I had the worst experience at this Tim Hortons. This morning, we ordered breakfast, and the person taking our order clearly heard us—he even repeated everything back correctly. However, when we got our food and came home, we noticed several issues. Our egg and cheese sandwiches were on English muffins instead of biscuits, I found a piece of eggshell in my sandwich, and instead of one cream and one sugar in the coffee, they gave us a double-double. One mistake is understandable, but three mistakes in a single order is unacceptable.
Devendra M.
This is probably one of the laziest Tim Horton's I've ever been to... I also travel all over the province so I go to many Tim Horton.
The staff don't care, they have no urgency when taking your order and it seems like I'm inconveniencing them by asking for a tea and a donut. The tables are always dirty. Avoid if you don't need that caffeine fix.
Justin Merrifield
Just ordered a turkey bacon club and it was cut and the rest of the bun was ripped to Pieces open the bag and its all over my clothes
Candace Thompson
I only give a 1 Star because I couldn't give a 0, the customer service here is awful, they are so slow, omg!! I waited almost 25 mins for an order. I'm never coming back to this place. Dissatisfied customer.
Atmosphere: 1
Food: 1
Service: 1
JAD Davis
Rush your order and was not complete properly
Food: 2
Service: 2
Nathan Nithy
Please clean the washroom so guests can use it. Totally unsanitary place.
Atmosphere: 3
Food: 4
Service: 3
Andre
Extremely busy, especially during the week with the highschool students. Parking lot is filthy.
Atmosphere: 1
Food: 1
Service: 1
Ryan McMullen
I recently visited the Tim Hortons at 742 Kingston Rd in Pickering, and I had a fantastic experience! The manager, Erlinda, truly stands out with her exceptional customer service. She was friendly, efficient, and made sure everything was perfect with my order.
The coffee was fresh and delicious, and the atmosphere was welcoming and clean. I also appreciated the quick service during the morning rush. It's clear that Erlinda leads her team well and values customer satisfaction. I will definitely be returning! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Sandwich on English Muffin, Bagels, Hash Brown
Lady tries tell me dnt have money on card ciz she doesn't speak English properly and can't push buttons on machines terrible Establishment
Prashanth Sukumar
3 trips in the span of 1 hour to get a large steep tea with 1 CREAM & 1 Milk..... First attempt lack of smiles and customer service friendliness first thing on a Sunday morning and they gave same drink but MILK in stead CREAM.***( PLEASE NOTE- same exact thing happened to me on Saturday) Second attempt, went home as I was getting it for my sick mother in bed sho comes to this location for the past 5 years on a regular. They, of course, got the order wrong, so I went again asking for the manager, but this person introduced themself as the supervisor. I explained the situation, and she gave me a LARGE REGULAR COFFEE WITH CREAM & SUGAR. Again, go home and come back to this ridiculous start to my Sunday morning. Third attempt, went in and spoke to a great person on their team apologies and assured they empathize with my frustration gave a complimentary crossiant, asked for the order again and for whatever reason the drink looked like they added milk instead of cream, when I went back she assured they put cream and even checked the machine, I ended up asking for a refund for all this Hassel. The second person who I spoke with was on break and came back not really caring ehat happened. I felt very disappointed with the quality of standard, the poor listening skills, and the lack of empathy from my initial two people I spoke to. I appreicate those who do that job but there comes a sense of accountabilty I write this so those who showed lack of attention to my order must understand many ppl incorporate this part of their day to day routine and to be put through such as hastle and disrespect is very saddening to see. Luckily, I went to another location, and they had no issue securing my order right away. I don't understand the point of getting orders out on time if the orders are not correct and if the customer service is underwhelming, I hope no one else go through thos fustrating start to their, if so please do catious when getring your daily order from this location.
Atmosphere: 1
Food: 1
Service: 1
Charmaine Jensen
My friend and I were at this Tim Hortons this early evening. We ate in. I bought a small coffee and took 2 sips very, very strong. I had cream and sweetner in. Still horrible. Worse Timmies for coffee.
