Sometimes I go for Whopper Wednesday, sometimes I go because I need to just feel good on a bad day. The lady who says “welcome to Burger King, where you rule, are you collecting crowns today?” Is amazing. No. I’m not collecting crowns but sometimes I need to be told I rule. By someone other than myself in the mirror in the morning. I don’t even want BK half the time, but the ego boost is something we all need. And it’s so fast. Seriously it’s in the bag before the take my money. This is probably the best BK on the planet. BK Lounge FTW!
Rajvir Kooner
Service was quick and food was delicious.thx arun excellent service
Ronald Marks
Arum came outside and gave me my food! Very polite and kind! Made time to talk with me! Very positive customer service! I would like all people to be like Arun! Kindness goes a long way!!!
Ronald Horner
Fast and very friendly
R.J. Petersen
I typically come late at night minutes before they close, often giving them a phone call so they can prep my food without having to incur any overtime.
Never a complaint the food is always hot and fresh the customer service is outstanding.
The night shift workers they have no problem prepping food for me in the last 10 or 15 minutes of the shift.
Engaging, pleasant, appreciative, and always a welcome smile.
These guys have single-handedly changed my perception of some bad elements in their culture, and they deserve recognition for the fantastic work they do.
Komal preet
best service from staff
Wagner Yamashiro
They didn’t take the garbage out, so there was a pile of trash. I don’t trust in a place that doesn’t handle with the garbage, and leave a clean spot to eat.
Scott Timmermann
gotta like flame broiled,glad BK came back.never too busy,store attatched.gas etc.perfect.
I stopped there many times like always food is good and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Randy Wiegand
This location has the distinction of being the slowest fast food spot in Sault Ste Marie. Incredibly incredibly slow. It’s actually a running joke in our mill of 200 people how unorganized and miss managed this “fast food” restaurant is. In an effort to minimize the time vehicles are spent waiting at the window this location will only take 1 order at a time. Then prepare it , then serve it all while keeping all other vehicles waiting behind the speaker. One at a time!!!!!!! It’s infuriating there will be a bottleneck of 10 cars sitting at the speaker all waiting to order while one car waits at the window for their food. It’s the most inefficient way to run a fast food drive through. Common sense would tell you the person taking orders should get those orders into the kitchen so the kitchen can start preparing them. It would make the restaurant so much more efficient. Now I’m pretty sure the reason this location does it this way is to trick Burger King Corporate into believing that this location has good window or maybe order times. When they make everyone wait at the speaker it doesn’t start the clock on their order because technically they haven’t taken the order yet. After this happening again yesterday I made the decision to stop going to Burger King all together. I also made the decision to post this review. I also made the decision to email corporate. For the record this place does this all the time. This isn’t a one off. If I was the owner I’d be angry about this. They would have so many customers if when you drove by there wasn’t always a bunch of cars waiting at the speaker and one person at the window.
It is good when they get your order right! I regularly ask for extra salt and pepper on my whopper and fries and the only time they got it right was when the manager was taking my order. And it's dang good when they get it right!
They also have a HORRIBLE drive through system. I've worked in fast food so I know they have you pull out of then line when they're making your food so they have good drive through times, HOWEVER, it is not organized at all. They just tell you to park, but they don't tell you where, and they don't tell each other where! So when there are multiple people pulled up they have no idea who's order is who's so they end up just walking around with bags of food going to each car, not knowing what's in the bag, and just asking people if it's their order, like I don't know, what is it???
Also they forgot my lemonade one time and I'm still upset about that :(
Vegetarian options: There's not many vegetarian options but the impossible whopper is banger. It used to be the number 4 but they pretty much took it off the visible menu so you just have to ask for it now.
Food: 4
Service: 3
Recommended dishes: Impossible Whopper
Abhijot Singh
Harnoor and amreet are always willing to help and have positive energy.
Crystal S
It’s the King of Burgers, how can it be bad!
