The staff were busy but still friendly and helpful.
Atmosphere: 5
Service: 5
Jessica McCall
Very confusing lay out, lines formed but no clarity on where to order as tills on both sides ; then nobody said anything to us, just assumed we already ordered - I had to ask where we ordered as I stood directly in the till watching staff fail to acknowledge us.
Then the availability of products; if it’s not available, please for the love of god don’t have it sitting in your display.. When we actually were up to order, the first thing we asked for was a (cake pop) to be told “we don’t have” - extremely frustrating to leave with a toddler in tears because he can see something in the display that he waited in line for (twice as apparently we were at the wrong till) & she fails to politely advise us, fails to offer alternatives etc, just looks past us to the next person in line.. therefore I didn’t order anything. It’s ridiculous if as a business putting personal names on cups is more important than providing adequate service..
Atmosphere: 1
Food: 1
Service: 1
Jillian
Every time I order a latte, I say no foam and they give me foam. Do they not read the labels printed for the drinks. It’s pricy as it is I don’t want foam to drink I want the actual drink itself. Again, I ordered my mobile order and of course I get foam when I put no foam. How annoying this is.
R N
I’m really disappointed with my recent visit. I found a hair on the cold foam of my matcha latte, which was already gross—but when I poured the drink down the sink, I found three more hairs inside. How does this even happen?? Totally unacceptable from a food safety and hygiene standpoint. I couldn’t even bring myself to go back and ask for a remake. This experience has seriously shaken my trust in this location.
Hoping management takes this seriously and reviews their cleanliness protocols.
Atmosphere: 1
Food: 1
Service: 1
Jason Kim
Very disappointed. The Iced Matcha Latte tastes really strange now and not like before. Please make drinks clean and follow the original recipe.
Atmosphere: 2
Food: 2
Service: 2
Iris Umnov
The best Starbucks in the city! The staff is knowledgeable and sweet, they acknowledge you as soon as you enter the shop, and brighten your whole day. The drinks are always done perfectly, and the staff go above and beyond to make sure you’re happy. I love my visits here, and I highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Rick Pass
Starbucks serves some really great coffee here and I highly suggest that you check it out for yourself.
Cheers!
Atmosphere: 5
Food: 5
Service: 5
Pooya Sedghi
Elisa is super rude and unprofessional, she needs to learn some customer service and learn to act like a professional
Atmosphere: 5
Food: 5
Service: 1
Ghazal Ghodusi
I was helped by Andrew and William. They were so sweet and kind, and both made my day by how professional and kind their attitude was! ☺️
Atmosphere: 5
Food: 5
Service: 5
Violet Kobzar
I didn't have enough for my drink and Ron said it was on the house, he was really sweet thank you Ron 🫂
It’s strange. Online and in other stores the price was the same, but in this location it was $2 higher. They said it depends on the store’s popularity. Very disappointing. She said our prices is higher because we are more popular!!!
Atmosphere: 1
Food: 1
Service: 1
Danial Yousefian
Absolutely unacceptable experience at this Starbucks. I asked for some water and was told I had to buy a drink first. I’ve been to countless Starbucks locations and have never seen such poor, petty customer service. This is not the standard the brand is known for, and it’s enough to make me avoid this location entirely. 🚫
Atmosphere: 1
Service: 1
Andrew Tan
Another Starbucks location review. This one is inside hillcrest mall and is accessible through the indigo.
Drinks again were solid. Tried the new strato drink and it was very good. This came with sweet cream and this reminded me of their coffee frappe.
Service was good. Very quick and it seems like it can be a very busy location. With that said, turnover was fairly quick. With several people in front, got my drink in a matter of minutes.
This location does have seats but not many that you can just hang out in. Would recommend buying the drink and finding somewhere else within the mall to sit and enjoy.
Parking in the mall can be quite hectic. I usually park in the lot nearest to the indigo and can usually find spots. Sometimes near but sometimes further out. It can be a hectic corner of the mall and the way it’s constructed can be difficult to manoeuvre. Just need a little patience.
Great job overall
Atmosphere: 4
Food: 4
Service: 4
Greaz Gaming
Everything is good the iced coffee I ordered and it was the staffs were good and kind and everything in this place is always quiet and nice and it doesn’t take that long to order. Something in the staff. Don’t take two sometimes they come at 20 minutes before they close and they be so so so
Atmosphere: 5
Food: 5
Service: 5
Shadmehr Zareian
Disappointing service at Hillcrest Mall, Richmond Hill As a Starbucks team member, I know the standard policy is to charge just $0.34 CAD for a cup of water. Today at this location I was told they don’t serve water at all unless you buy something else—and refused even to charge me the usual 34¢ for the cup.
