Do **NOT** go here if you’re in a group larger than six people. This was honestly one of the worst dining experiences I’ve had in a long time. Our hockey team had planned this visit over a month in advance. We arrived with about 20 hungry kids under 11 years old — and every single one of them waited over an hour for their food. The parents waited even longer.
To make matters worse, I watched a group of six come in about 30 minutes after us, receive their meals, eat, and leave **before any of our kids were served**.
But the real disaster came when it was time to pay. The staff couldn’t figure out how to provide separate bills, even though they seemed to be tracking everything by family group. We ended up sitting there for another 30 minutes while they tried — and failed — to sort it out. Eventually, one frustrated parent just paid the entire bill so we could all get out of that nightmare.
Absolutely unacceptable experience.
Tammy Marges
We book for our hockey team over a month in advance. It took over a hour for drinks orders to be taken. When our food finally came 1.5 hrs later it was cold
Atmosphere: 1
Food: 2
Service: 1
A J
Great atmosphere with good service
Atmosphere: 5
Food: 4
Service: 5
Susan Stephen
Although our waitress was super friendly and helpful, I found the food took too long to come out. I think we were sitting there like a half an hour before we got our lunch.
Atmosphere: 5
Food: 5
Service: 3
Betty B
After the hostess seated us we waited for 20 minutes for a server. Another customer was seated 5 minutes after us and was promptly served a drink. The waitress walked right by us, looked at us, but didn’t even stop to take our order. We ended up leaving and letting the hostess know how long we waited and that no one had come to serve us. This isn’t the first bad experience we’ve had here with service either. We once waited 30 minutes for our bill. Looking at other people’s reviews it seems it is a common problem. Not sure if they need to work on their communication between the hostess and the servers 🤷🏻♀️
Service: 1
MOHSEN TAYEFEH
Hygiene below minimum standards.
Atmosphere: 5
Food: 3
Service: 1
Steph Brawn
Great place to eat. Service is always great and staff are very friendly. They hosted a celebrity server night for my daughter’s softball team and the whole staff welcomed them right in. Thank you Boston Pizza Saugeen Shores for your community support and for always being a great spot to grab some dinner with family and friends.
brad oake
Exceptional service.. girls in the bar were great
Atmosphere: 5
Food: 5
Service: 5
Saeed Ghaderi
Always enjoyed BP foods and atmosphere. Highly recommended.
My go to place for dinner while working out of town. Staff is always friendly and welcoming. Food is quick and well done. Jade behind the bar is always a pleasure to chat with during my time here!
Atmosphere: 5
Food: 5
Service: 5
Rehmat Pannu
Such a terrible experience, me and friend visited tonight. Server took her plate while she hasn’t even finished.
Atmosphere: 2
Food: 1
Service: 1
Tricia R
I would give this particular Boston Pizza 3.5 Stars. It's not horrible. My main issue was the service. We went on a regular Wednesday night, there was no big sporting event on at all. It wasn't super busy in there to be honest. After being seated it took 15 minutes for someone to come and even greet us. The server was very apologetic and I completely appreciated her and her service. What I noticed though were so many people just walking back and forth seemingly not knowing what they were doing. There were 2 men at the bar and they were not doing anything? Maybe they weren't supposed to be there but they were in and out from behind the bar. It just felt really chaotic with no reason for chaos. Anyway, I frequent Boston Pizza's and this one just needs someone to give it better direction maybe. Once we did receive our order, the food was good, drinks were good, and our 'server' was good.
Atmosphere: 3
Food: 4
Service: 3
Christine Belleville
We're visiting port Elgin and ordered food which did not arrive. After 45 minutes our waiter came over to ask how everything was only to find out we never got our food. He left to check out what happened and never came to tell us what was going on- we waited another 15 minutes and left. Very shitty service!!! Can't comment on the food we never received.