Atmosphere: 5
Food: 5
Service: 5
Perry Lausas
amazing service and great food, very nice to our children as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Ava Breckenridge
My favorite Burger King in ssm but they occasionally get my order wrong
Sometimes I go for Whopper Wednesday, sometimes I go because I need to just feel good on a bad day. The lady who says “welcome to Burger King, where you rule, are you collecting crowns today?” Is amazing.
No. I’m not collecting crowns but sometimes I need to be told I rule. By someone other than myself in the mirror in the morning. I don’t even want BK half the time, but the ego boost is something we all need. And it’s so fast. Seriously it’s in the bag before the take my money. This is probably the best BK on the planet. BK Lounge FTW!
Service was quick and food was delicious.thx arun excellent service
Arum came outside and gave me my food! Very polite and kind! Made time to talk with me! Very positive customer service! I would like all people to be like Arun! Kindness goes a long way!!!
Fast and very friendly
I typically come late at night minutes before they close, often giving them a phone call so they can prep my food without having to incur any overtime.
Never a complaint the food is always hot and fresh the customer service is outstanding.
The night shift workers they have no problem prepping food for me in the last 10 or 15 minutes of the shift.
Engaging, pleasant, appreciative, and always a welcome smile.
These guys have single-handedly changed my perception of some bad elements in their culture, and they deserve recognition for the fantastic work they do.
best service from staff
They didn’t take the garbage out, so there was a pile of trash. I don’t trust in a place that doesn’t handle with the garbage, and leave a clean spot to eat.
gotta like flame broiled,glad BK came back.never too busy,store attatched.gas etc.perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper, Bacon Double Cheeseburger, Bacon Cheeseburger, Crispy Chicken Sandwich, Ranch Chicken Wrap
I stopped there many times like always food is good and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
This location has the distinction of being the slowest fast food spot in Sault Ste Marie. Incredibly incredibly slow. It’s actually a running joke in our mill of 200 people how unorganized and miss managed this “fast food” restaurant is. In an effort to minimize the time vehicles are spent waiting at the window this location will only take 1 order at a time. Then prepare it , then serve it all while keeping all other vehicles waiting behind the speaker. One at a time!!!!!!! It’s infuriating there will be a bottleneck of 10 cars sitting at the speaker all waiting to order while one car waits at the window for their food. It’s the most inefficient way to run a fast food drive through. Common sense would tell you the person taking orders should get those orders into the kitchen so the kitchen can start preparing them. It would make the restaurant so much more efficient. Now I’m pretty sure the reason this location does it this way is to trick Burger King Corporate into believing that this location has good window or maybe order times.
When they make everyone wait at the speaker it doesn’t start the clock on their order because technically they haven’t taken the order yet. After this happening again yesterday I made the decision to stop going to Burger King all together.
I also made the decision to post this review. I also made the decision to email corporate. For the record this place does this all the time. This isn’t a one off. If I was the owner I’d be angry about this. They would have so many customers if when you drove by there wasn’t always a bunch of cars waiting at the speaker and one person at the window.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It is good when they get your order right! I regularly ask for extra salt and pepper on my whopper and fries and the only time they got it right was when the manager was taking my order. And it's dang good when they get it right!
They also have a HORRIBLE drive through system. I've worked in fast food so I know they have you pull out of then line when they're making your food so they have good drive through times, HOWEVER, it is not organized at all. They just tell you to park, but they don't tell you where, and they don't tell each other where! So when there are multiple people pulled up they have no idea who's order is who's so they end up just walking around with bags of food going to each car, not knowing what's in the bag, and just asking people if it's their order, like I don't know, what is it???
Also they forgot my lemonade one time and I'm still upset about that :(
Vegetarian options: There's not many vegetarian options but the impossible whopper is banger. It used to be the number 4 but they pretty much took it off the visible menu so you just have to ask for it now.
Food: 4
Service: 3
Recommended dishes: Impossible Whopper
Harnoor and amreet are always willing to help and have positive energy.
It’s the King of Burgers, how can it be bad!
Atmosphere: 5
Food: 5
Service: 5
amazing service and great food, very nice to our children as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
My favorite Burger King in ssm but they occasionally get my order wrong
Atmosphere: 5
Food: 5
Service: 4
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