Great sweets collection of biscuit, cookies and other pastries ، the walnut and pistachios cake was delicious. Moderate prices, friendly staff.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cakes
Hussain Ali Kamgar
I had an extremely disappointing experience at this bakery due to their very poor customer service. Very poor customer service! Customers are forced to wait two hours, and if they miss their number, they have to wait another two hours to get their order. On top of that, they don’t accept online or phone orders, meaning there’s no way to secure a spot in line without physically waiting again. After all this frustration, I simply gave up. I do not recommend this place at all. Period.
Atmosphere: 1
Food: 1
Service: 1
Abdullah Latifi
Their cookies are nostalgic for every Afghan, cause it brings the taste of home. But it’s over priced. We have bought some of their semyan to my surprise half of the box is empty because their package is made in a way that holds very little food inside, they trick you very badly. It was super salty and didn’t worth the extra money they charge you for the bad food in a worse package! I tried to show it in a picture but it’s hard to show it cause it’s plastic!
Food: 1
محمود فرادیس
They are rude. Prices are unreseanible.
Atmosphere: 1
Food: 1
Service: 1
rishad Dorobi
Very bad customer service nothing on time
Atmosphere: 1
Food: 1
Service: 1
Armaghan ahmadi
The customer service at this bakery is awful. I called in yesterday to place an order for a tray of cookies and baqlawa. Asked about the pricing and was told that it should cost me around $80-90 for the baqlawa and for some reason it was $122 I asked them to wrap it up for me and put pink ribbons and they put green which I told them there that I called and I’m sure I said pink and the girl at front was refusing that and said that it’s was said green. So basically she was saying that I was lying. I asked her if she could change the ribbon she said it would cost them but it’s totally fine for the customers to lose some money while I didn’t ask them to make a tray of baqlawa that would cost be that much came to the store expecting what I was told about the prices. I really didn’t appreciate that she was keep on refusing about all the things I said I talked about.
Service: 1
Fardous omari
it’s so good service love it shakela jan ♥️♥️♥️♥️♥️♥️♥️
Atmosphere: 5
Food: 5
Service: 5
Md Khaled Hyder
Great food, open during holidays and great services by the server Muzhdah.
Atmosphere: 4
Food: 4
Service: 5
Setoo Jan
They use wiped cream in their cream rolls. It's not worth it
Atmosphere: 1
Food: 1
Service: 1
Worldy World
I recently took my mom to this bakery, and I must say, the experience was wonderful. The staff, especially Noor, made us feel so welcome. reminded me of the kind of hospitality we used to experience
We went to this bakery yesterday and they sold us old cookies and cream roll eventhough we have been regular customer for years. The worse part was that the sale associate lied about the freshness of the cookies and cream roll, Very disappointing . I will try to let everyone know not to buy again unless they fix them selves .
Irish Tama
Don’t come here the worse Afghan bakery ever I went there yesterday and I bought some cream rolls when I saw them they were old stiff and taste bitter when I went back I said this is old it tastes like it’s been in the freezer for 80 years she was saying we don’t accept returns. And she kicked me out. Second of all I went there another time like 2 - 3 weeks ago there was cockroaches on the sweets which was so disgusting I said there is cockroaches she didn’t say anything. But gave me a dirty look I don’t recommend this place to you guys. if you don’t wanna get food poisoning or want to get sick don’t buy sweets or anything from this bakery. I also reported this to the health ministry go fix you’re attitude before opening a bakery store I feel so bad to the person who owns the store with their rude employees that doesn’t know how to respect their customers. You just lost a customer!
Atmosphere: 1
Food: 1
Service: 1
B
I love this bakery and their delicious pastries, but the customer service is truly lacking. The staff rarely smiles and often comes off as rude, which really detracts from the experience. It’s frustrating because good customer service is essential to a great brand.
Unfortunately, the girls at the front seem to have mastered the art of being unwelcoming. A simple smile can go a long way in creating a positive atmosphere. It’s a shame that the staff doesn’t seem to understand this, as it makes me—and I’m sure many others—hesitant to return.
If they could invest in some customer service training, I truly believe this bakery could shine even brighter. Until then, I’ll have to think twice before stopping by, despite my love for their items. Here’s hoping they can turn things around!
G S
Alert. We have been getting cookies from Basir Azizi for the past 8-9 years and it is has been such a disappointing experience for the past 1 year. I went it yesterday and got a big tray of cookies hoping that it will turn out well this time but to my disappointment the quality of cookies has gone down and so has the shape and so has the taste. They charge an extremely high price as compared to even Italian bakeries who have perfectized their baking but it is such a big disappointment that I had to write this review. I called them today and told them that the cake they gave me appears to be several days old and quality of the cookies have gone bad. I told them that they should take it as a positive feedback and work to make it better but instead of listening to me or being respectful the lady on the phone tells me that they have perfect cookies and nothing is wrong and about the cake she tells me that the cake should be fine and doesnt know what happened? I was like what? I asked her if I would be call to lie to them about a bad product? She tells me well we have no complains. I can 100% say that people who have been cookies from Basir for the past 10 years or so definitely know that it has gone really really bad. Well, I think this is the right time for another cookie market to turn the wheels so that are finally over the Basir Azizi Bakery. Absolutely shameful for hanging up the phone on me whoever you were Madam.
