went there today, the very rude girl at the drive-thru, was yelling at me! I ordered a Coke, coffee with two milk. I asked about the retro blueberry fritters, and she said they're only available in a combo! so I asked what is a combo! she went silent then yelled at me we have no Coke! so I said okay never mind our order we'll go to the other Tim Hortons in Rockland! and she yelled bye! very rude girl, she should not be yelling at her customers! so I went to the other Tim Hortons in Rocklin got great service got everything I wanted including my fritters!
Vickie Mainville
Terrible! Just terrible. Walked in with my son to grab a snack and hot beverages. Stood in front of counter for at least 10 min if not more. No one acknowledged our presence. The employees served only drive-through. A couple of other people were waiting behind us too. Finally, I asked if someone would be serving customers inside soon. I was ignored by 2 of three girls there. The other one smirked at me and said: I’m busy. She was clearly not busy by the way. After that, I just thought “were out of here” without buying anything. Ended up going to the Tim’s on Edward. Was in and out in 5 min plus I was greeted with a smile. Never going there again.
Atmosphere: 1
Service: 1
Sly Leblanc
Idk what happen there but if u go in the evenings service sucks bunch of kids goofing around garbage overflowing they cant or don t care wen i order food/
Atmosphere: 1
Food: 1
Service: 1
Claude Lascelle
Service was super slow on Christmas eve at around 9 AM. Too many workers concerned with the drive thru and not the lobby.
Atmosphere: 3
Food: 3
Service: 2
Beautyology with belle
Ever since they fired their evening supervisor from last year the only adult on staffService has been lacking they don't care they're Playing vulgar music and letting the restaurant get filthy.If the owners cared at all about this establishment they would bring her back she was the only reason we continued to go
Atmosphere: 1
Food: 1
Service: 1
Erin Kelly
They almost never have the ingredients available when we order food. The one time I politely expressed this, was met with a very abrupt, dismissive attitude. We have definitely given up on this location.
Food: 1
Service: 1
Dan StJean
I made a dream catcher for one of your staff members because she made my day better one time. Going to miss her when I leave here
Mrvn Rvra
Amazing team! Excellent customer service! Keep the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Purfect Pair Fritter and Coffee
Stylz Beaudoin
Waited 30 min for my coffee and food , you think they would have the right order after waiting so long , however they still managed to mess it up and give me something I never ordered and on top if that , THEY FORGOT MY COFFEE ?! Horrible establishment , Horrible management, will never be going back and recommend everyone stays away aswell !
Atmosphere: 1
Food: 1
Service: 1
mattie marie cristopher trahan
Story of this picture is night staff was extremely overworked and completely taken advantage of. We worked basically for morning staff and if morning staff wasn’t happy we were treated terrible (even tho we did 90% of the work) so much of the work actually that if we didn’t do something it was never done. I came back from my 2 days off and this is what the cold brew looked like. When I complained to management and eventually quit over the environment and quality of food I was called crazy. Am I crazy or is this completely foul? No I won’t be calling your help line :)
The place is always dirty and staff never knows what they are
Atmosphere: 2
Food: 2
Service: 2
Carley Vno
Damn this place was so good not even gonna lie like mhmhmhm it was so delicious. The bagels were so crispy n worm, and in Ottawa they don’t have jelly filled donuts so it was just yum yumKid-friendliness: They are very kind nice as well as Respectful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Purfect Pair Fritter and Coffee
Anik Mckay
hi yesterday i was waiting at the speaker to order just a coffee and i waited for 5 minutes so i thought it was close cause nobody was talking and i move forward at the window but there was only one car at the window and they we're just talking and i was still waiting again but the car left and had their food cause nothing was given to them while i was waiting and when i got to the window i told her why is it taking so long she didn't know what to say so i told her it's not a chatting service ?and if i had a way out of the the drive thru i would of left NEVER GOING THERE AGAIN!! It was my first time there but it's my last time to!
Recommended dishes: Purfect Pair Fritter and Coffee
Rebecca Blain
So many people leave just negative reviews, I want these employees to be recognized for a positive experience. Today (04/11/23) around noon, a very friendly, upbeat woman took my order through drive through. At the window she was training another woman, they were both so pleasant and friendly. I hope they are recognized by management, especially when so many employees have to deal with so much negativity.
