Second Cup Café

Older lady working at this location is super rude and lacks basic customer service skills. My friend ordered a medium iced drink and the woman started to make a warm beverage, when she politely told her she wanted an iced drink she raised her voice and was extremely irate. This is not the way you speak to customers given it was her mistake as well. Would never return specifically because of her.

I was very disappointed with my experience at Second Cup today. I ordered an iced oat pink chai, which is currently one of their special drinks on the menu. As I was placing my order, I noticed that the cashier entered my drink incorrectly, so I politely corrected him. He made the correction but then said something I couldn't hear. The woman working beside him then yelled, “DO YOU WANT BOBA?” I replied, “No, thank you.” I was shocked to be spoken to in that manner but didn’t say anything further.

When I finally received my drink, it looked nothing like the picture on the menu. I know that drinks don’t always look exactly as advertised, so I didn’t mention it. However, when I tried the drink, it tasted like a very watered-down chai latte. This was my first experience at Second Cup, and it is likely to be my last.

Atmosphere: 2

Food: 1

Service: 1

Love the drive thru. Great customer service and yummy treats.

Atmosphere: 5

Food: 5

Service: 5

Always love coming here for a coffee and snack. Great atmosphere and service! Would recommend to anyone

Atmosphere: 5

Food: 5

Service: 5

Great coffee, great cakes, great people!!

My go to place for all meetings. Good coffee, good bites, good atmosphere and best is the staff.

Atmosphere: 5

Food: 5

Service: 5

Vibes are really creepy, very hostile environment specially mistreatment by manager towards the poor young employee. Owner also present giving strange looks to customers. Not inviting at all

Atmosphere: 1

Food: 3

Service: 2

I visited second cup for the first time. I was very confused but staff helped me choose the best drink.

Atmosphere: 5

Food: 5

Service: 5

Went in to get a coffee and use the bathroom. I’m just glad I didn’t end up with a disease. I don’t think they ever washed a wall sink or bathroom in this restaurant.

Atmosphere: 1

Food: 1

Service: 1

I went in to relax with a cup of iced coffee and cake. It was hard to eat inside since there was so many fruit flies going all over the cake and some flies. Didn't finish my drink because of the flies and as soon as I was done with the cake I went in the car, while driving noticed there was a dead fly in the iced coffee. Never going here again. I'm so scarred.

Atmosphere: 1

Food: 1

Service: 4

Rude staff and their unfriendly way of their service makes me sick. I only had one small talk with them and I was uncomfortable the whole day. Their attitude was unbearable and they follow you around if you don’t order something right away.
Never experienced such a bad interaction with anyone.

Atmosphere: 3

Food: 3

Service: 1

Grabbed a latte in the morning from the drive thru and the staff was very kind. The drink was perfect

Atmosphere: 5

Food: 5

Service: 5

I visited last week and the customer service was awful. The young lady working the counter was very kind however the older lady was incredibly rude to me and to the other worker. She kept rushing the young lady making my drink when I had plenty of time and after I got my drink the older lady proceeded to talk bad about her employees. I think she’s the manager but she acted extremely unprofessionally and childish which makes me question her mental age and whether she should be running a business. I feel extremely bad and uncomfortable for the poor employees at this establishment. I won’t be returning

Atmosphere: 1

Food: 1

Service: 1

One old guy serving was very rude in the morning especially to delivery pickup guys , seems like he doesn't have manners on how to call someone and serve with the orders, did not experienced this kind of behavior until this time in a restaurant that too in the morning.

Rude staff and their unfriendly way of their service makes me sick. I only had one small talk with them and I was uncomfortable the whole day. Their attitude was unbearable and they follow you around if you don’t order something right away.
Never experienced such a bad interaction with anyone.

Atmosphere: 3

Food: 3

Service: 1