We had a very pleasant experience with a variety of delicious food choices (special mention to the wings, potpie, choco lava cake), excellent friendly prompt customer service and just the perfect ambience there. The staff even went out of their way to surprise us with a bday cake and song, and store manager was so helpful as to even inform us of the scene-it points we can avail... I definitely will recommend this to anyone!!!
Atmosphere: 5
Food: 5
Service: 5
Christian Tyler Dadula
Food was good and service was great! Would definitely recommend coming here.
Atmosphere: 5
Food: 5
Service: 5
Elnur Ismayilov
I had a drink and a small snack here, but the place felt a bit boring. Because of that, I can’t give it 5 stars. I would describe it as an average place overall.
Atmosphere: 2
Food: 3
Service: 3
frank go
I ve dined at this Swiss location.the last 2 Mondays and had Ashley as a server. I found her very helpful, thorough and accommodating. Great service. Thanks from Frank.
Atmosphere: 5
Food: 5
Service: 5
Mathew Deas
Yvonne, Norma and the other front of house staff are great!
Laura D'Ingillo
We celebrated my grandfather’s birthday at Swiss Chalet with a party of 16, and Norma made the entire experience amazing. She was so attentive, patient, and kind, especially with such a large group. Everything ran smoothly, and she truly helped make the celebration special. Thank you, Norma, for such great service!
Atmosphere: 5
Food: 5
Service: 5
G P
Very disappointing experience at the Swiss Chalet in Scarborough Town. We tried to use a coupon for a free appetizer that had been provided to us during a previous visit. Despite our entrées meeting the stated requirements, the coupon was refused without explanation, and the service was rude and dismissive.
When we asked to speak with the manager, the server delayed and spoke in a way that made it clear our business was not valued. The manager’s response was also dismissive, and the coupon was still not honored. Because of this treatment, we decided to leave.
We went to another Swiss Chalet afterward, where the coupon was honored immediately and the service was courteous, showing this issue was specific to this location.
This will be the first and last time I visit this location. I will be sharing this experience with family and friends regarding the unprofessional, rude staff and management. I hope corporate reviews and addresses this situation, as it does not reflect the level of service I previously associated with Swiss Chalet.
Update Jan10 restaurant management has shown no courtesy of following up very disappointing.
Atmosphere: 1
Service: 1
Thea A.
Great service by Norma, she was very attentive.
Atmosphere: 5
Food: 5
Service: 5
Sonny Segui
We like going to this location. Staff is really friendly! Especially our waitress. Thank you Norma for making our stay a pleasant one. Her service was awesome! We recommend anyone that wants to visit Swiss Chalet at Boroughs drive near Scarborough Town. Make sure to ask for Norma! 😊
Atmosphere: 5
Food: 5
Service: 5
Sienna Gazmen
Came here for dinner and it's always a great place to eat - Norma was amazing, very kind and amazing service!
We had a very pleasant experience with a variety of delicious food choices (special mention to the wings, potpie, choco lava cake), excellent friendly prompt customer service and just the perfect ambience there. The staff even went out of their way to surprise us with a bday cake and song, and store manager was so helpful as to even inform us of the scene-it points we can avail... I definitely will recommend this to anyone!!!
Atmosphere: 5
Food: 5
Service: 5
Food was good and service was great! Would definitely recommend coming here.
Atmosphere: 5
Food: 5
Service: 5
I had a drink and a small snack here, but the place felt a bit boring. Because of that, I can’t give it 5 stars. I would describe it as an average place overall.
Atmosphere: 2
Food: 3
Service: 3
I ve dined at this Swiss location.the last 2 Mondays and had Ashley as a server. I found her very helpful, thorough and accommodating. Great service. Thanks from Frank.
Atmosphere: 5
Food: 5
Service: 5
Yvonne, Norma and the other front of house staff are great!
We celebrated my grandfather’s birthday at Swiss Chalet with a party of 16, and Norma made the entire experience amazing. She was so attentive, patient, and kind, especially with such a large group. Everything ran smoothly, and she truly helped make the celebration special. Thank you, Norma, for such great service!
Atmosphere: 5
Food: 5
Service: 5
Very disappointing experience at the Swiss Chalet in Scarborough Town. We tried to use a coupon for a free appetizer that had been provided to us during a previous visit. Despite our entrées meeting the stated requirements, the coupon was refused without explanation, and the service was rude and dismissive.
When we asked to speak with the manager, the server delayed and spoke in a way that made it clear our business was not valued. The manager’s response was also dismissive, and the coupon was still not honored. Because of this treatment, we decided to leave.
We went to another Swiss Chalet afterward, where the coupon was honored immediately and the service was courteous, showing this issue was specific to this location.
This will be the first and last time I visit this location. I will be sharing this experience with family and friends regarding the unprofessional, rude staff and management. I hope corporate reviews and addresses this situation, as it does not reflect the level of service I previously associated with Swiss Chalet.
Update Jan10 restaurant management has shown no courtesy of following up very disappointing.
Atmosphere: 1
Service: 1
Great service by Norma, she was very attentive.
Atmosphere: 5
Food: 5
Service: 5
We like going to this location. Staff is really friendly! Especially our waitress. Thank you Norma for making our stay a pleasant one. Her service was awesome! We recommend anyone that wants to visit Swiss Chalet at Boroughs drive near Scarborough Town. Make sure to ask for Norma! 😊
Atmosphere: 5
Food: 5
Service: 5
Came here for dinner and it's always a great place to eat - Norma was amazing, very kind and amazing service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Norma is our server today. She is nice and very approachable. She serve our food fast.
Atmosphere: 4
Food: 4
Service: 5
NORMA, is good and entertainer servers.
Norm is our server. Shes nice and very hard worker.
Atmosphere: 5
Food: 5
Service: 5
Norma is our server today and she’s great!
Atmosphere: 4
Food: 5
Service: 5
Norma is an excellent server
Atmosphere: 5
Food: 5
Service: 5
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