McDonald's
1899 Brock Rd, Pickering
(905) 683-0944
Recent Reviews
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I visited this location around 1 pm on Nov. 18th, 2024. We entered our order using the ordering screen and waited for it to be filled. I noticed a high pitch beeping which just didn't stop. I couldn't believe the number of staff behind the counter. About five minutes went by, the beeping continued. A gal carrying two cash trays was going by and I asked if she was a supervisor/manager. She said no and continued on her way. I immediately asked her what the beeping was. She said it's an indicator advising something needs to be done to the fries. She then said no one wants to do the job so it continues to keep beeping. I couldn't believe my ears. On previous trips to this location, I've found the staff to be indifferent. They certainly don't appear to be working as a team. Prior to my order being filled, the beeping stopped and then started up again. We ate our meal in house with that stupid beeping going on throughout. It was really annoying. I should have asked to speak to the manager or supervisor, but I didn't. I have to be honest, our meal was spoiled by the continuous noise. We will not be returning to this location.
A very unsatisfied customer
Atmosphere: 2
Food: 3
Service: 2
Dining area is almost empty. I walked up to the front counter. Three employees were by the drive thru. I waited and waited and waited. Two looked up at me and went back to what they were doing.
I just wanted a tea. But I waited and waited and just gave up and left.
I once used the kiosk and had to wait over 15 minutes for them to make a tea. Like most McDonald’s it’s poorly managed.
And why is tea different prices. It’s just got water. McDonald’s charges more for more hot water? Ridiculous nickel and diming.
Atmosphere: 3
Food: 2
Service: 1
6 times in one month they’ve got my order wrong, and 4 of those times I got less than what I paid for. They can charge you for upsizing, but won’t give you what you paid for. Manager didn’t seem to care when I called. Told me I could come back and get it, no shit!
The inconsistency of what they do is incredible. Always, and I mean always something wrong on the order.
Atmosphere: 4
Food: 3
Service: 2
Ordered a hot chocolate with milk. I was handed hot water with milk in it. Gross. This has been an issue going here before specificially with hot chocolate previous winters and officially no matter if you hope their staff may have changed it seems to be a problem year after year.
Food: 1
I recently visited this McDonald’s and had an overall pleasant experience. The restaurant was clean, the staff was friendly and attentive, and my order was served promptly. The food was fresh and met my expectations, maintaining the classic taste that McDonald’s is known for. However, I was disappointed with the coffee—it was served cold, which affected my enjoyment of the beverage. I was hoping for a hot, energizing cup to accompany my meal, so this aspect fell short. I have experienced similar at McDonald’s too, so I think its not a problem with this restaurant in specific. Hope they can pay more attention to serving temperatures in the future, but aside from that, it was a good visit.
Parking: Huge parking facility.
Atmosphere: 5
Food: 3
Service: 5
Fries and burgers were cold and service is super slow...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Grand Big Mac, Kit Kat Mcflurry
Fortnite
Very slow.
Atmosphere: 1
Food: 1
Service: 1
The staff at this location are absolutly uninterested in their customers or doing their job properly. They barely acknowledge you when ordering inside or at the drivethrough and never once have I been asked for my code on the app, like they are supposed to do at the beginning of every order. When talking to the customers, they mumble, are barely audible and never smile.They don't look at you when handing you the food as they are too busy talking to their coworkers.
This is a customer service industry which demands that you pay attention to your customers, not to mention that it's just human decency to pay attention too the person you are speaking with. Perhaps it starts at the top at this location and the staff have never been taught how to interact with with customers properly.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I literally went to order my good and i not only got the wrong order but the order i had gotten wasn’t even completed. This place is a joke
Atmosphere: 1
Food: 1
Service: 1
When I go inside and ask for a fresh pot of coffee, response is not positive all the time !
Atmosphere: 5
Food: 5
Service: 4
They support geno. Not shopping here again.
Atmosphere: 2
Food: 2
Service: 1
There is a great worker who works some mornings and when he is in and I get a coffee from him it is made amazing it’s mixed and put together like something from a true coffee place and always satisfied when I have him making my coffee I definitely got to get his name next time true coffee barista at McDonald’s
Atmosphere: 3
Food: 5
Service: 5
Nothing bad for the store. GREAT FOOD GREAT Prices.
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