They cheap out at every turn - even more so than the average Taco Bell, and that's saying a lot.
Vivek Mathew
Worst KFC i ever tried in GTA. I have waited around 20 minutes for a two piece chicken and here is what i got. Please never ever go this location!
Rasha A
The place, food and service is decent
Richard Pimentel
Disgusting stale fries and somehow the same amount of fries to make into a poutine is $3 more. If you're gonna give a container, stuff the container, it was about 80% there, it really feels like a rip off.
W Wai
Portion really small compare another store we went to yesterday
Google User
I have visited this KFC many times, but my most recent and last visit was on Monday, December 2nd, 2024, to purchase their 14-piece BOGO deal at the KFC location at Woodside Square (not the Taco Bell, even though they’re at the same establishment). Unfortunately, the KFC app didn’t work, likely due to lag, but luckily, Uber Eats Pickup worked. It was a couple of dollars more expensive, but that didn’t matter as it was still a deal. However, it took an additional 45+ minutes to get our orders. While I understand that things can get busy, I wish this delay had been communicated more transparently. It would have been helpful if they had informed us about the wait time so we could manage our expectations better.
The attitude of the KFC workers was disappointing. Even the employees at busier locations like Markville and Scarborough Town Centre manage to maintain a better demeanor. I encountered a young lady at the cash register who was particularly rude and aggressive. She said, “I have so many orders, blah blah blah…” in a very impolite and unprofessional manner. It was frustrating to witness such a lack of professionalism, especially when we were being nice, polite, and patient with her. I believe that customer service is crucial in the food industry, and this experience left a sour taste in my mouth.
Additionally, the chicken was excessively salty, to the point where we couldn’t finish it and had to give it away to friends and family. It was disappointing because I’ve always enjoyed KFC's chicken in the past. I will be choosing other locations in the future for better customer service and quality food, even though I know all KFCs are generally the same. Overall, this experience has made me rethink my choices when it comes to fast food.
Sharif M
I hate to say this, but the front desk lady has double standards treating different customers with different attitudes! She needs some help
B W
Order 8 pieces of chicken 4 small fries and 2 small popcorn chicken
Got 8 ketchup
I asked for more ketchup need at least 1 to 2 per chicken and 1 to 2 per fries
Began to argue that they can't it must be 1 ketchup per chicken
And then I warned them I will review them poorly for their service. I have never ever in my entire life been denied ketchup.
We aren't asking for mayo or some special dipping sauce.
It's something that is standard to provide with fried chicken. They should also offer hot sauce but I didn't ask for hot sauce and wanted more ketchup.
The manager I dealt with also didn't care about the reviews and reputation of this location told me to go ahead and give a poor review and call head office.
I can not believe the level of terrible attitude and service at this location.
After today I will NEVER EVER GIVE THIS LOCATION BUSINESS AGAIN.
This is not how you treat customers and even ego tripping with bad attitude like she owns the kfc and she is losing money giving me some extra ketchup packets.
Whoever owns this kfc needs to seriously train their staff better
Stay away from ordering here they are trying to nickle and dime at all costs here.
The manager name was Catherine. This took place Sunday November 10 around close to 1pm
Atmosphere: 1
Food: 3
Service: 1
Sandy Ke
old oil, taste bitter chicken chalupas.
Atmosphere: 1
Food: 1
Service: 2
Randy Charles Morin
Asian mall. If ur white don’t expect good service. The clerk, a south Asian, tall guy, working October 1st 1pm, was rude to me so I left.
Worst kfc store I have come across till date , very rude employees and manager has no knowledge on how to redeem a coupon .When I asked him after reading the terms it says valid in all locations in canada he started arguing , Indian guy very rude. I’ve been a regular at KFC I keep getting coupons since I was around this store I came here to use it and I had to face this I hope the management takes notes as it is I saw rating is bad now it’s understood why this store has poor ratings. I tryed to get his name no name tag and the manager was on duty
Atmosphere: 1
Food: 2
Service: 1
Thomas Li
I had diahrea a few hours after eating here, the size of my burrito was so small, it looked like a chiro stick.
Atmosphere: 1
Food: 1
Service: 1
simon romero
Worst Taco Bell I’ve had. I tried this location for the 2nd time. They seem to give smaller portions and put about half the toppings than usual. Owner of this franchise must be a stingy cheap person. I should have taken a picture of the meal. I might go again just to take a picture of the poorly put together meal. So no one goes here. Ordered nacho supreme. A month ago ordered a beef burrito supreme and it was also poorly put together with minimal ingredients.
Atmosphere: 3
Food: 1
Service: 3
Kyle Adud
Bad quality control. Definitely lives up to the reviews.
Wheelchair accessibility: This whole mall is wheel chair accessible.
Atmosphere: 1
Food: 1
Service: 1
ReviewDudeAdud
Bad quality control. Definitely lives up to the reviews.
