this. At this point, we asked the manager to take it away and remove it from our bill, which they did. They also offered complimentary dessert but honestly, everything was just so mediocre and not worth the price. A small can of Montellier sparkling water cost $8, the porterhouse was $88 and scallops $24-28?? The only saving grace here was the empathetic server. Overall, I would NOT recommend this restaurant and I would suggest the restaurant not allow the chef to be customer facing.
Mikel (apologies if the spelling is incorrect) was our server for the evening. He was very professional , polite and attentive with us. The salmon appetizer was presented beautifully and did not disappoint! Our steak s were cooked to perfection and complimented with a a delicious bottle of Sandbanks wine. The hostess Jaren was pleasant and accommodate our seating preferences. We will definitely be returning for an other dining experience the next time we travel to the city. Excellet!!
What a beautiful restaurant, our server was very good. There was very few or limited options if your not a steak person. The price was $300 ( a little under) for two people). One person doesn't drink. I felt the price was well over for what it was. We had the filets and no appetizers and 2 beers and shared 1 dessert shared. 3 sides. No wine -
This was our second visit and it was excellent again 👍👍👍👍 Our server Enrique was very friendly and very helpful 😊 The food was delicious and we will definitely be back on next visit to the hotel ! 5 STAR ALL THE WAY ⭐️⭐️⭐️⭐️⭐️
Food was Amazing Greta quality Fresh Price is too high for New York stake Or any stake The rest of the food was decent price
My experience was not as expected! I was told I could not use my Comp Casino Dollars on Menu specials only on regular priced menu items which was not clearly stated it was verbally said to me before placing my order NOT GOOD .. !
We loved this restaurant the first time we dined. The food and service were exceptional. This most recent visit was not at the same level in terms of service. Our original reservation was for 6:45 but we were able to be seated at 6:15 which should have allowed plenty of time for food and drinks. The service was incredibly slow with no explanation nor apology. The server knew we had tickets to the 8pm show but that did not seem to help speed anything up. Our friend was served beer in a soapy glass which you can imagine how awful that was. The replacement beer took at least 10 minutes with again no explanation or apology. Clearly there was something going wrong behind the scenes as this was not the level of service we expected. I would expect a casino restaurant to be staffed for a busy Saturday night but this did not seem to the be the case. Beside our table sat a tray of dirty dishes from another table. Very unpleasant. We would return for the food so cudos so the chef but front of house has some work to do.
Restaurantji Recommends
Excellent experience from start to finish. Steaks were cooked perfectly and the service was top notch. Will return for sure!
The food was good but overpriced. The pricing is likely due to the fact they're in a casino as the items where about 50-70% more then they should have been. The service was very good though, from the host to our server. We will not go back though as the value was not there.
I thought the food was subpar for the price. The mashed potatoes had lumps in them and the prime rib was bland. The next time I go back to Pickering Casino I would prefer to try the casual restaurant.
Thank you, Cordoba for being so attentive, and patient answering all our questions. You were very professional and very friendly to talk to. Our server, Enrique was very professional and very knowledgable about any foods and so far as dietary restrictions apply. He was super friendly and very attentive. The steak was amazing. I had the porterhouse and it just melted in my mouth and so flavorful. It was really the bomb. Thank you again
Copperhorn was fantastic. Highly recommend. Unfortunately they are situated in the Pickering casino and with out a doubt the worst casino in Ontario. It's too bad such a wonderful restaurant is located there.
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