I came into this place to just order 2 pizza slices but the guy behind the counter was just talking with buddy for 10-15 mins and he seen us waiting to order aswell. Very disappointed this is not how a business should be ran
Sudhir Kakkar
We ordered two medium signature pizzas. Both seemed like reheated frozen pizzas. Did not have freshly baked dough taste or aroma. Very disappointed.
After putting the wrong toppings on the first pizza they burnt the replacement. The Italian sausage was shriveled up and hard. We couldn’t believe they actually sent it out. Unreal
Sal
Offered a large pizza was told it would take 35 to 40 mins it took just under an hour my kids were starving I opened the pizza box to find that the driver must have dropped the pizza it was a mess and it was cold I called in and was told they would send me another pizza why in the world would I want another pizza from this location They offered me a credit but the credit could only be used at the location on Levendale in Richmond Hill who would want another pizza from this location I wanted my tip back from the driver as a matter of principle they told me the driver would be their in another hour to refund me because he had a lot of deliveries Wow what customer service that is; been ordering from this location for many years have had issues in the past where the order was not correct and many times it was delivered almost cold But this was the worst experience ever Sadly I will never order from Pizza Nova gone cuz I’m told I can only get delivery from this levendale location Not sure what’s going on at this location but all I can say is Pizza Nova has gone down the drain over the last couple years Spent over an hour on the phone with customer service they kept telling me to get in my car and go get a pizza from another Pizza Nova they just don’t know how to treat a customer and at the end they offered me $10 credit to use Stay away from Pizza Nova especially the one at levendale I see a ton of bad reviews There are a lot of other pizza places that make a much better pizza these days
Brian Lutzak
Only da best! Fresh mutzz!!
bahram hajian
I ordered four party-size pizzas from Pizza Nova for an important gathering, but it was a complete disaster. Two of the pizzas were completely burnt on the bottom, and another one was half burnt. This ruined the entire party and left my guests very unhappy. I expected much better quality from a brand like this. I strongly advise others to avoid ordering from here if you care about your event.
We ordered three large party-size pizzas for ECE Appreciation Day. While we were in the car, the delivery person called, saying he couldn't find the address. We guided him on how to reach our parking lot, but before hanging up, he swore in Farsi, which I understood. I was upset and asked him why he was swearing. He seemed shocked that I understood his language and responded, "I wasn't talking to you; it's none of your business." I told him it didn't matter who he was talking to; he had no right to use inappropriate language. I then asked him to meet us in the parking lot. When he arrived, he got out of his car and started yelling at me, insisting he wasn't speaking to me. He explained he was having a bad day and expressed disappointment that someone from his own country was giving him a hard time. What was most upsetting was that he never apologized and continued to argue loudly and repeatedly defending his actions, raising his voice to the point where staff members on their break came out to check on me. It was really disappointing; we planned this as a fun way to appreciate our staff’s hard work, and it ended up being ruined by this encounter.
Atmosphere: 1
Food: 1
Service: 1
Roman Asadollah
Excellent pizza
Atmosphere: 5
Food: 5
Service: 5
Hedi Aghlara
I used to like Pizza Nova, but I picked up a vegetarian pizza just the other day, and it was the most tasteless pizza ever, not sure why!
Food: 2
Hedy Sani
Easy to order, frienly, good quality and good price.
Atmosphere: 5
Food: 5
Service: 5
Leslie Nguyen
I'm not from around here and I come here because it's one of the best pizza novas in GTA... If you get what your intending...a lot of stores cater to the area. Some areas like very little sauce heavy cheese and thick dough. I like the opposite. Crispy fluffy crust that's not super thick, nice rich sauce and a dusting of mozzarella. I like how they make it, soo good and fresh
I came into this place to just order 2 pizza slices but the guy behind the counter was just talking with buddy for 10-15 mins and he seen us waiting to order aswell. Very disappointed this is not how a business should be ran
We ordered two medium signature pizzas. Both seemed like reheated frozen pizzas. Did not have freshly baked dough taste or aroma. Very disappointed.
Extremely and utterly rude customer service.
Thanks Nova best brand in Richmond Hill
After putting the wrong toppings on the first pizza they burnt the replacement. The Italian sausage was shriveled up and hard. We couldn’t believe they actually sent it out. Unreal
Offered a large pizza was told it would take 35 to 40 mins it took just under an hour my kids were starving
I opened the pizza box to find that the driver must have dropped the pizza it was a mess and it was cold
I called in and was told they would send me another pizza why in the world would I want another pizza from this location
They offered me a credit but the credit could only be used at the location on Levendale in Richmond Hill who would want another pizza from this location I wanted my tip back from the driver as a matter of principle they told me the driver would be their in another hour to refund me because he had a lot of deliveries
Wow what customer service that is; been ordering from this location for many years have had issues in the past where the order was not correct and many times it was delivered almost cold
But this was the worst experience ever
Sadly I will never order from Pizza Nova gone cuz I’m told I can only get delivery from this levendale location
Not sure what’s going on at this location but all I can say is Pizza Nova has gone down the drain over the last couple years
Spent over an hour on the phone with customer service they kept telling me to get in my car and go get a pizza from another Pizza Nova they just don’t know how to treat a customer and at the end they offered me $10 credit to use
Stay away from Pizza Nova especially the one at levendale I see a ton of bad reviews
There are a lot of other pizza places that make a much better pizza these days
Only da best! Fresh mutzz!!
I ordered four party-size pizzas from Pizza Nova for an important gathering, but it was a complete disaster. Two of the pizzas were completely burnt on the bottom, and another one was half burnt. This ruined the entire party and left my guests very unhappy. I expected much better quality from a brand like this.
I strongly advise others to avoid ordering from here if you care about your event.
Overall tasty, Young rude employee..
Good pizza
Restaurantji Recommends
We ordered three large party-size pizzas for ECE Appreciation Day. While we were in the car, the delivery person called, saying he couldn't find the address. We guided him on how to reach our parking lot, but before hanging up, he swore in Farsi, which I understood. I was upset and asked him why he was swearing. He seemed shocked that I understood his language and responded, "I wasn't talking to you; it's none of your business." I told him it didn't matter who he was talking to; he had no right to use inappropriate language. I then asked him to meet us in the parking lot. When he arrived, he got out of his car and started yelling at me, insisting he wasn't speaking to me. He explained he was having a bad day and expressed disappointment that someone from his own country was giving him a hard time. What was most upsetting was that he never apologized and continued to argue loudly and repeatedly defending his actions, raising his voice to the point where staff members on their break came out to check on me. It was really disappointing; we planned this as a fun way to appreciate our staff’s hard work, and it ended up being ruined by this encounter.
Atmosphere: 1
Food: 1
Service: 1
Excellent pizza
Atmosphere: 5
Food: 5
Service: 5
I used to like Pizza Nova, but I picked up a vegetarian pizza just the other day, and it was the most tasteless pizza ever, not sure why!
Food: 2
Easy to order, frienly, good quality and good price.
Atmosphere: 5
Food: 5
Service: 5
I'm not from around here and I come here because it's one of the best pizza novas in GTA... If you get what your intending...a lot of stores cater to the area. Some areas like very little sauce heavy cheese and thick dough. I like the opposite. Crispy fluffy crust that's not super thick, nice rich sauce and a dusting of mozzarella. I like how they make it, soo good and fresh
Atmosphere: 5
Food: 5
Service: 5
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