Today December 3, 2025 between 6:50 pm to 7:00 pm McDonald at Bernard I placed an order through drive thru I ordered large fries when I went home I found the box half way empty they charged me for large $ 5.53 and the box was half way empty and they didn’t give me my receipt I will complain to the head office because this is not the first time The management need to train the staff how to fill and pack the food with the right quantity.
Atmosphere: 1
Food: 1
Service: 1
John Demianiuk
Slow to bring food. Cold food. The worst vanilla chai frappe from any McDs. Dirty, broken bathroom. This isn't up to McDonald's standard.
Atmosphere: 4
Food: 3
Service: 3
Mr Grxvy
Morning Shift always messes up order (definitely not the first time) they cant follow easy instructions.
J griff
Mcds by now everyone should know what's what
⭐️⭐️⭐️⭐️⭐️ “If you’ve been living under a rock…”
If you’ve been living under a rock and missed the news, the real story at McDonald’s isn’t the staff, the fries, or even Ronald — it’s the ice cream machine.
After years of being “broken,” it has risen like a frosty phoenix. I walked in expecting disappointment, but there it was: humming proudly, churning out soft serve like it had something to prove. My McFlurry was majestic
Atmosphere: 5
Food: 5
Service: 5
Keith C
Thanks to Hanna for fixing my order!!
Atmosphere: 5
Food: 5
Service: 5
Luana wulff
Sunday night we went through the drive through and we ordered 2 triple pickle chicken combos. We were excited to try it!!! What HUGE disappointment!!! Perhaps the staff didn't know what items were required. Firstly we had to wait for fresh fries(I don't understand then why they were cold) .the chicken was 1/2 the size of the bun, it was rock hard and cold. One pickle, no pickle Chips and one of the combos was completely missing the pickle sauce! We were ripped off and completely pissed off!!! Don't go to this location!
Food: 1
Service: 3
Angelo
So my order number is #1192 at 6:36 AM (morning). I ordered 2 blueberry muffins and extra large double double (DD) coffee. The lady who is working at the drive through made my coffee black and the lady shift supervisor at that time did not bother to check. I got the order at 6:42 AM (morning) handed in by that supervisor. The order could have been served under 2 minutes! I’ve seen 3 people already lining up when there’s not much people around. This is not a rush hour yet but they struggled to keep up with the pace! Very lazy staff, very incompetent staff and very slow staff!!! I wish there is a zero star button for this franchise McDonald
Louis Yeum
This location is closest from my home and I visit often, but I am sick and tired of them either missing order or screwing up orders. It's been happening too frequent, I don't feel safe leaving the drive thru without checking all the bags carefully. I can't trust the drive thru team here, I always get my fries missing or chicken nuggets missing. It really SUCKS when you come home and find out your order is missing. They should train the staff more carefully so they don't rob people accidently.
Atmosphere: 3
Food: 4
Service: 2
Stefano
Good customer service and always make the burgers right. Good amount of sauce, and toppings, don't skimp out.
Iliya Boorboor
One of the best branch very good attitude I ordered a coffee from different place by mistake. They showed me how to cancel it and they gave me a free coffee. Their attitude is fantastic.
How's this place even still operating? It's extremely dirty. Floors are sticky covered with spilt drinks and food. All of the tables are dirty, garbage spilling all over the place. Flies are everywhere.... Rude bunch of people serving. They couldn't care less about hygiene or wait times. The place is a nightmare. Food tastes awful. Avoid this place!
Atmosphere: 1
Food: 1
Service: 1
Behna Falah
Perfect.
Atmosphere: 5
Food: 5
Service: 5
Mohsen Sahranavard
Always smells awful
Atmosphere: 1
Food: 5
Service: 4
Shankar Sri
Sahar lied about a on going promo that it expired where other employees were selling the same. Bad customer service will chase away customers. Never considering this store. McDonald app encourages to play by buying a coffee but you denied and lied that it expired which is wrong.
