Came here a few years ago with some friends to have a quick cold refresher. Last time, the place was alright. I decided to come here again and loved the new interior, the atmosphere was so much nicer and I loved the flavour of the month
Zhane Ravus
My qualm isn't with Baskin Robbins, it's with this location. Extremely poor organization and management. They are the least busy location in the entire area, and they disguise products they've yet to order as sold out, or don't order enough for their stores. The amount of flavours they are always out of is shocking, because on any given time they don't have a flavour, you can call literally any neighboring location in that moment and get it there. When all the other locations run well and this one doesn't, this should say something.
Cole Fast
Alex is such a sweet and helpful worker. #willbereturning
Atmosphere: 5
Food: 5
Service: 5
Stephanie Ngai
Amazing service, making cake urgently very reliable 5 stars
Atmosphere: 5
Food: 5
Service: 5
yan yan
Rude Attitude to explaining to the customer how to get a cake and will never go back again! Bad Experience！
Service: 1
Sumaiya Alibhai
Love this location! Roger is so kind and accommodating towards all of his customers. Thank you Roger for making my son’s cake so special 😊 will definitely order again!
Atmosphere: 5
Food: 5
Service: 5
Bowen Z
Great recommendation on my birthday cake by Roger! Very thoughtful
Atmosphere: 4
Food: 5
Service: 5
Eric Yu
Amazing cake designs! Roger helped us with choosing a birthday ice cream cake and his designs are unique to other Baskin Robbins standard cakes.
Food: 5
Service: 5
Sam K
Always been a favorite place for me with all these tastiest treat no matter the weather 😋. Roger and Alice, 2 of the best customer service representatives, fast and efficient! Quick and knowledgeable of products, always a pleasure.
Parking: This location is in a plaza sometime quite busy but plenty of parking never unable to get a spot and get my treat
Kid-friendliness: Helpful to all ages even if the a child and patient, ice cream equal kids
Wheelchair accessibility: Because it's in a plaza lots of parking and lots of handicap parking
This place is so annoying they close 30 mins before online says and their in store hours bad customer service
Atmosphere: 1
Food: 1
Service: 1
Tamar Fradkin
Yesterday I brought my kids in for an ice cream after school around 4pm. They were excited as they checked out the flavours and then they went to the washroom to wash their hands, as one always should before eating. As I was ordering, the man behind the counter was not friendly to the point of hostility. And while I waited to pay, I saw him going to the washroom to lock it so that no-one could use it. As I believe that good behaviour should be rewarded, and bad behaviour reprimanded and corrected, I will say this: 1) if you're selling one of the most joyful products in the world, to (mostly) a very young clientele, try to be less rude and more cheerful, and 2) don't lock your washroom. Not providing a washroom facility in an eating establishment is illegal.
Atmosphere: 1
Food: 4
Service: 1
Darya Hosseinihesar
It tastes so good
Atmosphere: 5
Food: 5
Service: 4
K K.M
Not the best service, I understand they are young girls, and the three of them want to chat. But their attitude could be a little more friendly and not cold. Customer Service is key!
Joshua Lamanna
I almost gave this location a 1 star review...... I had found an ALMOND SKIN placed into my ice cream. However, Roger came to my rescue and removed it for me. I will be returning.
Excellent service.
Came here a few years ago with some friends to have a quick cold refresher. Last time, the place was alright. I decided to come here again and loved the new interior, the atmosphere was so much nicer and I loved the flavour of the month
My qualm isn't with Baskin Robbins, it's with this location.
Extremely poor organization and management. They are the least busy location in the entire area, and they disguise products they've yet to order as sold out, or don't order enough for their stores. The amount of flavours they are always out of is shocking, because on any given time they don't have a flavour, you can call literally any neighboring location in that moment and get it there. When all the other locations run well and this one doesn't, this should say something.
Alex is such a sweet and helpful worker.
#willbereturning
Atmosphere: 5
Food: 5
Service: 5
Amazing service, making cake urgently very reliable 5 stars
Atmosphere: 5
Food: 5
Service: 5
Rude Attitude to explaining to the customer how to get a cake and will never go back again! Bad Experience！
Service: 1
Love this location! Roger is so kind and accommodating towards all of his customers. Thank you Roger for making my son’s cake so special 😊 will definitely order again!
Atmosphere: 5
Food: 5
Service: 5
Great recommendation on my birthday cake by Roger! Very thoughtful
Atmosphere: 4
Food: 5
Service: 5
Amazing cake designs! Roger helped us with choosing a birthday ice cream cake and his designs are unique to other Baskin Robbins standard cakes.
Food: 5
Service: 5
Always been a favorite place for me with all these tastiest treat no matter the weather 😋. Roger and Alice, 2 of the best customer service representatives, fast and efficient!
Quick and knowledgeable of products, always a pleasure.
Parking: This location is in a plaza sometime quite busy but plenty of parking never unable to get a spot and get my treat
Kid-friendliness: Helpful to all ages even if the a child and patient, ice cream equal kids
Wheelchair accessibility: Because it's in a plaza lots of parking and lots of handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack Sugar Cones, Fresh Pack Container, Chocolate Brownie Deluxe, 1 Scoop Sundae, Oreo Cookies 'N Cream, Cookie Dough Deluxe, Chocolate Chip Cookie Dough Polar Pizza, Mint Chocolate Chip Polar Pizza, Brownie Sundae, Jamoca Amond Fudge Nut Cake, Caramel Cookies N Cream, Flowers, Assortment, Banana Royale Sundae, Pre-Packs 946 MLS Tubs
Restaurantji Recommends
This place is so annoying they close 30 mins before online says and their in store hours bad customer service
Atmosphere: 1
Food: 1
Service: 1
Yesterday I brought my kids in for an ice cream after school around 4pm. They were excited as they checked out the flavours and then they went to the washroom to wash their hands, as one always should before eating.
As I was ordering, the man behind the counter was not friendly to the point of hostility. And while I waited to pay, I saw him going to the washroom to lock it so that no-one could use it.
As I believe that good behaviour should be rewarded, and bad behaviour reprimanded and corrected, I will say this:
1) if you're selling one of the most joyful products in the world, to (mostly) a very young clientele, try to be less rude and more cheerful, and 2) don't lock your washroom. Not providing a washroom facility in an eating establishment is illegal.
Atmosphere: 1
Food: 4
Service: 1
It tastes so good
Atmosphere: 5
Food: 5
Service: 4
Not the best service, I understand they are young girls, and the three of them want to chat. But their attitude could be a little more friendly and not cold. Customer Service is key!
I almost gave this location a 1 star review...... I had found an ALMOND SKIN placed into my ice cream. However, Roger came to my rescue and removed it for me. I will be returning.
Atmosphere: 5
Food: 5
Service: 5
Loading...