Great food, lovely people, wings especially were incredible. Definitely going back weekly
Atmosphere: 5
Food: 5
Service: 5
Shel Grenier
Was divided on making a review but after hearing other people’s experiences, I figured I would. Been ordering from papas for as long as I can remember. 15+ years. We placed a $85 order for my mom’s birthday and every single person who had the wings ended up super sick afterwards. My mom is sensitive to foods and couldn’t leave her bed for 3 days. I contacted papas the next day and the owner was super quick to call back. While I understand they may have sold 400 wings that night and no one else got sick, that doesn’t mean our batch wasn’t easily cross contaminated. Owner was super nice and promised to make it right.
There was a misunderstanding when he said he would credit our order we thought the whole order (pizza+wings) but he meant just the wings. Okay, no big deal. At least it’s something! About 2 weeks later we called to cash in on our free wings and we got told that we already received them and they had a picture for proof. I explained that was impossible. They ended up calling me back and said they mistakenly gave the free wings to someone else who they just assumed was me. (Same building, different unit #) It was their mistake so they agreed to still give us the free wings.
Since we didn’t need 40 wings the owner agreed to do a party tray pizza + 20 wings for cheaper. Don’t remember exactly how much but it came to $24 with tax and delivery. We got our order and no wings. They forgot them! So we call back and they say it’ll be 15 minutes… an hour later we finally got the wings. And what stood out was no apology, nothing. Not from the man on the phone or the delivery driver. The driver just laughed and said “here ya go”. We asked for the pizza and wings to be well done and I swear it looked like some of the cheese didn’t even melt it was so undercooked.
As much as I use to love the food, the place has changed so much for the worse so we’ve decided to take a break and go to Bella’s for a while. Hopefully when we decide to try and order again in a few months things will have improved or we won’t bother trying again. Owner has good intentions but maybe not enough to keep this place as great as it use to be
Atmosphere: 2
Food: 2
Service: 2
John (Phen)
Amazing food. You can tell the ingredients are fresh and top tier. Great staff and clean. Overall top notch quality. You will definitely want to check this place out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Wings, Pizza
Jagjot Singh
The pizza store offers a delicious variety of pizzas with fresh ingredients and a crispy crust that’s hard to beat. The flavors are well-balanced, and there are plenty of options for both classic and adventurous toppings. Management is attentive and efficient, ensuring a smooth pizza service. Overall, it's a great spot for pizza lovers looking for quality food and good service.
Atmosphere: 5
Food: 5
Service: 5
Kitti Tanka
A little too much sauce left in the middle of the large pizza we got, which made it a bit soggy while the pizza was still hot
Atmosphere: 4
Food: 4
Service: 4
Holly Hudson
Love the pizza!
Atmosphere: 2
Food: 5
Service: 5
Gina Maria
We love this place! The food is literally amazing! They deliver anywhere until 4 in the morning! I’ve never had a better fish fry! Love the staff and owners , friendly and warm, we felt so welcome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Wings, Pizza
Joker Smoker
So sad seeing at Crystal Beach icon go so bad so fast. The owners sold a couple months ago & it's a terrible place to eat at. Customer service is the worst. They blame customers for them not being able to understand or speak English. Then they call me asking if this is the right phone number. I'll never order from there again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings, Pizza
josh f
Thought we would try Papas again for the first time in a while as it’s under new management and the quality had severely declined in the last couple years. Order a large pizza with pepperoni, onions, hot peppers and sausage on half. Get the pizza and No hot peppers, no sausage, and they decided to just randomly add mushrooms. Pizza also was like slop in a box with the cheese barely visible. tried calling back, no answer. Don’t waste your money here
Atmosphere: 1
Food: 1
Service: 1
Sally B
Took 2 hours from the time I ordered pizza to when it was delivered, called twice in that span and was told it would be 10-15 minutes each time it did not arrive until an hour after that, when I was told upon ordering it would be there in 50 mins. The last time I called I said I wanted to just cancel the order because my family was hungry and it was taking far too long and the person on the phone did not apologize or try to rectify the situation at all, basically told me it was coming whether I wanted it or not at that point. The food was barely warm and not good quality it was in the past with Papas, very disappointing. The only good thing was the pleasant delivery driver when he arrived, he was the only person who offered any type of an apology although it was not his fault he had just picked it up 15 mins prior. I will not be ordering from there again unfortunately as I have been a long time customer.
Update: Owner contacted me and apologized, was very kind and seems to be making improvements, he provided a gift card, which we will use to give Papa’s another try and hoping it will be a better experience and we can continue supporting this local business.
We purchased pizza & wings this evening! I went in to be cashed out and watched every single person touch phones, money, come in form outside and not one NOT ONE person washed their hands!!! That is disgusting and so disrespectful to people who are paying for your service!!!! I can’t even eat the food after spending 75.00 on it! Such a shame!
Atmosphere: 1
Food: 1
Service: 5
Nannette Smith-Fickel
Husband and I have always loved this place- good service and pizza- today wrong pizza x2- did get a discount but had to wait again for our pizza - Pappa’s you can do better - this was such a disappointment because person taking out order got it wrong and our name multiple times - what has happened to customer service and doing what is right?
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Pizza
Jessie Espinosa
By far my favourite pizza joint in town! Might be a little more expensive than others around but worth it. Yum ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza
Jeanette Bosch
We ordered a 24 slice loaded pizza and wings crispy and saucy and both were absolutely delicious. We had it delivered and they showed when they said. Give papas a try!!
