Uncle Tetsu's Japanese Cheesecake, Hillcrest Mall

I absolutely love the uncle Tetsu classic cheesecake and the madeleines. I’ll definitely be back to get some more!

Atmosphere: 5

Food: 5

Service: 5

Not good as before!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Coffee Cheese Cake

Happy environment + happy staff + happy cake = happy customer

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Cheese Cake

Today, I went to buy a cheesecake, and this girl deliberately made things difficult for me. I had explained everything clearly, and we were in a hurry. Yet, she asked every question very slowly, intentionally repeating everything. “Do you want the cheesecake? Do you want it hot or cold? Do you want any other products?” I rejected her, saying I didn’t want anything else, but she kept asking questions, clearly trying to make things harder for me. So, I told her again that I had already made it clear that I really didn’t want anything else.

She responded by saying, "This is our policy." I started thinking, “Are you sure the owner would agree with this? If they see this review, I hope they give her some basic training. If her service attitude is worse than that of a robot—so rigid and intentionally making customers dissatisfied and unhappy—then they should either dismiss her or give her more training.”

Today is September 27th, during the 4 PM shift. You should check who was working. This girl needs proper training. I don’t know if her salary is too low, but she clearly doesn’t enjoy her job. In fact, it seemed like she was purposely trying to ruin the business for the owner. So, when you see this review, please also pay attention to the staff in the store. Check the surveillance footage and see if other customers are as dissatisfied as I was.

Uncle Tetsu offers incredibly light and fluffy Japanese-style cheesecakes that strike the perfect balance between subtle sweetness and delicate texture. The cakes are baked fresh and served warm, making them a must-try for dessert enthusiasts.

While it can get busy, especially during peak hours, the friendly staff ensures the line moves quickly. The classic cheesecake is the star, but their madeleines are also worth a try. Prices are reasonable, making it a great spot for a delicious treat or a take-home dessert. Definitely worth a visit wherever you find one!

Vegetarian options: Menu is entirely vegetarian

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Coffee Cheese Cake

the original cheesecake taste much better here in this location compared to the one from downtown location. I always buy from DT so i knew the taste difference . But First time to visit in this mall and i was surprised uncle tetsu is available. :) so happy. No line up and much better taste. Maybe they prepared and baked slowly not rushing up compared to downtown busy everything is fast. It affects the quality and taste. id rather travel to hillcrst mall just to buy Uncle tetsu.

Atmosphere: 5

Food: 5

Service: 5

Used to be the best cheesecake store in the area. Completely different experience now. The cake is not the same quality it used to be. Madeline cookies are good thought. Not worth the drive.

Atmosphere: 3

Food: 3

Service: 3

Why you don’t have any branch in upper canada mall ?

Went there late in the afternoon, i asked for their signature cheese tarts, and the lady there told me they only have matcha. I also asked for their signature Japanese cheesecake, and she said they only have very berry. We got very berry, but it seemed a little too moist. Idk if it was bc we got very berry, or their texture is actually different from Uncle Tetsu's other branches!!??‍♀️

Atmosphere: 2

Food: 3

Service: 4

4/13/24 Bought Earl Grey Cheesecake, opened it up at the food court to eat. It's wet, soggy and looks extremely under baked. Took it back to the counter within fifteen minutes of purchase and was told there's nothing they could do about it. C'mon this is food safety.

Atmosphere: 2

Food: 1

Service: 1

ordered the original cheesecake! soodelicious

Atmosphere: 3

Food: 5

Service: 4

I came by yesterday to pick up one Japanese Cheesecake. I was told by the cashier that they do not accept cash, and will not let me pay by cash because "it would make her very upset that she has to do more work to process the cash." I was a little disappointed to hear this from her while I was cashing out. I just wanted to share my review.

Food: 4

Service: 1

Bought a cheesecake at this location and found two finger nails.. i know this location receives deliveries from the factory and sells them but this is

Atmosphere: 1

Food: 1

Service: 1

I ordered the original cheesecake, it was sooo delicious and

Atmosphere: 5

Food: 5

Service: 5

This place is already well known for their famous Japanese Cheese Cake, so they don’t even need to be seen 5-star review. Every time I visit here I buy at least 5 cakes for my family and friends, and of course for myself! Their cakes just melt in your mouth as soon as you put one bite in.