Wheelchair accessibility: This whole mall is wheel chair accessible.
They cheap out at every turn - even more so than the average Taco Bell, and that's saying a lot.
Worst KFC i ever tried in GTA. I have waited around 20 minutes for a two piece chicken and here is what i got. Please never ever go this location!
The place, food and service is decent
Disgusting stale fries and somehow the same amount of fries to make into a poutine is $3 more. If you're gonna give a container, stuff the container, it was about 80% there, it really feels like a rip off.
Portion really small compare another store we went to yesterday
I have visited this KFC many times, but my most recent and last visit was on Monday, December 2nd, 2024, to purchase their 14-piece BOGO deal at the KFC location at Woodside Square (not the Taco Bell, even though they’re at the same establishment). Unfortunately, the KFC app didn’t work, likely due to lag, but luckily, Uber Eats Pickup worked. It was a couple of dollars more expensive, but that didn’t matter as it was still a deal. However, it took an additional 45+ minutes to get our orders. While I understand that things can get busy, I wish this delay had been communicated more transparently. It would have been helpful if they had informed us about the wait time so we could manage our expectations better.
The attitude of the KFC workers was disappointing. Even the employees at busier locations like Markville and Scarborough Town Centre manage to maintain a better demeanor. I encountered a young lady at the cash register who was particularly rude and aggressive. She said, “I have so many orders, blah blah blah…” in a very impolite and unprofessional manner. It was frustrating to witness such a lack of professionalism, especially when we were being nice, polite, and patient with her. I believe that customer service is crucial in the food industry, and this experience left a sour taste in my mouth.
Additionally, the chicken was excessively salty, to the point where we couldn’t finish it and had to give it away to friends and family. It was disappointing because I’ve always enjoyed KFC's chicken in the past. I will be choosing other locations in the future for better customer service and quality food, even though I know all KFCs are generally the same. Overall, this experience has made me rethink my choices when it comes to fast food.
I hate to say this, but the front desk lady has double standards treating different customers with different attitudes! She needs some help
Order 8 pieces of chicken 4 small fries and 2 small popcorn chicken
Got 8 ketchup
I asked for more ketchup need at least 1 to 2 per chicken and 1 to 2 per fries
Began to argue that they can't it must be 1 ketchup per chicken
And then I warned them I will review them poorly for their service. I have never ever in my entire life been denied ketchup.
We aren't asking for mayo or some special dipping sauce.
It's something that is standard to provide with fried chicken. They should also offer hot sauce but I didn't ask for hot sauce and wanted more ketchup.
The manager I dealt with also didn't care about the reviews and reputation of this location told me to go ahead and give a poor review and call head office.
I can not believe the level of terrible attitude and service at this location.
After today I will NEVER EVER GIVE THIS LOCATION BUSINESS AGAIN.
This is not how you treat customers and even ego tripping with bad attitude like she owns the kfc and she is losing money giving me some extra ketchup packets.
Whoever owns this kfc needs to seriously train their staff better
Stay away from ordering here they are trying to nickle and dime at all costs here.
The manager name was Catherine. This took place Sunday November 10 around close to 1pm
Atmosphere: 1
Food: 3
Service: 1
old oil, taste bitter chicken chalupas.
Atmosphere: 1
Food: 1
Service: 2
Asian mall. If ur white don’t expect good service. The clerk, a south Asian, tall guy, working October 1st 1pm, was rude to me so I left.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Worst kfc store I have come across till date , very rude employees and manager has no knowledge on how to redeem a coupon .When I asked him after reading the terms it says valid in all locations in canada he started arguing , Indian guy very rude. I’ve been a regular at KFC I keep getting coupons since I was around this store I came here to use it and I had to face this I hope the management takes notes as it is I saw rating is bad now it’s understood why this store has poor ratings. I tryed to get his name no name tag and the manager was on duty
Atmosphere: 1
Food: 2
Service: 1
I had diahrea a few hours after eating here, the size of my burrito was so small, it looked like a chiro stick.
Atmosphere: 1
Food: 1
Service: 1
Worst Taco Bell I’ve had. I tried this location for the 2nd time. They seem to give smaller portions and put about half the toppings than usual. Owner of this franchise must be a stingy cheap person. I should have taken a picture of the meal. I might go again just to take a picture of the poorly put together meal. So no one goes here. Ordered nacho supreme. A month ago ordered a beef burrito supreme and it was also poorly put together with minimal ingredients.
Atmosphere: 3
Food: 1
Service: 3
Bad quality control. Definitely lives up to the reviews.
Wheelchair accessibility: This whole mall is wheel chair accessible.
Atmosphere: 1
Food: 1
Service: 1
Bad quality control. Definitely lives up to the reviews.
Wheelchair accessibility: This whole mall is wheel chair accessible.
Atmosphere: 1
Food: 1
Service: 1
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