Perkins American Food Co.

Literally, the worst restaurant I have ever been in. There was nothing good about this place. The food was awful, dry and disgusting. The portions were so small that the plate was 3/4 empty. The service was unbelievably slow and the server was unbelievably rude. Expensive is not a word I can use for this place. It would be cheaper to eat at The Keg than it would to have two eggs and two sausages at Perkins.
Asking for the manager does not help, because the manager is never in the restaurant. I asked to speak to the manager and was told he was not there at 4:00 p.m. I called three different times, on three different days, during three different meal periods and each time I asked for the manager and was told he was not there.
Complaining to Head Office is not possible. If you try and send an online complaint, the system does not allow you to do that, because you need to enter five digit ZIP code and in Canada we only have six digit postal codes. If you try and call Perkins to make a complaint, they don't have a toll free number, only a local U.S. number, that is only accessible from Canada if you are willing to pay long distance charges.
The service was so bad that I went and bought a calling card to be able to call the United States. I finally was able to get a hold of someone at Perkins and they took my complaint and promised that someone would call me back within 48 hours. Guess what? It's been 7 days and nobody's called. I guess they take customer service very seriously at Perkins. I guarantee, that if someone made a complaint of this magnitude, about Perkins, in the United States, the manager of that restaurant would have been fired, but here Canadians are taken for granted and we are treated like garbage by these American corporations.

Atmosphere: 1

Food: 1

Service: 1

Always great service, a varied menu & consistently good food.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Blueberry Buttermilk Pancake Platter, Scrambled Eggs, Sausage

The food here is absolutely delicious! Our server Nithesh was excellent and we are extremely satisfied with everything! Would come back here for sure!

Atmosphere: 4

Food: 4

Service: 5

Great family restaurant, Had our group meeting here on Sunday
with 23 members. Great food good service. Will recommend this place for small gatherings and meetings.

Atmosphere: 5

Food: 5

Service: 5

Simple, easy going atmosphere.
Service was okay.
Food was fine.
Don’t order a steak.
Otherwise; No complaints:)

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Scrambled Eggs, Hash Browns & Toast

soooooo yummy and the server was so kind to us. get the home fries. my only complaint is that they had no greek omelette :(

update:
we came back but this time they had fall options. I got the same thing, an omelette and home fries, and it was delicious just like last time. I also got the pumpkin pancakes and they were wonderful. thank you to whoever is in the back cooking up these masterpieces.

Atmosphere: 5

Food: 4

Service: 5

Superb service especially Pooja. She is always friendly and courteous.

Atmosphere: 5

Food: 5

Service: 5

I love their pancakes. Coffee by the cup would be nice but...they sell it by the pot. Lots of parking is nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Eggs Benedict

We had a very good experience. The staff was very friendly

Atmosphere: 5

Recommended dishes: Plus Two-Egg Omelet

Trish gave the best service in the world! I will be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Eggs Benedict

Trish is amazing

Kid-friendliness: Lots to pick from

Wheelchair accessibility: Wheelchair doors and parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build-A-Breakfast

We continue to return here with our 3 children because the food is delicious, there's something on the menu here for everyone of them. The service is unbeatable. The friendly staff are constantly interacting with us to ensure our food is up to our standards. Without a doubt, if you haven't before, you must try it. If you have been here before, you know what I'm talking about.

Parking: Easy spacious parking always close to the entrance.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build-A-Breakfast, Eggs Benedict, Hash Browns & Toast

Good everything.

Atmosphere: 5

Food: 5

Service: 5

Good food and great service

Atmosphere: 5

Food: 5

Service: 5

Came here for brunch with my family and it’s not bad if you want some all day breakfast food. I also like that there is 55 and over menu for the seniors and of course a kid menu. They also have specials during the week so check it out. Our waitress was very nice as well!