Atmosphere: 2
Food: 2
Service: 1
Jordin Noel
Slowest McDonald's out of the 3 with drive-thrus in Richmond Hill.
Today December 3, 2025 between 6:50 pm to 7:00 pm McDonald at Bernard I placed an order through drive thru
I ordered large fries when I went home I found the box half way empty they charged me for large $ 5.53 and the box was half way empty and they didn’t give me my receipt
I will complain to the head office because this is not the first time
The management need to train the staff how to fill and pack the food with the right quantity.
Atmosphere: 1
Food: 1
Service: 1
Slow to bring food. Cold food. The worst vanilla chai frappe from any McDs. Dirty, broken bathroom. This isn't up to McDonald's standard.
Atmosphere: 4
Food: 3
Service: 3
Morning Shift always messes up order (definitely not the first time) they cant follow easy instructions.
Mcds by now everyone should know what's what
⭐️⭐️⭐️⭐️⭐️ “If you’ve been living under a rock…”
If you’ve been living under a rock and missed the news, the real story at McDonald’s isn’t the staff, the fries, or even Ronald — it’s the ice cream machine.
After years of being “broken,” it has risen like a frosty phoenix. I walked in expecting disappointment, but there it was: humming proudly, churning out soft serve like it had something to prove. My McFlurry was majestic
Atmosphere: 5
Food: 5
Service: 5
Thanks to Hanna for fixing my order!!
Atmosphere: 5
Food: 5
Service: 5
Sunday night we went through the drive through and we ordered 2 triple pickle chicken combos. We were excited to try it!!! What HUGE disappointment!!! Perhaps the staff didn't know what items were required. Firstly we had to wait for fresh fries(I don't understand then why they were cold) .the chicken was 1/2 the size of the bun, it was rock hard and cold. One pickle, no pickle Chips and one of the combos was completely missing the pickle sauce! We were ripped off and completely pissed off!!! Don't go to this location!
Food: 1
Service: 3
So my order number is #1192 at 6:36 AM (morning). I ordered 2 blueberry muffins and extra large double double (DD) coffee. The lady who is working at the drive through made my coffee black and the lady shift supervisor at that time did not bother to check. I got the order at 6:42 AM (morning) handed in by that supervisor. The order could have been served under 2 minutes! I’ve seen 3 people already lining up when there’s not much people around. This is not a rush hour yet but they struggled to keep up with the pace! Very lazy staff, very incompetent staff and very slow staff!!! I wish there is a zero star button for this franchise McDonald
This location is closest from my home and I visit often, but I am sick and tired of them either missing order or screwing up orders. It's been happening too frequent, I don't feel safe leaving the drive thru without checking all the bags carefully. I can't trust the drive thru team here, I always get my fries missing or chicken nuggets missing. It really SUCKS when you come home and find out your order is missing. They should train the staff more carefully so they don't rob people accidently.
Atmosphere: 3
Food: 4
Service: 2
Good customer service and always make the burgers right.
Good amount of sauce, and toppings, don't skimp out.
One of the best branch very good attitude I ordered a coffee from different place by mistake. They showed me how to cancel it and they gave me a free coffee. Their attitude is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
How's this place even still operating? It's extremely dirty. Floors are sticky covered with spilt drinks and food. All of the tables are dirty, garbage spilling all over the place. Flies are everywhere....
Rude bunch of people serving. They couldn't care less about hygiene or wait times. The place is a nightmare. Food tastes awful. Avoid this place!
Atmosphere: 1
Food: 1
Service: 1
Perfect.
Atmosphere: 5
Food: 5
Service: 5
Always smells awful
Atmosphere: 1
Food: 5
Service: 4
Sahar lied about a on going promo that it expired where other employees were selling the same.
Bad customer service will chase away customers. Never considering this store.
McDonald app encourages to play by buying a coffee but you denied and lied that it expired which is wrong.
Atmosphere: 2
Food: 2
Service: 1
Slowest McDonald's out of the 3 with drive-thrus in Richmond Hill.
Loading...