Kevin Wu
Food was delicious and good portion. Excellent service. Thanks Raymond for a very enjoyable dinner experience for my family. We would definitely come back again, the next time we are back in Port Elgin.😊
Good experience. Good food. Good waitress
Atmosphere: 4
Food: 4
Service: 3
Do **NOT** go here if you’re in a group larger than six people. This was honestly one of the worst dining experiences I’ve had in a long time. Our hockey team had planned this visit over a month in advance. We arrived with about 20 hungry kids under 11 years old — and every single one of them waited over an hour for their food. The parents waited even longer.
To make matters worse, I watched a group of six come in about 30 minutes after us, receive their meals, eat, and leave **before any of our kids were served**.
But the real disaster came when it was time to pay. The staff couldn’t figure out how to provide separate bills, even though they seemed to be tracking everything by family group. We ended up sitting there for another 30 minutes while they tried — and failed — to sort it out. Eventually, one frustrated parent just paid the entire bill so we could all get out of that nightmare.
Absolutely unacceptable experience.
We book for our hockey team over a month in advance. It took over a hour for drinks orders to be taken. When our food finally came 1.5 hrs later it was cold
Atmosphere: 1
Food: 2
Service: 1
Great atmosphere with good service
Atmosphere: 5
Food: 4
Service: 5
Although our waitress was super friendly and helpful, I found the food took too long to come out. I think we were sitting there like a half an hour before we got our lunch.
Atmosphere: 5
Food: 5
Service: 3
After the hostess seated us we waited for 20 minutes for a server. Another customer was seated 5 minutes after us and was promptly served a drink. The waitress walked right by us, looked at us, but didn’t even stop to take our order. We ended up leaving and letting the hostess know how long we waited and that no one had come to serve us. This isn’t the first bad experience we’ve had here with service either. We once waited 30 minutes for our bill. Looking at other people’s reviews it seems it is a common problem. Not sure if they need to work on their communication between the hostess and the servers 🤷🏻♀️
Service: 1
Hygiene below minimum standards.
Atmosphere: 5
Food: 3
Service: 1
Great place to eat. Service is always great and staff are very friendly. They hosted a celebrity server night for my daughter’s softball team and the whole staff welcomed them right in. Thank you Boston Pizza Saugeen Shores for your community support and for always being a great spot to grab some dinner with family and friends.
Exceptional service.. girls in the bar were great
Atmosphere: 5
Food: 5
Service: 5
Always enjoyed BP foods and atmosphere. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My go to place for dinner while working out of town. Staff is always friendly and welcoming. Food is quick and well done. Jade behind the bar is always a pleasure to chat with during my time here!
Atmosphere: 5
Food: 5
Service: 5
Such a terrible experience, me and friend visited tonight. Server took her plate while she hasn’t even finished.
Atmosphere: 2
Food: 1
Service: 1
I would give this particular Boston Pizza 3.5 Stars. It's not horrible. My main issue was the service. We went on a regular Wednesday night, there was no big sporting event on at all. It wasn't super busy in there to be honest. After being seated it took 15 minutes for someone to come and even greet us. The server was very apologetic and I completely appreciated her and her service. What I noticed though were so many people just walking back and forth seemingly not knowing what they were doing. There were 2 men at the bar and they were not doing anything? Maybe they weren't supposed to be there but they were in and out from behind the bar. It just felt really chaotic with no reason for chaos. Anyway, I frequent Boston Pizza's and this one just needs someone to give it better direction maybe. Once we did receive our order, the food was good, drinks were good, and our 'server' was good.
Atmosphere: 3
Food: 4
Service: 3
We're visiting port Elgin and ordered food which did not arrive. After 45 minutes our waiter came over to ask how everything was only to find out we never got our food.
He left to check out what happened and never came to tell us what was going on- we waited another 15 minutes and left.
Very shitty service!!! Can't comment on the food we never received.
Food was delicious and good portion. Excellent service. Thanks Raymond for a very enjoyable dinner experience for my family. We would definitely come back again, the next time we are back in Port Elgin.😊
Atmosphere: 4
Food: 4
Service: 5
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