Placed an order on DoorDash, and after over an hour and a half of waiting, called to find out where it was. DoorDash advised that Pizzaville handles their own deliveries, and I’d have to call them.
Called them, and they first tried to convince me that the address was wrong—it wasn’t. They then advised that they “didn’t receive the order”, despite the fact that I can SEE the order was confirmed on DoorDash.
So: are they straight up lying, or just wildly incompetent? I guess we will never know. Be careful before ordering here.
The only consolation is that DoorDash gave me a full refund for Pizzaville’s failure.
Atmosphere: 1
Food: 1
Service: 1
amber lynn
This place has gone down hill... it was good but that has changed. Lately everytime it comes with something wrong, or not cooked properly, or something missing. And the last 2 times they have marked my daughters panzo wrong and she is allergic to mushrooms. Will probably stop taking my business here.
Food: 2
Service: 2
Stone Kalten
I was at this store on Friday October 11th. I ordered 2 pasta Alfonos online for pickup, we were told it would be ready in 20-30 minutes, we live close by so we went to the store after 25 minutes. When we got there the food was not ready. We waited a full 15 minutes before the food was finally ready, we stood in the store watching the food being moved around from the top oven to the bottom oven, one gentleman even opened the edge of one of the containers to check the food. When we got home, I intended to eat right away because I was hungry, the pasta was hard and dry, every ounce of sauce had evaporated, the cheese was weird and the entire experience was dreadful. What bothered me most was the food was checked, so the man who checked the food knew the pasta was dried out and not fit to serve to customers but he sold it to us anyway. That was a horrible thing to do, he didn’t care about our experience. Pizzaville is my favourite pizza place, I rarely have any other pizza, but this experience with the dry pasta and the horrible customer service really soured me. Customer service is huge for me. I regret not taking the disgusting food back to the store but I was so angry, upset and hungry I didn’t want to get into a confrontation with the people working there.When my family member ate their food it was dried out too. They over cooked the food and couldn’t be bothered to be honest enough to let us know, they preferred to sell us poorly prepared food. As I said Pizzaville is my favourite pizza place, I never had a problem with their pizza but this pasta experience was bad, the dishonesty and poor customer service from my last experience will stay with me for a while. They totally failed in customer service, they didn’t care to treat us kindly, they just gave us the worst possible service even though we paid them with the expectation the food would be properly prepared. We definitely did not get what we paid for, I feel cheated.
Atmosphere: 1
Food: 1
Service: 1
TL
The app is easy to use but I had to call in to ask for a crispy bottom as there isn’t enough space on the app for comments and the rep was great. The delivery person was also very nice. The pizza was just ok but as you can see in the picture, they didn’t give me a crispy bottom at all. The wings were unevenly cooked so that wasn’t great - see pic. Also, delivery took about 50 minutes.
Food: 3
Service: 5
Tazyia
The app is easy to use but I had to call in to ask for a crispy bottom as there isn’t enough space on the app for comments and the rep was great. The delivery person was also very nice. The pizza was just ok but as you can see in the picture, they didn’t give me a crispy bottom at all. The wings were unevenly cooked so that wasn’t great - see pic. Also, delivery took about 50 minutes.
Food: 3
Service: 5
Jennifer Taylor
This is the best pizzaville around. Love there panzarotti...too..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: XL Pizza, Fried
Deborah lee Martin
Vegetarian options: Good food
Atmosphere: 5
Food: 5
Service: 5
Kim Richards
Good pizza, reasonable prices.
Alecia Mohammed
Good customer service and quick with their orders, no long waiting. Enjoy having their pizza.
I bought large pizza its not cooked properly very less topings.
Jeno Sayino
They take 40 minutes to make one pizza also workers are not washing hand before they make pizza. I am not customers anymore this location.
Sura
If I could give negative stars I wouldRefuses to deliver to my door even though you pay a 5$ delivery feeBeen ordering from this location for 8 years and all of a sudden they refuse nowHorrible horrible horrible service
Richard Guo
Very affordable pizza, and are of high quality! Many deals for pick up. Has the option of unlimited condiments on top such as pepper and garlic. Highly recommend!
Sarah Lahay
If I could give negative stars I wouldRefuses to deliver to my door even though you pay a 5$ delivery feeBeen ordering from this location for 8 years and all of a sudden they refuse nowHorrible horrible horrible service
BEWARE: this location is incompetent.
