The Water Tower Inn, BW Premier Collection

Great breakfast buffet and bar areas

For the price, rooms and service were great. Our room was clean and comfortable with no visible damage to any of the furniture. Staff was the star of the show throughout being very friendly and accommodating our abnormally late arrival time with grace.

Restaurant service was great and food was good. One served dish was burnt, but this was quickly remedied in a friendly, understanding, and accommodating matter with little to no fuss.

Inn location has Tesla Supercharging and is also immediately next to a gas station. Plenty of convenient parking for guests. Great for a overnight stop through Sault Ste. Marie.

Rooms are cool, tiny toilet, low shower head, comfy bed, my friend was rly cold :(

we got free breakfast but no pancakes :( the tea water is never full, Bacon good, sausage ok, our table had no utensils and had to take from another table, service is scary, loud voice very intimidating, tea is good tho, pools nice, lots of old people and screaming kids

Nicole on the front desk was amazing, going above and beyond to help. She is the perfect example of guest relations service. The room itself was what you would expect, a little tired but clean and functional - I would stay here again because of the outstanding service from Nicole and her staff, with a notable mention to Kimberly also. (Mike enjoyed his time hanging out with you both in reception before I could pick him up!)

The rooms are a bit outdated, but the service is amazing. We were traveling with our dog and they were great. They had food and water bowls in the room, and kept us on the first floor to mitigate any noise our dog may make. The room was clean, great service and easy access to / from the highway.

Rustic and clean hotel with easy parking and nice facilities.

Service: 5

*If you are hoping to access the outdoor or indoor hot tub, make sure you call ahead to make sure they work!!* Stayed at the water tower for a girls getaway , excited to use the outdoor hot tub as the indoor one was closed (we called before booking to confirm). The outdoor hot tub was the same temperature as the indoor pool, and was full of orbeez water beads.. Mentioned to the employee it was cold & full of beads. hoped when we went down in the morning it would be hot as it’s supposed to be, unfortunately it was even colder. Entire stay we were unable to enjoy either hot tub which was the main reason we chose to stay here. Once again I alerted the front desk this time & she sent someone to look at it & then it was shut down. This used to be our top choice for hotel in the sault because of the beautiful facilities, but within the last few years it continues to go down hill. Hopefully the issues are resolved & one day we can enjoy the beautiful outdoor hot tub again!

Only stayed for two nights but it was a good experience. The service was nice and friendly. Plenty of free parking, 5 minute drive from downtown Sault Ste Marie.
Inside the hotel there is a Casey's restaurant as well as a small Starbucks coffee shop which is great in the morning.
The rooms were nice and clean.
The only things that I didn't like was the complimentary breakfast doesn't even deserve a one star. It was that bad and everyone in my group complained about the same thing. The second day I was there I went and bought breakfast at Casey's.
The elevator are super slow, especially the one in the back.
The rooms were clean however when walking through the hotel there are some areas where the carpet really needs to be cleaned or replaced. All these things are minor things and shouldn't prevent you from making a decision to stay there.
Also I want to add that it's a great place for families, they have a nice big pool for the kids and a spa for the adults.
As for places to eat there are plenty of places to eat close by within a few minutes walk from the hotel. From fast food like McDonald's, Wendy's and Tim Hortons to different types of restaurants therefore getting something to eat is not an issue at all there.
Personally I would definitely stay there again if for some reason I ever had to go back to Sault Ste Marie again.

Service: 5

We stayed 3 nights here and it was very nice! The rooms, pool and outdoor hot tub all are great and the place is very clean, has a pretty cool layout too which I liked. Would stay here again!

Great Ice Cream store

Stay here a few times, and we have always enjoyed our stay.

Service: 5

Staying in the Govern General Suite and it's been a pleasant stay. That said the room is dated but very clean! Neither shower has any type of shelf so you do need to put your amenities on the floor. The service is absolutely excellent! Right from booking to this evening all the staff have been friendly and accommodating. The location is excellent, less than 10 minutes to the boarder and surrounded by many food and entertainment options. The Waters are great, clean and lots of room for guests. The box lunches for the train were okay, but next time I'd pack my own. I would definitely recommend a stay here!

Rooms: Dated but very clean! Could use some minor repairs.

Nearby activities: The Agawa Canyon Train was a great trip! The views are absolutely stunning, especially during the beautiful fall colours. Be sure to bring snacks and drinks unless you want to buy them on the train, which isn't horribly expensive, but there is a premium. There is no Wifi or cell service which we enjoyed. If you bore easily, or are bringing kids, bring non electric entertainment, there are no chargers. While in the canyon, you'll enjoy extensive views. Each of the trails are quick and easy to get to, with the exception of the lookout which does require some exertion, it's 300 stairs. I highly recommend this trip!

Service: 5

The 3 night stay was great. Location has everything nearby. Wifi and digital TV had some connection issues. It was very limited. Beautiful spot. Would recommend. Love that it has Starbucks and Casey's onsite.

Service: 5

Hotel is very expensive for what it is in terms of rooms not being very updated.

Stayed in a 5th floor king room was clean and well kept tho.

Pool was warm indoor hot tub was closed sauna was warm but cold pool was shallow and more geared for children outdoor jacuzzi was nice but would like a cold plunge option for a "spa" hotel experience.

Staff were friendly minimal interaction which is nice.

But again very expensive $400+ for quality of hotel and views.

Advertised as lake view and bridge view...yes if you look to the far right of the rooms and push your face against the glass you can see the steel plant.

Service: 3

Rooms: Room was clean and nice view on backside