Seriously, the worst customer service I’ve ever received. I didn’t take out order for dinner and the food was awful. The fish and chips was so fishy. I cannot eat it. There was a simple hair in my soup. They missed dressing on my salad for takeout I’ve called twice. Nobody picked up today. I called and the guy working this afternoon Was so clueless could not understand English and didn’t even have the audacity to try and understand what had happened he told me I needed to call back when he couldn’t even take my name or phone number or provide any help. I would never come back here.
Atmosphere: 1
Food: 1
Service: 1
Erin Verbruggen
We had a great dinner and Shanta was the best server!
Atmosphere: 5
Food: 5
Service: 5
Jason LeBlanc
Located in the Sheraton hotel, we went for breakfast and it was very good. The buffet had a lot of options and everything was very delicious. Lots of pastry options that were amazing. Staff was very friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
Emma Gilfillaan
Shanta was fantastic server she made me and my team feel very welcome.
Atmosphere: 5
Food: 4
Service: 5
Maureen
Food was fine, service was quick, servers were friendly. We had a very leisurely breakfast. There was no pressure on us to leave so that was nice.
Wilfred Chaulk
The crave restaurant has the best fish and chips west of Nova Scotia. Actually it was as good or better than I’ve had in Nova Scotia. I was very pleasantly surprised to discover fish this good anywhere in Ontario. It’s is a hidden jewel for sure!
Atmosphere: 3
Food: 5
Service: 5
mike mack
Pretentious staff member(s) and very discomforting experiences a few times. Particular staff member should not reflect badly on the team.
Atmosphere: 4
Food: 2
Service: 1
Maryam Alipour
My friend and I went there on Sunday the Mother's Day for brunch. We got the worst service or I should say no service at all. Since we got there early at 9:45 it wasn't even busy but we did not get any service. Before I finish my breakfast someone who wasn't serving us took my plate away before I finished without asking if I'm done. Then he brought a bill without asking if we need anything else and if we want the bill together or separate.
Allan
Upon arriving at table, dishes were dirty, food was mediocre, staff overwhelmed, while price extremely over priced. Never going back
Went for Mother's Day brunch. Staff was very accommodating and there was a good selection of foods. The omelette was delicious and very filling - the chef did a great job making a half and half omelette to be shared by two people. The woman who was seating everyone provided excellent service as she also checked in throughout the meal.
Golriz
My friend and I went to Crave for brunch today. The food quality was very ordinary, not something special, but the service was AWFUL. I couldn't believe this poor services accepted in Sheraton hotels. The worst part was the person's behaviour who seemed to be floor manager. We stayed there almost an hour and he came and took my plate without even asking whether I'm done with my meal or not while there are still plenty of food on my plate. I would never go back there and hope that no one does until they manage to increase the service quality cause it is waste of money and time and appetite.
Amber Bennett
Anton was our server, he was warm and welcoming. He was quick and made sure we had everything we needed. Before we left, he brought us fresh hot coffee to go. Very happy with Antons service!
Naz
I booked for Valentine's and the website didn't state they would only be serving a special menu, many of the items which we could not eat due to food allergies. I pointed this out to the manager once we were seated. She was very rude and suggested we move to the bar area if we wanted the regular menu. She didn't offer substitutes and only agreed to do so upon my suggestion. We were dressed for the occasion and didn't want to sit at the bar. Our server was efficient. We wanted to try something different for Valentine's but won't be going back next year.
Alexis Pouchard
Terrible service, was a guest at the hotel and decided to come here to eat.
Peter & Ida are amazing. Wonderful service
Atmosphere: 5
Food: 5
Service: 5
Seriously, the worst customer service I’ve ever received. I didn’t take out order for dinner and the food was awful. The fish and chips was so fishy. I cannot eat it. There was a simple hair in my soup. They missed dressing on my salad for takeout I’ve called twice. Nobody picked up today. I called and the guy working this afternoon Was so clueless could not understand English and didn’t even have the audacity to try and understand what had happened he told me I needed to call back when he couldn’t even take my name or phone number or provide any help. I would never come back here.
Atmosphere: 1
Food: 1
Service: 1
We had a great dinner and Shanta was the best server!
Atmosphere: 5
Food: 5
Service: 5
Located in the Sheraton hotel, we went for breakfast and it was very good. The buffet had a lot of options and everything was very delicious. Lots of pastry options that were amazing. Staff was very friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
Shanta was fantastic server she made me and my team feel very welcome.
Atmosphere: 5
Food: 4
Service: 5
Food was fine, service was quick, servers were friendly. We had a very leisurely breakfast. There was no pressure on us to leave so that was nice.
The crave restaurant has the best fish and chips west of Nova Scotia. Actually it was as good or better than I’ve had in Nova Scotia. I was very pleasantly surprised to discover fish this good anywhere in Ontario. It’s is a hidden jewel for sure!
Atmosphere: 3
Food: 5
Service: 5
Pretentious staff member(s) and very discomforting experiences a few times. Particular staff member should not reflect badly on the team.
Atmosphere: 4
Food: 2
Service: 1
My friend and I went there on Sunday the Mother's Day for brunch. We got the worst service or I should say no service at all. Since we got there early at 9:45 it wasn't even busy but we did not get any service. Before I finish my breakfast someone who wasn't serving us took my plate away before I finished without asking if I'm done. Then he brought a bill without asking if we need anything else and if we want the bill together or separate.
Upon arriving at table, dishes were dirty, food was mediocre, staff overwhelmed, while price extremely over priced. Never going back
Restaurantji Recommends
Went for Mother's Day brunch. Staff was very accommodating and there was a good selection of foods. The omelette was delicious and very filling - the chef did a great job making a half and half omelette to be shared by two people. The woman who was seating everyone provided excellent service as she also checked in throughout the meal.
My friend and I went to Crave for brunch today. The food quality was very ordinary, not something special, but the service was AWFUL. I couldn't believe this poor services accepted in Sheraton hotels. The worst part was the person's behaviour who seemed to be floor manager. We stayed there almost an hour and he came and took my plate without even asking whether I'm done with my meal or not while there are still plenty of food on my plate. I would never go back there and hope that no one does until they manage to increase the service quality cause it is waste of money and time and appetite.
Anton was our server, he was warm and welcoming. He was quick and made sure we had everything we needed.
Before we left, he brought us fresh hot coffee to go.
Very happy with Antons service!
I booked for Valentine's and the website didn't state they would only be serving a special menu, many of the items which we could not eat due to food allergies. I pointed this out to the manager once we were seated. She was very rude and suggested we move to the bar area if we wanted the regular menu. She didn't offer substitutes and only agreed to do so upon my suggestion. We were dressed for the occasion and didn't want to sit at the bar. Our server was efficient. We wanted to try something different for Valentine's but won't be going back next year.
Terrible service, was a guest at the hotel and decided to come here to eat.
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