I have been going to this going to Coffe shop often they made my coffee wrong always today put milk in my green tea when I said just green tea ,and previously asked for chai tea latte no sugar and I know it come with syrup but they added two.sugar..never going again did several time I thought it s okay but regularly this has been done
Service: 1
Allaine Flowers
Very quite and quaint
Atmosphere: 5
Food: 5
Service: 5
GPS Bal
They don’t care about customer don’t know what customer service is stay away from this
Service: 1
Stephen Bourdon
Asked what they served for breakfast, and all I got was a blank stare. Not helpful at all. Wanted something with eggs, but nothing on the projected menu contained eggs.
Atmosphere: 4
Food: 3
Service: 2
Jayden Frey
Always one of the quickest tims I've been to. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Charlene Kreutzcamp
“Melissa” which I think her name is, a manager or something, is extremely rude and miserable to guests and from what I’ve seen staff too
Anne R
The morning staff Monday- Friday are so great!
Atmosphere: 5
Food: 5
Service: 5
Richard Ferreira
Cheap with the portion of protein but my main concern is the older fake grumpy lady working the cashier early in the morning with her sarcastic attitude. Dont let her make your food/drinks. I can see her spitting on them ! She needs to be fired asap
Atmosphere: 1
Food: 2
Service: 1
Jeff Dyck
Poor and rude service
Atmosphere: 5
Food: 5
Service: 1
gaurav mittal
Extremely Unprofessional and Rude Service from Jane
I had one of the worst customer service experiences with Jane today. While placing my order, I asked for two everything bagels. Before I could even finish my sentence to say how I wanted them prepared, she cut me off with a frown on her face and rudely demanded, “What do you want the bagel to be?”
When I later asked for a cup of ice for my iced coffee, she again responded in a very unpleasant manner, informing me it would cost 10 cents. I had no issue paying, but the way she handled it, with complete attitude and no courtesy, was unacceptable.
Her behavior was unnecessarily rude, unprofessional, and left a very negative impression. Staff working with customers should show at least basic politeness and respect, which was completely lacking here.
On the other hand, the other two ladies serving coffee and bagels were the exact opposite, amazingly warm, friendly, and welcoming. They truly made a positive difference to the experience, but unfortunately Jane’s rude conduct overshadowed everything.
I work nearby, and loved this Tim's for years, even more comfortable after the renovations. The original staff, the ladies who know how to offer the real Canadian service are the absolute best, but the management, half of whom can't even speak English are going to be the downfall of this location. You would do well to learn from these dear ladies who have been the face of this location for so long. This is very sad as Tim Horton's is being franchised out to people who haven't a clue what real Canadian hospitality is. Don't ask me to contact customer service, if you can't reply to my complaint then you don't deserve to be managing this Canadian company who we are all so proud of.
Answer I get is passing the buck again, go too such and such a website where it doesn't even accept your question!!!.... it's simple, employ Canadians who speak English and understand what real customer service is, otherwise this will soon be the end of another Canadian icon. Oh yeah, and teach the new management how to clean a washroom....disgusting!
Atmosphere: 5
Food: 4
Service: 1
Gino Cavicchioli
Great location, good service, friendly staff, spotless ♥️
Atmosphere: 5
Food: 5
Service: 5
Victoria Free
So nicely updated inside. Chairs outside to enjoy your coffee. Very nice
I have been going to this going to Coffe shop often they made my coffee wrong always today put milk in my green tea when I said just green tea ,and previously asked for chai tea latte no sugar and I know it come with syrup but they added two.sugar..never going again did several time I thought it s okay but regularly this has been done
Service: 1
Very quite and quaint
Atmosphere: 5
Food: 5
Service: 5
They don’t care about customer don’t know what customer service is stay away from this
Service: 1
Asked what they served for breakfast, and all I got was a blank stare. Not helpful at all. Wanted something with eggs, but nothing on the projected menu contained eggs.
Atmosphere: 4
Food: 3
Service: 2
Always one of the quickest tims I've been to. No complaints.
Atmosphere: 5
Food: 5
Service: 5
“Melissa” which I think her name is, a manager or something, is extremely rude and miserable to guests and from what I’ve seen staff too
The morning staff Monday- Friday are so great!
Atmosphere: 5
Food: 5
Service: 5
Cheap with the portion of protein but my main concern is the older fake grumpy lady working the cashier early in the morning with her sarcastic attitude.
Dont let her make your food/drinks.
I can see her spitting on them !
She needs to be fired asap
Atmosphere: 1
Food: 2
Service: 1
Poor and rude service
Atmosphere: 5
Food: 5
Service: 1
Extremely Unprofessional and Rude Service from Jane
I had one of the worst customer service experiences with Jane today. While placing my order, I asked for two everything bagels. Before I could even finish my sentence to say how I wanted them prepared, she cut me off with a frown on her face and rudely demanded, “What do you want the bagel to be?”
When I later asked for a cup of ice for my iced coffee, she again responded in a very unpleasant manner, informing me it would cost 10 cents. I had no issue paying, but the way she handled it, with complete attitude and no courtesy, was unacceptable.
Her behavior was unnecessarily rude, unprofessional, and left a very negative impression. Staff working with customers should show at least basic politeness and respect, which was completely lacking here.
On the other hand, the other two ladies serving coffee and bagels were the exact opposite, amazingly warm, friendly, and welcoming. They truly made a positive difference to the experience, but unfortunately Jane’s rude conduct overshadowed everything.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I work nearby, and loved this Tim's for years, even more comfortable after the renovations. The original staff, the ladies who know how to offer the real Canadian service are the absolute best, but the management, half of whom can't even speak English are going to be the downfall of this location. You would do well to learn from these dear ladies who have been the face of this location for so long. This is very sad as Tim Horton's is being franchised out to people who haven't a clue what real Canadian hospitality is.
Don't ask me to contact customer service, if you can't reply to my complaint then you don't deserve to be managing this Canadian company who we are all so proud of.
Answer I get is passing the buck again, go too such and such a website where it doesn't even accept your question!!!.... it's simple, employ Canadians who speak English and understand what real customer service is, otherwise this will soon be the end of another Canadian icon. Oh yeah, and teach the new management how to clean a washroom....disgusting!
Atmosphere: 5
Food: 4
Service: 1
Great location, good service, friendly staff, spotless ♥️
Atmosphere: 5
Food: 5
Service: 5
So nicely updated inside. Chairs outside to enjoy your coffee. Very nice
Atmosphere: 5
I ordered a coffee.
Great staff and quick service
Atmosphere: 5
Food: 5
Service: 5
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