The staff at CoCo Fresh Tea are always kind, respectful, and patient. Every time I visit, they make sure to ask exactly how I want my drink—sugar level, ice level, and whether I want any toppings. It’s a small detail, but it shows how much they care about getting things right.
I’ve seen the team step in to help each other during busy hours without missing a beat, which really shows their teamwork and dedication. Customer service isn’t easy—and anyone who’s worked in it knows that. You can’t please everyone, and sometimes the loudest reviews come from the few who didn’t get what they wanted, even when the staff did their best.
Just remember: we may only meet them once, but they serve hundreds of people every day. I appreciate their hard work and positive attitude. Keep it up!
wing yee Chow
This was the worst bubble tea experience ever. I came here to travel last week and would like to try the famous bubble tea brand in Taiwan. However, this experience was sooo bad that I had to write a review. I tried the grapefruit green tea. The taste was disgusting!!! It tasted like something expired. I had never tasted anything like this before. Also, the staff were so rude, very unprofessional. They were so inpatient when I asked them about the drinks. They kept talking in Vietnamese!! I felt so unwelcome!!!I’ll never try this brand again. This brand in Canada is nothing like in Taiwan!!!! What a shame!!!
Dun come to this brand in Canada!!!!!!
Maria Paula Espinosa Gallego
I have never leave a bad review but the staff at this location is always unprofessional. I’m not expecting a huge smile just some kind of respect, is not just about today—every time I visit, even though I really enjoy your products, I always leave kind of sad and disappointed. The staff consistently have a rude and unprofessional attitude, which makes the experience very unpleasant.
I hope this issue can be addressed, as the level of service does not reflect the quality of your brand
Demahom MILAN
Lovely experience. This place is so unique 2 ladies worming at the shop are great on their service.
Atmosphere: 5
Food: 5
Service: 5
Mohamed MILAN
Lovely experience. This place is so unique 2 ladies worming at the shop are great on their service.
Elsie Eskandar
I like the bubble tea from this Coco. It is consistent
Joy
It's sad that they're very stingy in this location
I ordered the Honeydew Jasmine Milk Tea w/Tea Jelly and worker A told me it was with Honey Jelly now, not Tea Jelly. I found it weird that this was not stated or shown anywhere; I didn't mind changing toppings, however, I have a honey allergy. I expressed this to them and worker B immediately said "It's fake honey". Worker A seemed shocked, but Worker B was adamant that it was fake honey and would not let me get an alternative topping.
After I paid, I still felt uneasy, so I asked again, letting them know I wasn't comfortable with the risk as I am allergic, and asked politely if I could please swap toppings. As Worker A was about to say yes, worker B chimed in and said "No, we don't allow substitutions, only add-ons". I clarified further "Even if I have an allergy?", she said yes and walked away. The workers thought I don't understand Cantonese, but I do, and I heard Worker A question Worker B a few times if it really wasn't real honey, to which she said "Yeah it's just sugar syrup".
When I got home and had my drink, I had a bad allergic reaction. I don't know which would have been worse - if 1) I was able to have the drink and it was false honey, meaning your company is false advertising, or 2) It isn't fake honey, but the worker would not let me make any adjustments even though I am allergic and had already paid, essentially forcing me to purchase a product that I could not have and risking my life with my allergic reaction.
These workers are not properly trained, as I have always been able to swap items if it is due to dietary restrictions. This was two female Cantonese workers on October 21st around 5pm. This service is unacceptable and I hope it does not happen to anyone who has life-threatening allergies.
Nicholas Gatsis
never misses except for their slushes
Atmosphere: 5
Food: 4
Service: 5
julianna ilyes
I’ve ordered the jasmine brown sugar milk tea here 3 times total. First time it was delicious, so I returned and got it again. Second time it tasted like water! I thought it could be a bad day for them so I didn’t write a review. Now it is getting 2 stars because I ordered it again today and once again it’s watery. I don’t know if it’s because I am asking for less ice, but this doesn’t qualify as tea anymore.
Atmosphere: 5
Food: 1
Service: 5
Zavier Hossain
Ilove bubble tea sometimes we don’t have time to come to you, Coco. We sometimes come to you on Saturdays and Sundays.