Food: 5
Service: 5
Judy Mayne
worst slices(lunch special) this evening....obviously been hanging around all day
Great food, lovely people, wings especially were incredible. Definitely going back weekly
Atmosphere: 5
Food: 5
Service: 5
Was divided on making a review but after hearing other people’s experiences, I figured I would.
Been ordering from papas for as long as I can remember. 15+ years. We placed a $85 order for my mom’s birthday and every single person who had the wings ended up super sick afterwards. My mom is sensitive to foods and couldn’t leave her bed for 3 days. I contacted papas the next day and the owner was super quick to call back. While I understand they may have sold 400 wings that night and no one else got sick, that doesn’t mean our batch wasn’t easily cross contaminated. Owner was super nice and promised to make it right.
There was a misunderstanding when he said he would credit our order we thought the whole order (pizza+wings) but he meant just the wings. Okay, no big deal. At least it’s something! About 2 weeks later we called to cash in on our free wings and we got told that we already received them and they had a picture for proof. I explained that was impossible. They ended up calling me back and said they mistakenly gave the free wings to someone else who they just assumed was me. (Same building, different unit #) It was their mistake so they agreed to still give us the free wings.
Since we didn’t need 40 wings the owner agreed to do a party tray pizza + 20 wings for cheaper. Don’t remember exactly how much but it came to $24 with tax and delivery.
We got our order and no wings. They forgot them! So we call back and they say it’ll be 15 minutes… an hour later we finally got the wings. And what stood out was no apology, nothing. Not from the man on the phone or the delivery driver. The driver just laughed and said “here ya go”. We asked for the pizza and wings to be well done and I swear it looked like some of the cheese didn’t even melt it was so undercooked.
As much as I use to love the food, the place has changed so much for the worse so we’ve decided to take a break and go to Bella’s for a while. Hopefully when we decide to try and order again in a few months things will have improved or we won’t bother trying again. Owner has good intentions but maybe not enough to keep this place as great as it use to be
Atmosphere: 2
Food: 2
Service: 2
Amazing food. You can tell the ingredients are fresh and top tier. Great staff and clean. Overall top notch quality. You will definitely want to check this place out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Wings, Pizza
The pizza store offers a delicious variety of pizzas with fresh ingredients and a crispy crust that’s hard to beat. The flavors are well-balanced, and there are plenty of options for both classic and adventurous toppings. Management is attentive and efficient, ensuring a smooth pizza service. Overall, it's a great spot for pizza lovers looking for quality food and good service.
Atmosphere: 5
Food: 5
Service: 5
A little too much sauce left in the middle of the large pizza we got, which made it a bit soggy while the pizza was still hot
Atmosphere: 4
Food: 4
Service: 4
Love the pizza!
Atmosphere: 2
Food: 5
Service: 5
We love this place! The food is literally amazing! They deliver anywhere until 4 in the morning!
I’ve never had a better fish fry! Love the staff and owners , friendly and warm, we felt so welcome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Wings, Pizza
So sad seeing at Crystal Beach icon go so bad so fast. The owners sold a couple months ago & it's a terrible place to eat at. Customer service is the worst. They blame customers for them not being able to understand or speak English. Then they call me asking if this is the right phone number. I'll never order from there again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings, Pizza
Thought we would try Papas again for the first time in a while as it’s under new management and the quality had severely declined in the last couple years. Order a large pizza with pepperoni, onions, hot peppers and sausage on half. Get the pizza and No hot peppers, no sausage, and they decided to just randomly add mushrooms. Pizza also was like slop in a box with the cheese barely visible. tried calling back, no answer. Don’t waste your money here
Atmosphere: 1
Food: 1
Service: 1
Took 2 hours from the time I ordered pizza to when it was delivered, called twice in that span and was told it would be 10-15 minutes each time it did not arrive until an hour after that, when I was told upon ordering it would be there in 50 mins. The last time I called I said I wanted to just cancel the order because my family was hungry and it was taking far too long and the person on the phone did not apologize or try to rectify the situation at all, basically told me it was coming whether I wanted it or not at that point. The food was barely warm and not good quality it was in the past with Papas, very disappointing. The only good thing was the pleasant delivery driver when he arrived, he was the only person who offered any type of an apology although it was not his fault he had just picked it up 15 mins prior. I will not be ordering from there again unfortunately as I have been a long time customer.
Update: Owner contacted me and apologized, was very kind and seems to be making improvements, he provided a gift card, which we will use to give Papa’s another try and hoping it will be a better experience and we can continue supporting this local business.
Food: 2
Service: 1
Restaurantji Recommends
We purchased pizza & wings this evening! I went in to be cashed out and watched every single person touch phones, money, come in form outside and not one NOT ONE person washed their hands!!! That is disgusting and so disrespectful to people who are paying for your service!!!! I can’t even eat the food after spending 75.00 on it! Such a shame!
Atmosphere: 1
Food: 1
Service: 5
Husband and I have always loved this place- good service and pizza- today wrong pizza x2- did get a discount but had to wait again for our pizza - Pappa’s you can do better - this was such a disappointment because person taking out order got it wrong and our name multiple times - what has happened to customer service and doing what is right?
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Pizza
By far my favourite pizza joint in town! Might be a little more expensive than others around but worth it. Yum ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza
We ordered a 24 slice loaded pizza and wings crispy and saucy and both were absolutely delicious. We had it delivered and they showed when they said. Give papas a try!!
Food: 5
Service: 5
worst slices(lunch special) this evening....obviously been hanging around all day
Atmosphere: 3
Food: 1
Service: 3
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