The food was extremely good and we enjoy with family
Atmosphere: 5
Food: 5
Service: 5
Natalie Tung
Staff is very nice and friendly. I like my coffee a bit odd and they confirmed my order with me before making it. Also extremely friendly for kids.
Atmosphere: 3
Food: 5
Service: 5
Elahe Barzegar
This review is not about the quality of the food but about the service provided by a staff member named Lily, who I was told is the manager of this McDonald's branch. After two encounters with her, I feel compelled to share my experience due to her behavior. I had been informed by two other McDonald's branches that I could exchange a gift (a Crocs keychain) because the branch where I made my purchase had run out of stock without notifying customers. I decided to visit this branch after paying for my meal to resolve the issue. Upon arrival, I explained the situation to a staff member who was willing to help and was about to give me the only Crocs keychain they had in stock. When Lily came over, she immediately declined my request without listening to my explanation. She kept repeating that it would be unfair to other customers, while I explained that the situation was unfair to me since I had been told an exchange was possible and had made the effort to drive to the branch. Despite this, she showed no empathy or concern, nor did she offer any apology for the inconvenience. When I requested the contact details of her superior, she gave me the name "Violy Passion," I hope this review reaches the appropriate management, as I expect my feedback to be taken seriously. I plan to personally visit the manager tomorrow, not because of the gift but to address Lily's rude and dismissive behavior, which I believe is unacceptable for someone working in a public-facing role. Additionally, I would like to point out that this is not my first negative interaction with Lily. Around a year ago, I inquired about job opportunities for my brother at this same branch, and Lily dismissed me despite there being an available position listed online. I will also report this incident to McDonald's Canada to see if this situation would be handled the same way if it involved someone of the same nationality as hers. I feel this might have influenced her behavior, and it is a concern that should be addressed by management. I hope McDonald’s Canada reviews this situation, as staff members like Lily reflect poorly on the company’s customer service standards.
Atmosphere: 1
Food: 4
Service: 1
April LX
Today ,the staff gave me a the most smallest ice cream in my life, I asked why, he told me , it’s already worth the money, never comeback
Atmosphere: 1
Food: 1
Service: 1
Allison An
They did not give me a recpit and a very small ice-cream ?
Atmosphere: 1
Food: 1
Service: 1
Leona Liu
I ordered a filet o fish combo sprite poutine and it took 20 minutes to get it cooked and served but the food was good
Atmosphere: 1
Food: 2
Service: 1
sanaz kl
They are not listening to what are you orderingAnd give you the wrong order ?
Service: 1
XY C
For some reason, this is the only location that gives me the best comfort level in terms of service and satisfaction. To the cashier lady, she is the sweetest! ?
1.2/5 very rude, the filipino lady with blonde streaks messed up my order. When i asked her nicely about it she was rude and was convinced I was lying.
look at the tomato
Atmosphere: 4
Food: 1
Service: 2
The food was extremely good and we enjoy with family
Atmosphere: 5
Food: 5
Service: 5
Staff is very nice and friendly. I like my coffee a bit odd and they confirmed my order with me before making it. Also extremely friendly for kids.
Atmosphere: 3
Food: 5
Service: 5
This review is not about the quality of the food but about the service provided by a staff member named Lily, who I was told is the manager of this McDonald's branch. After two encounters with her, I feel compelled to share my experience due to her behavior.
I had been informed by two other McDonald's branches that I could exchange a gift (a Crocs keychain) because the branch where I made my purchase had run out of stock without notifying customers. I decided to visit this branch after paying for my meal to resolve the issue. Upon arrival, I explained the situation to a staff member who was willing to help and was about to give me the only Crocs keychain they had in stock. When Lily came over, she immediately declined my request without listening to my explanation. She kept repeating that it would be unfair to other customers, while I explained that the situation was unfair to me since I had been told an exchange was possible and had made the effort to drive to the branch. Despite this, she showed no empathy or concern, nor did she offer any apology for the inconvenience.
When I requested the contact details of her superior, she gave me the name "Violy Passion," I hope this review reaches the appropriate management, as I expect my feedback to be taken seriously. I plan to personally visit the manager tomorrow, not because of the gift but to address Lily's rude and dismissive behavior, which I believe is unacceptable for someone working in a public-facing role.
Additionally, I would like to point out that this is not my first negative interaction with Lily. Around a year ago, I inquired about job opportunities for my brother at this same branch, and Lily dismissed me despite there being an available position listed online.
I will also report this incident to McDonald's Canada to see if this situation would be handled the same way if it involved someone of the same nationality as hers. I feel this might have influenced her behavior, and it is a concern that should be addressed by management. I hope McDonald’s Canada reviews this situation, as staff members like Lily reflect poorly on the company’s customer service standards.
Atmosphere: 1
Food: 4
Service: 1
Today ,the staff gave me a the most smallest ice cream in my life, I asked why, he told me , it’s already worth the money, never comeback
Atmosphere: 1
Food: 1
Service: 1
They did not give me a recpit and a very small ice-cream ?
Atmosphere: 1
Food: 1
Service: 1
I ordered a filet o fish combo sprite poutine and it took 20 minutes to get it cooked and served but the food was good
Atmosphere: 1
Food: 2
Service: 1
They are not listening to what are you orderingAnd give you the wrong order ?
Service: 1
For some reason, this is the only location that gives me the best comfort level in terms of service and satisfaction. To the cashier lady, she is the sweetest! ?
Atmosphere: 5
Food: 5
Service: 5
Convenient place inside
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Unfortunately bad
Atmosphere: 1
Food: 1
Service: 1
Good experience!
Atmosphere: 3
Food: 4
Service: 5
I ordered 10 pieces nuggets only gave me 9.
1.2/5 very rude, the filipino lady with blonde streaks messed up my order. When i asked her nicely about it she was rude and was convinced I was lying.
Atmosphere: 1
Food: 3
Service: 1
I ordered 10 pieces nuggets only gave me 9.
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