Today at the Hillcrest Mall food court, we decided to have lunch at Szechuan Express. Initially, we planned to choose Combo 3, but we wanted to try a sample of one of the spicy meat options to check how spicy it was. We specifically asked for a sample of just that one item, not all the meats. However, the staff member told us that they don’t offer samples at all, which we found very disappointing and a sign of poor customer service.
Despite this, we went ahead and ordered the food to try it for future reference. Unfortunately, towards the end of our meal, we noticed a small hair on one of the onions, which was extremely unpleasant and disappointing.
Overall, I would give this restaurant a 1-star rating due to its lack of customer care and low food quality. I will not be ordering food from here again.
Atmosphere: 1
Food: 2
Service: 1
Alex M.
Went at the start of lunch hour around 11:30. Tasted like it was yesterday’s food. Dry rice and luke warm sweet and sour chicken.
Atmosphere: 3
Food: 1
Service: 4
Vanessa M
Absolutely terrible service - employees are rude and ignored me. I was there Sunday afternoon and the employees were absolutely terrible - I will never be ordering from here again.
Atmosphere: 1
Food: 2
Service: 1
Ahmed Youssef Ibrahim
Got the end of day special (didn’t realize they are offering it until the lady told me while ordering). I ordered the three chicken items they offer and all were very bad. Tasteless, super over fried and full of oil. Not a pleasant experience.
Food: 1
Rula B. Morcos
Good food and portions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Genetal TSO Chicken
John
Avoid. Sick the day after . Barely edible. More grease and grissle than actual meat.
Atmosphere: 1
Food: 1
Service: 1
Johnny S.
Great to stop by for their $10 end-of-day special, which is a huge box serving that's enough for two people.
Food: 4
Sean Gordon
You get a lot of food but often wonder how long it has been sitting there.
Atmosphere: 4
Food: 3
Service: 4
E
Please stop putting a huge noodle base its horrible
Food: 3
Emma
Great food overall, love the soups but whenever I ask for spicy the lady add almost no spice! Still is great but I always have to add more when I get home.
Just picked up some lunch from this spot and it was horrid. My lo mein noodles were dry and tasted like wax. No real flavour or seasoning to the food. Never going to buy from here again.
Atmosphere: 1
Food: 1
Service: 1
Mark Stankevicius
Food was cold, and the noodles were dried out and hard as if they were sitting out all day. The food should have been fresh since we just bought it at lunch time when their time was the busiest.
Katie Nunes
I’ve been going to this place for years. Food is very inexpensive for a really good portion. The food is delicious. After all, it is more fast food style. Your stomach may not be thrilled with you, But I’ve never gotten food poisoning. I’ve always seen them work gloves, and be very hygienic. They’re always very courteous. The green beans are outstanding, So is the general chicken? I prefer mine a little spicier, but it’s still a decent spice for most, And I get the noodles I prefer a tad crisp. I finally get a little overcooked, depending on how many people have been there that day, because they sit with all the other food, which makes an extra hot, which means it cook a little longer.
Atmosphere: 5
Food: 5
Service: 5
Erik Rojas
Worst food I've had. Sweet and sour chicken was cold, noodles had no taste. Only ate it because I hate to throw away food. Never going back.
Today at the Hillcrest Mall food court, we decided to have lunch at Szechuan Express. Initially, we planned to choose Combo 3, but we wanted to try a sample of one of the spicy meat options to check how spicy it was. We specifically asked for a sample of just that one item, not all the meats. However, the staff member told us that they don’t offer samples at all, which we found very disappointing and a sign of poor customer service.
Despite this, we went ahead and ordered the food to try it for future reference. Unfortunately, towards the end of our meal, we noticed a small hair on one of the onions, which was extremely unpleasant and disappointing.
Overall, I would give this restaurant a 1-star rating due to its lack of customer care and low food quality. I will not be ordering food from here again.
Atmosphere: 1
Food: 2
Service: 1
Went at the start of lunch hour around 11:30.
Tasted like it was yesterday’s food. Dry rice and luke warm sweet and sour chicken.
Atmosphere: 3
Food: 1
Service: 4
Absolutely terrible service - employees are rude and ignored me. I was there Sunday afternoon and the employees were absolutely terrible - I will never be ordering from here again.
Atmosphere: 1
Food: 2
Service: 1
Got the end of day special (didn’t realize they are offering it until the lady told me while ordering). I ordered the three chicken items they offer and all were very bad. Tasteless, super over fried and full of oil. Not a pleasant experience.
Food: 1
Good food and portions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Genetal TSO Chicken
Avoid. Sick the day after . Barely edible. More grease and grissle than actual meat.
Atmosphere: 1
Food: 1
Service: 1
Great to stop by for their $10 end-of-day special, which is a huge box serving that's enough for two people.
Food: 4
You get a lot of food but often wonder how long it has been sitting there.
Atmosphere: 4
Food: 3
Service: 4
Please stop putting a huge noodle base its horrible
Food: 3
Great food overall, love the soups but whenever I ask for spicy the lady add almost no spice! Still is great but I always have to add more when I get home.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Please stop putting a huge noodle base its
Food: 3
Just picked up some lunch from this spot and it was horrid. My lo mein noodles were dry and tasted like wax. No real flavour or seasoning to the food. Never going to buy from here again.
Atmosphere: 1
Food: 1
Service: 1
Food was cold, and the noodles were dried out and hard as if they were sitting out all day. The food should have been fresh since we just bought it at lunch time when their time was the busiest.
I’ve been going to this place for years. Food is very inexpensive for a really good portion. The food is delicious. After all, it is more fast food style. Your stomach may not be thrilled with you, But I’ve never gotten food poisoning. I’ve always seen them work gloves, and be very hygienic. They’re always very courteous. The green beans are outstanding, So is the general chicken? I prefer mine a little spicier, but it’s still a decent spice for most, And I get the noodles I prefer a tad crisp. I finally get a little overcooked, depending on how many people have been there that day, because they sit with all the other food, which makes an extra hot, which means it cook a little longer.
Atmosphere: 5
Food: 5
Service: 5
Worst food I've had. Sweet and sour chicken was cold, noodles had no taste. Only ate it because I hate to throw away food. Never going back.
Atmosphere: 1
Food: 1
Service: 1
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