Atmosphere: 2
Food: 1
Service: 2
Reza Mehr
Average Timmy There is room to grow
Atmosphere: 4
Food: 4
Service: 4
Innotech Robotics
I am a frequent visitor of this location because of the great service I always get from this location from my coffee to my sandwich or breakfast. They are absolutely wonderful. I will come here everyday.
perry is my favourite worker she’s always so kind
Very cold bagel 🥯 not properly prepared
I had the worst experience at this Tim Hortons. This morning, we ordered breakfast, and the person taking our order clearly heard us—he even repeated everything back correctly. However, when we got our food and came home, we noticed several issues. Our egg and cheese sandwiches were on English muffins instead of biscuits, I found a piece of eggshell in my sandwich, and instead of one cream and one sugar in the coffee, they gave us a double-double.
One mistake is understandable, but three mistakes in a single order is unacceptable.
This is probably one of the laziest Tim Horton's I've ever been to... I also travel all over the province so I go to many Tim Horton.
The staff don't care, they have no urgency when taking your order and it seems like I'm inconveniencing them by asking for a tea and a donut. The tables are always dirty. Avoid if you don't need that caffeine fix.
Just ordered a turkey bacon club and it was cut and the rest of the bun was ripped to Pieces open the bag and its all over my clothes
I only give a 1 Star because I couldn't give a 0, the customer service here is awful, they are so slow, omg!! I waited almost 25 mins for an order. I'm never coming back to this place.
Dissatisfied customer.
Atmosphere: 1
Food: 1
Service: 1
Rush your order and was not complete properly
Food: 2
Service: 2
Please clean the washroom so guests can use it. Totally unsanitary place.
Atmosphere: 3
Food: 4
Service: 3
Extremely busy, especially during the week with the highschool students. Parking lot is filthy.
Atmosphere: 1
Food: 1
Service: 1
I recently visited the Tim Hortons at 742 Kingston Rd in Pickering, and I had a fantastic experience! The manager, Erlinda, truly stands out with her exceptional customer service. She was friendly, efficient, and made sure everything was perfect with my order.
The coffee was fresh and delicious, and the atmosphere was welcoming and clean. I also appreciated the quick service during the morning rush. It's clear that Erlinda leads her team well and values customer satisfaction. I will definitely be returning! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Sandwich on English Muffin, Bagels, Hash Brown
Restaurantji Recommends
Lady tries tell me dnt have money on card ciz she doesn't speak English properly and can't push buttons on machines terrible
Establishment
3 trips in the span of 1 hour to get a large steep tea with 1 CREAM & 1 Milk.....
First attempt lack of smiles and customer service friendliness first thing on a Sunday morning and they gave same drink but MILK in stead CREAM.***( PLEASE NOTE- same exact thing happened to me on Saturday)
Second attempt, went home as I was getting it for my sick mother in bed sho comes to this location for the past 5 years on a regular. They, of course, got the order wrong, so I went again asking for the manager, but this person introduced themself as the supervisor. I explained the situation, and she gave me a LARGE REGULAR COFFEE WITH CREAM & SUGAR. Again, go home and come back to this ridiculous start to my Sunday morning.
Third attempt, went in and spoke to a great person on their team apologies and assured they empathize with my frustration gave a complimentary crossiant, asked for the order again and for whatever reason the drink looked like they added milk instead of cream, when I went back she assured they put cream and even checked the machine, I ended up asking for a refund for all this Hassel. The second person who I spoke with was on break and came back not really caring ehat happened. I felt very disappointed with the quality of standard, the poor listening skills, and the lack of empathy from my initial two people I spoke to. I appreicate those who do that job but there comes a sense of accountabilty I write this so those who showed lack of attention to my order must understand many ppl incorporate this part of their day to day routine and to be put through such as hastle and disrespect is very saddening to see. Luckily, I went to another location, and they had no issue securing my order right away. I don't understand the point of getting orders out on time if the orders are not correct and if the customer service is underwhelming, I hope no one else go through thos fustrating start to their, if so please do catious when getring your daily order from this location.
Atmosphere: 1
Food: 1
Service: 1
My friend and I were at this Tim Hortons this early evening. We ate in. I bought a small coffee and took 2 sips very, very strong. I had cream and sweetner in. Still horrible. Worse Timmies for coffee.
Atmosphere: 2
Food: 1
Service: 2
Average Timmy
There is room to grow
Atmosphere: 4
Food: 4
Service: 4
I am a frequent visitor of this location because of the great service I always get from this location from my coffee to my sandwich or breakfast. They are absolutely wonderful. I will come here everyday.
Atmosphere: 5
Food: 5
Service: 5
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