Atmosphere: 1
Food: 1
Service: 1
Mithila Huq
All baked goods are extremely fresh and very flavourful. The staff were very accommodating and nice. Would definitely recommend visiting!
Great sweets collection of biscuit, cookies and other pastries ، the walnut and pistachios cake was delicious. Moderate prices, friendly staff.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cakes
I had an extremely disappointing experience at this bakery due to their very poor customer service. Very poor customer service! Customers are forced to wait two hours, and if they miss their number, they have to wait another two hours to get their order. On top of that, they don’t accept online or phone orders, meaning there’s no way to secure a spot in line without physically waiting again. After all this frustration, I simply gave up. I do not recommend this place at all. Period.
Atmosphere: 1
Food: 1
Service: 1
Their cookies are nostalgic for every Afghan, cause it brings the taste of home. But it’s over priced. We have bought some of their semyan to my surprise half of the box is empty because their package is made in a way that holds very little food inside, they trick you very badly. It was super salty and didn’t worth the extra money they charge you for the bad food in a worse package! I tried to show it in a picture but it’s hard to show it cause it’s plastic!
Food: 1
They are rude. Prices are unreseanible.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service nothing on time
Atmosphere: 1
Food: 1
Service: 1
The customer service at this bakery is awful. I called in yesterday to place an order for a tray of cookies and baqlawa. Asked about the pricing and was told that it should cost me around $80-90 for the baqlawa and for some reason it was $122 I asked them to wrap it up for me and put pink ribbons and they put green which I told them there that I called and I’m sure I said pink and the girl at front was refusing that and said that it’s was said green. So basically she was saying that I was lying. I asked her if she could change the ribbon she said it would cost them but it’s totally fine for the customers to lose some money while I didn’t ask them to make a tray of baqlawa that would cost be that much came to the store expecting what I was told about the prices. I really didn’t appreciate that she was keep on refusing about all the things I said I talked about.
Service: 1
it’s so good service love it shakela jan ♥️♥️♥️♥️♥️♥️♥️
Atmosphere: 5
Food: 5
Service: 5
Great food, open during holidays and great services by the server Muzhdah.
Atmosphere: 4
Food: 4
Service: 5
They use wiped cream in their cream rolls. It's not worth it
Atmosphere: 1
Food: 1
Service: 1
I recently took my mom to this bakery, and I must say, the experience was wonderful. The staff, especially Noor, made us feel so welcome. reminded me of the kind of hospitality we used to experience
Restaurantji Recommends
We went to this bakery yesterday and they sold us old cookies and cream roll eventhough we have been regular customer for years. The worse part was that the sale associate lied about the freshness of the cookies and cream roll, Very disappointing . I will try to let everyone know not to buy again unless they fix them selves .
Don’t come here the worse Afghan bakery ever I went there yesterday and I bought some cream rolls when I saw them they were old stiff and taste bitter when I went back I said this is old it tastes like it’s been in the freezer for 80 years she was saying we don’t accept returns. And she kicked me out. Second of all I went there another time like 2 - 3 weeks ago there was cockroaches on the sweets which was so disgusting I said there is cockroaches she didn’t say anything. But gave me a dirty look I don’t recommend this place to you guys. if you don’t wanna get food poisoning or want to get sick don’t buy sweets or anything from this bakery. I also reported this to the health ministry go fix you’re attitude before opening a bakery store I feel so bad to the person who owns the store with their rude employees that doesn’t know how to respect their customers. You just lost a customer!
Atmosphere: 1
Food: 1
Service: 1
I love this bakery and their delicious pastries, but the customer service is truly lacking. The staff rarely smiles and often comes off as rude, which really detracts from the experience. It’s frustrating because good customer service is essential to a great brand.
Unfortunately, the girls at the front seem to have mastered the art of being unwelcoming. A simple smile can go a long way in creating a positive atmosphere. It’s a shame that the staff doesn’t seem to understand this, as it makes me—and I’m sure many others—hesitant to return.
If they could invest in some customer service training, I truly believe this bakery could shine even brighter. Until then, I’ll have to think twice before stopping by, despite my love for their items. Here’s hoping they can turn things around!
Alert. We have been getting cookies from Basir Azizi for the past 8-9 years and it is has been such a disappointing experience for the past 1 year. I went it yesterday and got a big tray of cookies hoping that it will turn out well this time but to my disappointment the quality of cookies has gone down and so has the shape and so has the taste. They charge an extremely high price as compared to even Italian bakeries who have perfectized their baking but it is such a big disappointment that I had to write this review. I called them today and told them that the cake they gave me appears to be several days old and quality of the cookies have gone bad. I told them that they should take it as a positive feedback and work to make it better but instead of listening to me or being respectful the lady on the phone tells me that they have perfect cookies and nothing is wrong and about the cake she tells me that the cake should be fine and doesnt know what happened? I was like what? I asked her if I would be call to lie to them about a bad product? She tells me well we have no complains. I can 100% say that people who have been cookies from Basir for the past 10 years or so definitely know that it has gone really really bad. Well, I think this is the right time for another cookie market to turn the wheels so that are finally over the Basir Azizi Bakery. Absolutely shameful for hanging up the phone on me whoever you were Madam.
Atmosphere: 1
Food: 1
Service: 1
All baked goods are extremely fresh and very flavourful. The staff were very accommodating and nice. Would definitely recommend visiting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
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