Placed an order on DoorDash, and after over an hour and a half of waiting, called to find out where it was. DoorDash advised that Pizzaville handles their own deliveries, and I’d have to call them.
Called them, and they first tried to convince me that the address was wrong—it wasn’t. They then advised that they “didn’t receive the order”, despite the fact that I can SEE the order was confirmed on DoorDash.
So: are they straight up lying, or just wildly incompetent? I guess we will never know. Be careful before ordering here.
The only consolation is that DoorDash gave me a full refund for Pizzaville’s failure.
Atmosphere: 1
Food: 1
Service: 1
This place has gone down hill... it was good but that has changed. Lately everytime it comes with something wrong, or not cooked properly, or something missing. And the last 2 times they have marked my daughters panzo wrong and she is allergic to mushrooms. Will probably stop taking my business here.
Food: 2
Service: 2
I was at this store on Friday October 11th. I ordered 2 pasta Alfonos online for pickup, we were told it would be ready in 20-30 minutes, we live close by so we went to the store after 25 minutes. When we got there the food was not ready. We waited a full 15 minutes before the food was finally ready, we stood in the store watching the food being moved around from the top oven to the bottom oven, one gentleman even opened the edge of one of the containers to check the food. When we got home, I intended to eat right away because I was hungry, the pasta was hard and dry, every ounce of sauce had evaporated, the cheese was weird and the entire experience was dreadful. What bothered me most was the food was checked, so the man who checked the food knew the pasta was dried out and not fit to serve to customers but he sold it to us anyway. That was a horrible thing to do, he didn’t care about our experience. Pizzaville is my favourite pizza place, I rarely have any other pizza, but this experience with the dry pasta and the horrible customer service really soured me. Customer service is huge for me. I regret not taking the disgusting food back to the store but I was so angry, upset and hungry I didn’t want to get into a confrontation with the people working there.When my family member ate their food it was dried out too. They over cooked the food and couldn’t be bothered to be honest enough to let us know, they preferred to sell us poorly prepared food. As I said Pizzaville is my favourite pizza place, I never had a problem with their pizza but this pasta experience was bad, the dishonesty and poor customer service from my last experience will stay with me for a while. They totally failed in customer service, they didn’t care to treat us kindly, they just gave us the worst possible service even though we paid them with the expectation the food would be properly prepared. We definitely did not get what we paid for, I feel cheated.
Atmosphere: 1
Food: 1
Service: 1
The app is easy to use but I had to call in to ask for a crispy bottom as there isn’t enough space on the app for comments and the rep was great. The delivery person was also very nice. The pizza was just ok but as you can see in the picture, they didn’t give me a crispy bottom at all. The wings were unevenly cooked so that wasn’t great - see pic. Also, delivery took about 50 minutes.
Food: 3
Service: 5
The app is easy to use but I had to call in to ask for a crispy bottom as there isn’t enough space on the app for comments and the rep was great. The delivery person was also very nice. The pizza was just ok but as you can see in the picture, they didn’t give me a crispy bottom at all. The wings were unevenly cooked so that wasn’t great - see pic. Also, delivery took about 50 minutes.
Food: 3
Service: 5
This is the best pizzaville around. Love there panzarotti...too..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: XL Pizza, Fried
Vegetarian options: Good food
Atmosphere: 5
Food: 5
Service: 5
Good pizza, reasonable prices.
Good customer service and quick with their orders, no long waiting. Enjoy having their pizza.
Pizza is great!!
Restaurantji Recommends
I bought large pizza its not cooked properly very less topings.
They take 40 minutes to make one pizza also workers are not washing hand before they make pizza. I am not customers anymore this location.
If I could give negative stars I wouldRefuses to deliver to my door even though you pay a 5$ delivery feeBeen ordering from this location for 8 years and all of a sudden they refuse nowHorrible horrible horrible service
Very affordable pizza, and are of high quality! Many deals for pick up. Has the option of unlimited condiments on top such as pepper and garlic. Highly recommend!
If I could give negative stars I wouldRefuses to deliver to my door even though you pay a 5$ delivery feeBeen ordering from this location for 8 years and all of a sudden they refuse nowHorrible horrible horrible service
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