Good service. They were fast.
Great service and friendly staff!
The staff at CoCo Fresh Tea are always kind, respectful, and patient. Every time I visit, they make sure to ask exactly how I want my drink—sugar level, ice level, and whether I want any toppings. It’s a small detail, but it shows how much they care about getting things right.
I’ve seen the team step in to help each other during busy hours without missing a beat, which really shows their teamwork and dedication. Customer service isn’t easy—and anyone who’s worked in it knows that. You can’t please everyone, and sometimes the loudest reviews come from the few who didn’t get what they wanted, even when the staff did their best.
Just remember: we may only meet them once, but they serve hundreds of people every day. I appreciate their hard work and positive attitude. Keep it up!
This was the worst bubble tea experience ever. I came here to travel last week and would like to try the famous bubble tea brand in Taiwan. However, this experience was sooo bad that I had to write a review. I tried the grapefruit green tea. The taste was disgusting!!! It tasted like something expired. I had never tasted anything like this before.
Also, the staff were so rude, very unprofessional. They were so inpatient when I asked them about the drinks. They kept talking in Vietnamese!! I felt so unwelcome!!!I’ll never try this brand again. This brand in Canada is nothing like in Taiwan!!!! What a shame!!!
Dun come to this brand in Canada!!!!!!
I have never leave a bad review but the staff at this location is always unprofessional. I’m not expecting a huge smile just some kind of respect, is not just about today—every time I visit, even though I really enjoy your products, I always leave kind of sad and disappointed. The staff consistently have a rude and unprofessional attitude, which makes the experience very unpleasant.
I hope this issue can be addressed, as the level of service does not reflect the quality of your brand
Lovely experience. This place is so unique
2 ladies worming at the shop are great on their service.
Atmosphere: 5
Food: 5
Service: 5
Lovely experience. This place is so unique
2 ladies worming at the shop are great on their service.
I like the bubble tea from this Coco. It is consistent
It's sad that they're very stingy in this location
Very bad customer service.
This store sold out everything at anytime
Restaurantji Recommends
They forgot the pearl in my drink.
TLDR; GOT AN ALLERGIC REACTION.
I ordered the Honeydew Jasmine Milk Tea w/Tea Jelly and worker A told me it was with Honey Jelly now, not Tea Jelly. I found it weird that this was not stated or shown anywhere; I didn't mind changing toppings, however, I have a honey allergy. I expressed this to them and worker B immediately said "It's fake honey". Worker A seemed shocked, but Worker B was adamant that it was fake honey and would not let me get an alternative topping.
After I paid, I still felt uneasy, so I asked again, letting them know I wasn't comfortable with the risk as I am allergic, and asked politely if I could please swap toppings. As Worker A was about to say yes, worker B chimed in and said "No, we don't allow substitutions, only add-ons". I clarified further "Even if I have an allergy?", she said yes and walked away. The workers thought I don't understand Cantonese, but I do, and I heard Worker A question Worker B a few times if it really wasn't real honey, to which she said "Yeah it's just sugar syrup".
When I got home and had my drink, I had a bad allergic reaction. I don't know which would have been worse - if
1) I was able to have the drink and it was false honey, meaning your company is false advertising, or
2) It isn't fake honey, but the worker would not let me make any adjustments even though I am allergic and had already paid, essentially forcing me to purchase a product that I could not have and risking my life with my allergic reaction.
These workers are not properly trained, as I have always been able to swap items if it is due to dietary restrictions. This was two female Cantonese workers on October 21st around 5pm. This service is unacceptable and I hope it does not happen to anyone who has life-threatening allergies.
never misses except for their slushes
Atmosphere: 5
Food: 4
Service: 5
I’ve ordered the jasmine brown sugar milk tea here 3 times total. First time it was delicious, so I returned and got it again. Second time it tasted like water! I thought it could be a bad day for them so I didn’t write a review. Now it is getting 2 stars because I ordered it again today and once again it’s watery. I don’t know if it’s because I am asking for less ice, but this doesn’t qualify as tea anymore.
Atmosphere: 5
Food: 1
Service: 5
Ilove bubble tea sometimes we don’t have time to come to you, Coco. We sometimes come to you on Saturdays and Sundays.
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