This contradicts Starbucks’ usual practices, frustrates both customers and fellow partners, and needs immediate correction. I hope the Richmond Hill management retrains staff so all guests receive the service they deserve.
The staff were busy but still friendly and helpful.
Atmosphere: 5
Service: 5
Very confusing lay out, lines formed but no clarity on where to order as tills on both sides ; then nobody said anything to us, just assumed we already ordered - I had to ask where we ordered as I stood directly in the till watching staff fail to acknowledge us.
Then the availability of products; if it’s not available, please for the love of god don’t have it sitting in your display.. When we actually were up to order, the first thing we asked for was a (cake pop) to be told “we don’t have” - extremely frustrating to leave with a toddler in tears because he can see something in the display that he waited in line for (twice as apparently we were at the wrong till) & she fails to politely advise us, fails to offer alternatives etc, just looks past us to the next person in line.. therefore I didn’t order anything.
It’s ridiculous if as a business putting personal names on cups is more important than providing adequate service..
Atmosphere: 1
Food: 1
Service: 1
Every time I order a latte, I say no foam and they give me foam. Do they not read the labels printed for the drinks. It’s pricy as it is I don’t want foam to drink I want the actual drink itself.
Again, I ordered my mobile order and of course I get foam when I put no foam. How annoying this is.
I’m really disappointed with my recent visit. I found a hair on the cold foam of my matcha latte, which was already gross—but when I poured the drink down the sink, I found three more hairs inside. How does this even happen?? Totally unacceptable from a food safety and hygiene standpoint. I couldn’t even bring myself to go back and ask for a remake. This experience has seriously shaken my trust in this location.
Hoping management takes this seriously and reviews their cleanliness protocols.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed.
The Iced Matcha Latte tastes really strange now and not like before.
Please make drinks clean and follow the original recipe.
Atmosphere: 2
Food: 2
Service: 2
The best Starbucks in the city! The staff is knowledgeable and sweet, they acknowledge you as soon as you enter the shop, and brighten your whole day. The drinks are always done perfectly, and the staff go above and beyond to make sure you’re happy.
I love my visits here, and I highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Starbucks serves some really great coffee here and I highly suggest that you check it out for yourself.
Cheers!
Atmosphere: 5
Food: 5
Service: 5
Elisa is super rude and unprofessional, she needs to learn some customer service and learn to act like a professional
Atmosphere: 5
Food: 5
Service: 1
I was helped by Andrew and William. They were so sweet and kind, and both made my day by how professional and kind their attitude was! ☺️
Atmosphere: 5
Food: 5
Service: 5
I didn't have enough for my drink and Ron said it was on the house, he was really sweet thank you Ron 🫂
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It’s strange. Online and in other stores the price was the same, but in this location it was $2 higher. They said it depends on the store’s popularity. Very disappointing. She said our prices is higher because we are more popular!!!
Atmosphere: 1
Food: 1
Service: 1
Absolutely unacceptable experience at this Starbucks. I asked for some water and was told I had to buy a drink first. I’ve been to countless Starbucks locations and have never seen such poor, petty customer service. This is not the standard the brand is known for, and it’s enough to make me avoid this location entirely. 🚫
Atmosphere: 1
Service: 1
Another Starbucks location review. This one is inside hillcrest mall and is accessible through the indigo.
Drinks again were solid. Tried the new strato drink and it was very good. This came with sweet cream and this reminded me of their coffee frappe.
Service was good. Very quick and it seems like it can be a very busy location. With that said, turnover was fairly quick. With several people in front, got my drink in a matter of minutes.
This location does have seats but not many that you can just hang out in. Would recommend buying the drink and finding somewhere else within the mall to sit and enjoy.
Parking in the mall can be quite hectic. I usually park in the lot nearest to the indigo and can usually find spots. Sometimes near but sometimes further out. It can be a hectic corner of the mall and the way it’s constructed can be difficult to manoeuvre. Just need a little patience.
Great job overall
Atmosphere: 4
Food: 4
Service: 4
Everything is good the iced coffee I ordered and it was the staffs were good and kind and everything in this place is always quiet and nice and it doesn’t take that long to order. Something in the staff. Don’t take two sometimes they come at 20 minutes before they close and they be so so so
Atmosphere: 5
Food: 5
Service: 5
Disappointing service at Hillcrest Mall, Richmond Hill
As a Starbucks team member, I know the standard policy is to charge just $0.34 CAD for a cup of water. Today at this location I was told they don’t serve water at all unless you buy something else—and refused even to charge me the usual 34¢ for the cup.
This contradicts Starbucks’ usual practices, frustrates both customers and fellow partners, and needs immediate correction. I hope the Richmond Hill management retrains staff so all guests receive the service they deserve.
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