Eric P
Never open never ready and most of the staff just moops around . It's a management and owner issue . Horrible when your job is to prep coffee and your waiting at 5 am for 10 mins in drive thru for coffees. Every time I might go I'll try them again nope they screw up.. I live in Rocklin and I go to Blair road for a coffee
went there today, the very rude girl at the drive-thru, was yelling at me! I ordered a Coke, coffee with two milk. I asked about the retro blueberry fritters, and she said they're only available in a combo! so I asked what is a combo! she went silent then yelled at me we have no Coke! so I said okay never mind our order we'll go to the other Tim Hortons in Rockland! and she yelled bye! very rude girl, she should not be yelling at her customers! so I went to the other Tim Hortons in Rocklin got great service got everything I wanted including my fritters!
Terrible! Just terrible. Walked in with my son to grab a snack and hot beverages. Stood in front of counter for at least 10 min if not more. No one acknowledged our presence. The employees served only drive-through. A couple of other people were waiting behind us too. Finally, I asked if someone would be serving customers inside soon. I was ignored by 2 of three girls there. The other one smirked at me and said: I’m busy. She was clearly not busy by the way. After that, I just thought “were out of here” without buying anything. Ended up going to the Tim’s on Edward. Was in and out in 5 min plus I was greeted with a smile. Never going there again.
Atmosphere: 1
Service: 1
Idk what happen there but if u go in the evenings service sucks bunch of kids goofing around garbage overflowing they cant or don t care wen i order food/
Atmosphere: 1
Food: 1
Service: 1
Service was super slow on Christmas eve at around 9 AM. Too many workers concerned with the drive thru and not the lobby.
Atmosphere: 3
Food: 3
Service: 2
Ever since they fired their evening supervisor from last year the only adult on staffService has been lacking they don't care they're Playing vulgar music and letting the restaurant get filthy.If the owners cared at all about this establishment they would bring her back she was the only reason we continued to go
Atmosphere: 1
Food: 1
Service: 1
They almost never have the ingredients available when we order food. The one time I politely expressed this, was met with a very abrupt, dismissive attitude. We have definitely given up on this location.
Food: 1
Service: 1
I made a dream catcher for one of your staff members because she made my day better one time. Going to miss her when I leave here
Amazing team! Excellent customer service! Keep the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Purfect Pair Fritter and Coffee
Waited 30 min for my coffee and food , you think they would have the right order after waiting so long , however they still managed to mess it up and give me something I never ordered and on top if that , THEY FORGOT MY COFFEE ?! Horrible establishment , Horrible management, will never be going back and recommend everyone stays away aswell !
Atmosphere: 1
Food: 1
Service: 1
Story of this picture is night staff was extremely overworked and completely taken advantage of. We worked basically for morning staff and if morning staff wasn’t happy we were treated terrible (even tho we did 90% of the work) so much of the work actually that if we didn’t do something it was never done. I came back from my 2 days off and this is what the cold brew looked like. When I complained to management and eventually quit over the environment and quality of food I was called crazy. Am I crazy or is this completely foul? No I won’t be calling your help line :)
Restaurantji Recommends
The place is always dirty and staff never knows what they are
Atmosphere: 2
Food: 2
Service: 2
Damn this place was so good not even gonna lie like mhmhmhm it was so delicious. The bagels were so crispy n worm, and in Ottawa they don’t have jelly filled donuts so it was just yum yumKid-friendliness: They are very kind nice as well as Respectful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Purfect Pair Fritter and Coffee
hi yesterday i was waiting at the speaker to order just a coffee and i waited for 5 minutes so i thought it was close cause nobody was talking and i move forward at the window but there was only one car at the window and they we're just talking and i was still waiting again but the car left and had their food cause nothing was given to them while i was waiting and when i got to the window i told her why is it taking so long she didn't know what to say so i told her it's not a chatting service ?and if i had a way out of the the drive thru i would of left NEVER GOING THERE AGAIN!! It was my first time there but it's my last time to!
Recommended dishes: Purfect Pair Fritter and Coffee
So many people leave just negative reviews, I want these employees to be recognized for a positive experience. Today (04/11/23) around noon, a very friendly, upbeat woman took my order through drive through. At the window she was training another woman, they were both so pleasant and friendly. I hope they are recognized by management, especially when so many employees have to deal with so much negativity.
Never open never ready and most of the staff just moops around . It's a management and owner issue . Horrible when your job is to prep coffee and your waiting at 5 am for 10 mins in drive thru for coffees. Every time I might go I'll try them again nope they screw up.. I live in Rocklin and I go to Blair road for a coffee