Touro Brazilian Steak House & Wine - Richmond Hill

Todo está muy delicioso se lo recomiendo

Went last night for dinner with my wife & needless to say we were highly disappointed after spending $170 & still had to reheat food when I got home. We waited 10-15 minutes for little pieces of beef to come around.. had servers ignoring us on purpose not serving us & the excuse given was “we’re busy” also confirmed with another worker that for a Friday night it actually wasn’t as busy as it usually is. Had a nice couple seated beside us with the exact same complaint! But shocker when we asked for the bill it came in one minute. Complained to our server even before the bill came about the service & she sent us more free corn bread as a sorry without even asking for it. Had servers reach over us grabbing bowls of food that still had food in it. Nothing about this place was to brag about. There’s many other restaurants in the plaza. Will not be returning anytime soon. We also have the couples information that was beside us that were celebrating an engagement who left disappointed as well after they said they didn’t want drinks the server stopped coming around. Absolutely terrible

Atmosphere: 3

Food: 3

Service: 1

Great atmosphere and service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brazilian Steak Bites, Garlic Steak, Avocado Shrimp Salad, Touro House Salad, All You Can Eat Meat, BBQ Pineapple

10/10 food. Attention to details. Great service.

Atmosphere: 4

Food: 5

Service: 5

Excellent facilities and exquisite food, 100% recommended. Excellent facilities and exquisite food, 100% recommended

Atmosphere: 5

Food: 5

Service: 5

Great food but compared to previous visits, the service was slow. Lots of downtime between meat.

Atmosphere: 4

Food: 5

Service: 4

They have removed the buffet, which was the system of meal service where food is placed in a public area where customers can help themselves as they please. They have now implemented a menu that has drastically reduced the meal, serving a cheaper variety of food in small pots, these are not served individually, they are meant to be shared between the people at the table, which in my opinion, left a lot to be desired and we were disappointed. The meat was tasty.

Atmosphere: 3

Food: 3

Service: 3

The food was not good at all, we tried 7 different dishes and all were cold and not good at all totally
Weiterest was good and polite but so slow
I like the decoration btw

Atmosphere: 4

Food: 1

Service: 3

It’s been so hard to make a call reservations coz their line is always busy or no one answering. I know I can do online reservations but I want to check what’s on the buffet table as well. And I finally able to make a reservation after calling 10 times in 2 days.

The whole experience was average, our server isn’t that attentive, most of the time he was chatting with other server in the far corner… other food servers are ok, I don’t know their routine, but it doesn’t looks like all of them check in every table before they go back to kitchen. So we have to keep an eye on food we want. I’m not sure do we need to raise our hands to wave them over, but I remember it is unnecessary coz I’ve been here twice before the covid, ppl were much more attentive than this time.

The overall experience is average,not really bad, but not what I expected from a steakhouse restaurant.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Grilled Pineapple, All You Can Eat Meat

We went for the weekend dinner. The bill came to $630 for 6 people. Food was very mediocre. The meat was not high quality. I’d very much prefer a steak from The Keg.

Service was extremely bad. The waitress made my brother wait 15 minutes for a coke refill. The waitress would pass by your table every 20 minutes if you are lucky. Automatically added %18 tip despite the bad service.

They sat us in front of the door and refused to change our table.

Overall, the experience was nothing special. I’ve had much better experiences at $50 all you can eats.

Atmosphere: 2

Food: 2

Service: 1

We got a take out today n I was so confused with the menu . Nikita saved the day . He was so patient and helpful, checked every detail and so kind . He made the experience wonderful! Thank you Nikita ! The food was great and a lot !

Atmosphere: 5

Food: 5

Service: 5

I walked in about 2 weeks before and made a reservation in person. I asked for a certain table in the corner, because there was 9 of us  which included four small kids. On the day of, we showed up and were told, by the most miserable female hostess that our table wasn't the one I had pointed to and reserved. Eventually, we got the table I had reserved. Then we got a server that began with "prices per person and THE TIP" (even though I didnt ask her about prices). We were there for 2 hrs and our unfriendly server (Rafaela) was allergic to smiling the entire time. In the end I asked our unfriendly server if 18% was the minimum and she pressed 18% HERSELF and handed me the machine. She really didnt deserve more than 10% because she's so unfriendly.  I'm giving it a 2 star because the food was ok and the servers who brought the food were nice. We will never return.

Atmosphere: 3

Food: 2

Service: 2

We were a group of 13 in the private dining room on Oct 26 and had a great experience. Our server Caesar was very attentive and professional. Our meat cravings were fulfilled and it’s always great to top it off with cinnamon pineapple. We would also like to thank Rob Ashe again for his hospitality.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brazilian Steak Bites, Grilled Pineapple, Garlic Steak, Salads

Special thanks to our great server , Camila ?

Kid-friendliness: Wonderful place to celebrate my daughter’s birthday ?

Recommended dishes: Brazilian Steak Bites, Grilled Pineapple, All You Can Eat Meat, BBQ Pineapple

The decor was nice, but the atmosphere feels like being at a Brazilian steakhouse version of a pub. It was very loud in the place and hard to carry a conversation at your table without having to yell.

The waiter was pleasant but often had to be reminded for things that were requested.

The food was surprisingly disappointing as it was hard and chewy. Pretty much every steak was hard to cut through, and our jaws were sore trying to chew the meat.

This was our first time here and sadly our last as well. We were celebrating a special occasion and wanted to try this out, but unfortunately it missed the mark.

Update:
I tried calling Rob, as requested but got no response. If you don't want to address it, no problem, but why waste my time further?

Atmosphere: 3

Food: 2

Service: 3